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Why can't we make changes?

① Warehouse received the submitted Delivery Order from you

The delivery order consists of 1 or more tracking numbers.

The warehouse operator will search for the parcels (tracking numbers) from the shelves.

② Packing the parcels into one shipment

The parcels will be packaged together, and this is the final packaged shipment.

The warehouse operator will weigh and measure the final packaged shipment, then prepare the necessary customs clearance documents such as commercial invoices and waybills.

  • Any changes to the shipment, including the documents, must be redone and might easily cause misunderstanding, which is why we do not accept alterations.
    • Alteration takes more time than standard processing.
    • Strictly no splitting or removing from the final packaged shipment.
    • Adding packages might require reopening the shipment as the original packing materials may not be reusable, potentially requiring a new packaging carton box or polymailer/pp woven bag.
      • After the package has been processed, there is an additional cost for adding parcels.
      • If you have any questions, please contact us before submitting.

  • Shipments from China:
    • If you choose Air or Sea (Decide Later), you will be given two quotes; select the one you like. See examples ➜ click here
      • At this point, the packages have been packaged together, but the documentation is not yet complete.

    • If you did not choose (Decide Later), no changes is allowed to the shipment.
      • At this point, the packages have been packaged together, and the documentation is complete.

  • Shipments from Taiwan, Japan, Korea, Thailand, Vietnam, Malaysia:
    • There is only one shipping method; you can add parcels once for an additional cost.
      • At this point, the packages have been packaged together, but the documentation is not yet complete.

③ Shipment have been shipped

Once the package is paid for, the documents will be submitted to customs for clearance, and the shipment will be transported to the port.

During transit, the shipment is being shipped to you; any alterations would result in the final packaged shipment having to be returned to us.

  • At this point, no changes is allowed to the shipment.