Why can't we make changes to the Delivery Order?
Delivery Order Status: Wait to Weight
Once you submit the Delivery Order (DO), it is immediately queued in the warehouse system for processing.
The warehouse team will then:
Retrieve your parcels from storage using the tracking numbers.
Move them to the packing area for consolidation.
Weigh and measure the final shipment.
Prepare customs documents (e.g. invoice, waybill).
❗ Why changes are not allowed:
Changing parcels or documents after submission risks mistakes and delays.
Repacking may require new materials, which may not be reusable.
Adding parcels after packaging may require reopening the shipment and incurs additional costs.
Removing or splitting parcels is not allowed once packing starts.
Processing time increases significantly with alterations.
If you're unsure, please contact us before submitting your Delivery Order.
Shipment before shipping.
From China:
If you selected Decide Later (Air or Sea):
You'll receive two shipping quotes to choose from.
At this stage:
Parcels have been packed, but documents are not yet finalised.
One-time parcel addition is allowed (with additional cost).
If you did not select Decide Later (Air or Sea):
The parcels have been packed and documents are complete.
No changes are allowed.
From other locations (TW, JP, KR, US, SG, VN, etc.):
Parcels have been packed, but documentation is not yet complete.
One-time parcel addition is allowed (with additional cost).
Shipment after shipping.
Once the Delivery Order is paid:
Documents are submitted to customs.
The shipment is sent to the port or carrier.
At this point:
The shipment is already in transit to your final destination.
No changes are allowed. Any modification would require the shipment to be returned, which is not possible.