Why can't we make changes?

    You have submitted the Delivery Order. Status: Wait to Weight

  • The warehouse has received your submitted Delivery Order, and it appears in the warehouse system immediately.

  • The warehouse operator will search for the parcels (tracking numbers) from the shelves.

  • The parcels will be taken to the packing area and packaged together.

  • The warehouse operator will weigh and measure the final packaged shipment, then prepare the necessary customs clearance documents such as commercial invoices and waybills.

    • Any changes to the shipment, including the documents, must be redone and might easily cause misunderstanding, which is why we do not accept alterations.

    • Alteration takes more time than standard processing.

    • Strictly no splitting or removing from the final packaged shipment.

    • Adding packages might require reopening the shipment as the original packing materials may not be reusable, potentially requiring a new packaging carton box or polymailer/pp woven bag.

      • After the package has been processed, there is an additional cost for adding parcels.

      • If you have any questions, please contact us before submitting.


    Shipments from China:

  • If you choose Decide Later (Air or Sea), you will be given two quotes; select the one you like.

    • At this point, the packages have been packaged together, but the documentation is not yet complete.

      • You can add parcels once for an additional cost.


  • If you did not choose (Decide Later), no changes is allowed to the shipment.

    • At this point, the packages have been packaged together, and the documentation is complete.


    Shipments from Taiwan, Japan, Korea, Thailand, Vietnam, Malaysia:

    • At this point, the packages have been packaged together, but the documentation is not yet complete.

      • You can add parcels once for an additional cost.


    Shipment have been shipped

    • Once the package is paid for, the documents will be submitted to customs for clearance, and the shipment will be transported to the port.

    • During transit, the shipment is being shipped to you; any alterations would result in the final packaged shipment having to be returned to us.

      • At this point, no changes is allowed to the shipment.