FAQ

Air Transport The network refuses to accept items such as counterfeit, liquid, powder, food, fresh, pharmaceutical, flammable, explosive, corrosive, optical, arms and other international air transport associations (IATA) restricted items.

Sea transport refuses to accept items such as counterfeit, powder, fresh live, pharmaceutical, flammable, explosive, corrosive, optical, arms and other international sea transport associations restricted items.

If the customer falsely reports/falsely reports the type of the item or uses the wrong shipping method, we will not bear all the costs of the loss. Please provide the customer with the correct information and use the appropriate shipping method.

What is a sensitive item?

Liquids, powders, electronics, batteries, brand names are all sensitive items - sensitive air transport is required

The air transport network carries out some small-scale sensitive air transportation by taking other pipelines. However, when important days in China such as National Day/New Year Customs will be strictly investigated, customs clearance and transportation will be slow. Most sensitive goods may not be able to use air transport but customers can choose Shipping by sea.

What can & cannot ship

You are responsible for assuring that the product can be lawfully imported to the destination country.

False or ambiguous declaration of item(s) details at the customer's own risk of having item(s) confiscated and/or getting fined by Custom.

We are able to transport controlled items, but the license(s) and other necessary documents are at your own expense.

Please check if the MSDS is considered Dangerous Goods. 

We do not accept the delivery of contraband. Please do not send contraband to our warehouse.

Any detainment or confiscation of your goods by Customs, we are not responsible for that.

We can purchase almost any item you submit because we can ship it domestically, regardless of whether the item cannot be shipped to your country, please refer to your country's custom import regulations.

For any reason, we will not accept packages that are obviously damaged, either externally or internally. Any such delivery will be rejected.

We reserve the right not to process requisition for any product without any reason.

We may, at our sole discretion, but without obligation, open and inspect any item in the shipment for any reason.

• Non Sensitive goods (e.g. Fashion, Bags, Shoes, Furniture, Toys)
• Sensitive goods (e.g. Book, Bluetooth, Magnetic, Earphones, Discs, PCB, Branded, Snacks, Built-in Battery Toys)
• Special goods (e.g. Battery, Powder-Related, Mobile Phone, Laptop, Liquid, Cream, Candle)
• EPM goods (e.g. PPE face masks, Gloves, Sanitizer)
• Prohibited (e.g. Drugs, Flammable)
Items that you want to ship does not fall in the categories mentioned above, please check with us.

If the package has been custom rejected or returned, you must pay the full shipping price again to reship.

Shipping fees paid earlier will not be refunded. Please do not ship sensitive goods via normal shipment.

We reserve the right not to transship after the Custom rejects or returns the item or package.

You must provide us with the necessary documents for customs clearance before submitting the shipment.

Special remind: Please be cautious when shopping on the websites, such as Taobao for the reason of the existence of illegal business practices. If it occurs, ComNBuy cannot arrange for your product return/exchange requirements.

1. The air shipment consists of customs clearance of general goods, not including Tax.

* In the event of Tax, you can entrust express delivery and pay the tax to the delivery person.

2. Buy For Me & Ship For Me risk

* Any accident, damage or loss of the goods during the transportation, the customs confiscate all responsibility to the customer.

* Remember to check the weight and quantity of the goods before signing the package.

* If the package is damaged, you must check and notify the delivery personnel on the spot;

* Be sure to take a photo forwarding email to hello@comnbuy.com (immediately)

* "Com&Buy 共来买" will try its best to recover from the transportation company for the customer when the information is sufficient.

* (When the goods are signed, the default goods are complete and no problem in case of receipt. So in order to avoid unpleasant things and misunderstandings, please check before signing.)

3. Any problem that sellers are responsible for, the warehouse is not responsible for (such as fraud, color, poor quality, send fewer goods, etc.)

4. If the seller is fraudulent, loss in transit, quality problems, goods are not correct, send fewer goods, split shipment with multiple tracking numbers without notification, color error and other issues, will not be responsible for ~ 

5. If the customer finds that the seller has sent the wrong goods, missing goods, defective goods or damaged goods after receiving the goods, we will not be responsible but will try our best to find a resolution through disputing with the seller. Please take the video together (no video pause between before opening the original package and removing the product from the package) with the outer packaging and send the description of the relevant situation to the customer service mailbox: hello@comnbuy.com. (immediately) This will be used as substantial evidence for making claims or disputes in the event of missing items. We will respond to you after processing. 

6. For those who have strict quality requirements, perfectionists, it is recommended to choose the option of product inspection service before placing the order (additional fees are required). Please consider the purchasing risk and logistics process.

*Because the company wants to ensure that both parties can provide you with the perfect purchasing service under pleasant conditions.

* It must be understood that based on purchasing risks, the warehouse is not responsible for any dissatisfaction with the goods in hand.

* All product quality risks are borne by the customer.

* Logistics meets the holiday season, the delay caused by the customs inspection, delay, the store is not responsible.

7. The shipment has been signed, but the customer has not received the package. Customers need to look for the package in person. Please understand.

8. Buy For Me has a certain risk, and sometimes it may not arrive within the scheduled time. 

9. The customer needs to ask the seller to provide the appropriate packaging when the goods are delivered to prevent the goods from being damaged during transportation. The goods in the package will be damaged when they arrive at our company. We will not bear the responsibility but will try our best. The seller is recovering.

10. If you are worried about the goods, you need to count stock, check, or take photos before signing. Please contact customer service. After that, the customer complained that the goods are not correct, the goods are missing, and the company is not responsible for this.

11. All provide arrival cargo days, excluding holiday/holiday holidays, weather impact/customs handling delays. If there is a delay, our company will not bear the delay compensation.

12. Refunds will only be made if the goods are out of stock, and all items sold will not be returned or replaced.

13. If the customer places an order and allows us to undertake the freight service, it is equivalent to accept the above terms.

14. If the package has been custom rejected or returned, you must pay the full shipping price again to reship.

Shipping fees paid earlier will not be refunded. Please do not ship sensitive goods via normal shipment.

We reserve the right not to transship after the Custom rejects or returns the item or package.

* Remember to use the purchasing service to place an order after considering the process. After you submit the order; then wait patiently for the package and everything will be completed.

You have earned 1,000 points.
Your current shipping cost for delivery order is S$8.00, and you can redeem 800 points to offset the total shipping cost.

Step 1: If you need to return the goods because of the quality of the goods, please send an email to the purchasing customer service to apply for a return.

Step 2: After contacting the customer service, the customer service will communicate with the domestic distributor. When it is determined that they accept the return, the purchasing customer service will contact you by email to inform you of the details of the return.

Step 3: After understanding the details of the return letter, please return the relevant items (product + original purchase voucher + original packaging + a copy of the email on the approved product return), as soon as possible to return the product.

  Please note:

For returned goods, please be sure to return it within the time limit promised by the merchant. At the same time, because the international return requires a considerable amount of time (usually waiting for more than one month), please wait patiently during the return process, Purchasing Customer Service will also promptly inform you of the progress of the return.

In order to ensure the convenience and security of your shopping, you have the appropriate standards for every process of shopping, including return and replacement.

A. Shipment error, defective or damaged goods

When the above problem occurs with the product you received, please take the video together (no video pause between before opening the package and removing the product from the package) with the outer packaging and send the description of the relevant situation to the customer service mailbox: hello@comnbuy.com. We will respond to you after processing.

> Blur images/videos are not accepted.

> The package tracking number in the video/photo must be clearly visible.

> You must attach the receipt of purchase. 

Contact us within 24 hours of receiving the package. Applications sent later will not be considered.

B. Quality problems with goods

When the goods you purchase have quality problems after using for a period of time, as long as the goods are still within the quality guarantee period, and have the original purchase certificate and product quality assurance card, you can entrust us to contact the domestic merchants for refund/exchange.

For goods that meet the return/change conditions, Com&Buy 共来买 Purchasing System Network will be responsible for shipping to domestic merchants and shipping the repaired or replaced items back to you. Because each vendor/supplier has its own unique principles and methods for handling product quality issues (as indicated in the Product Quality Assurance Card), we cannot guarantee that the manufacturer will fully meet your requirements, but will try to strive for the benefit and make you satisfied.

We provide this agency service without any service charge, but you are responsible for the return shipping of the goods. We reserve the right to refuse to represent this service for goods that do not meet the quality assurance conditions.

In the event of any of the following, we will not accept the item you requested to return:

A. The goods are exchanged, the original appearance changes or the parts are lost;

B. Unpacked goods, such as software packages, CDs, DVDs, cassettes, etc.;

C. Goods without original proof of purchase.

Special reminder: Websites such as eBay, Taobao, etc. need to be cautiously shopping, because there are many unscrupulous business activities, if there is any, we can not arrange for you to return.

The refunded amount depends on the amount the seller refunds and can only be refunded after the seller has refunded.