FAQ
General Guideline
First, Register an account with Com&Buy
Next, Identify and decide what you want to buy
● Items such as albums, clothing, bags, idol merchandise, cosmetics, skin care products, shoes, sports equipment, household, furniture, dolls, etc
● Merchants such as Taobao, Tmall, 1688, Xianyu 闲鱼 idlefish, Weidian 微店, Alibaba 阿里巴巴, Shopee 虾皮, Weverse, Rakuten, Yahoo! Auction, Ruten, 女人我最大, other official sites, etc
Then, Ship the goods to Com&Buy's warehouse address
Com&Buy offers You Buy, We Deliver (Buy For Me), and We Buy & Deliver (Ship For Me) services.
● You Buy, We Deliver (Buy For Me)
Consider using Com&Buy's ordering service if you're uncertain about the process. We'll handle placing the order and shipping it to the warehouse, and you simply wait for delivery.
● We Buy & Deliver (Ship For Me)
You handle order placement and shipping to the warehouse, while Com&Buy takes care of the final delivery to you.
Last, Forward the items to your preferred address
Shipping to Singapore, Malaysia, Philippines, Thailand, Japan, Korea, Taiwan, United Kingdom, Australia, Switzerland, Netherlands, United States, etc
Prior to sending items to Com&Buy's warehouse, please confirm with us if products like liquids or batteries are eligible for shipment.
If you have any inquiries, feel free to reach out to us.
● Items such as albums, clothing, bags, idol merchandise, cosmetics, skin care products, shoes, sports equipment, household, furniture, dolls, etc
● Merchants such as Taobao, Tmall, 1688, Xianyu 闲鱼 idlefish, Weidian 微店, Alibaba 阿里巴巴, Shopee 虾皮, Weverse, Rakuten, Yahoo! Auction, Ruten, 女人我最大, other official sites, etc
Com&Buy offers You Buy, We Deliver (Buy For Me), and We Buy & Deliver (Ship For Me) services.
● You Buy, We Deliver (Buy For Me)
Consider using Com&Buy's ordering service if you're uncertain about the process. We'll handle placing the order and shipping it to the warehouse, and you simply wait for delivery.
● We Buy & Deliver (Ship For Me)
You handle order placement and shipping to the warehouse, while Com&Buy takes care of the final delivery to you.
Shipping to Singapore, Malaysia, Philippines, Thailand, Japan, Korea, Taiwan, United Kingdom, Australia, Switzerland, Netherlands, United States, etc
The registration is divided into two steps: "submit information" and "activate user name". The whole process takes only 2 minutes.
1. Go to the registration page and first enter an email address that you use to activate your account.
2. Set a password.
3. Read the “Registration Agreement” carefully and agree to the terms and click the “Submit Registration” button.
4. Complete the registration.
Ship For Me
When you use our 'Ship For Me' service, you take care of purchasing the products you want from overseas. Once you've made your purchase, simply have the items shipped to our warehouse. From there, we'll manage the process, ensuring safe and efficient delivery of your products right to your doorstep.
Click Here to view service fee calculation
Tracking number is the Express number from when you make the purchase. Kindly note that Tracking number is NOT Order number. If you do not have a tracking number yet, it means that your seller has not shipped out the items yet, please wait until items are shipped.
Click Here to get your Free Warehouse Address
There are 3 different ways to submit your order. Please submit only via 1 method. Click Here to submit your Ship For Me order
You will be prompted to Top Up your account before you checkout. The payment methods we accept can be found Here
Buy For Me
Click Here to view service fee calculation
You will be prompted to Top Up your account before you checkout. The payment methods we accept can be found Here
Paste your product URL, or search for products on the search bar at the top of the webpage. Or Click Here, add your items to the cart, top up your account, and check out.
When you use our 'Buy For Me' service, you can simply browse for products on our website, or provide us with the URL of the item you want to purchase. We will take care of purchasing the products you want from overseas. Once we have made the purchase, we will manage the process, ensuring safe and efficient delivery of your products right to your doorstep.
Add to cart directly when shopping at Taobao.com - Use our Chrome extension now
The exchange rate is floating and it will change from time to time.
The current effective exchange rate for BuyForMe orders is
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Payment
Method 1 : via Offline
Bank Transfer · PayNow · PayLah! (SGD)
This top-up method the verification usually takes about 1 working day.
1. You need to log in to your bank platform to manually perform a transfer
2. After you have completed the transfer, please send us a screenshot of the receipt (complete the form Here and attach the transaction receipt).
When transferring payment, please enter your Username registered with Com&Buy as the UEN / Bill Reference No. / Reference No. / Remark to Payee.
We encourage frequent users to recharge the e-Wallet earlier to prevent issues in last-minute order requests.
Method 2 : via Online
Card · PayNow · GrabPay · Shopee Pay · GrabPay PayLater
This top-up method is almost an instant verification that will automatically be completed once the transaction is successful.
2. After you have completed the transfer, please send us a screenshot of the receipt (complete the form Here and attach the transaction receipt).
Send an email to hello@comnbuy.com with
◦ Your Account details (such as Account Holder Name & Account Number/PayNow)
◦ Your Username
Bank Transfer (PayNow, PayLah! S$1.00 admin fee)
HitPay (PayNow, GrabPay, ShopeePay, Cards min. S$1.00 admin fee)
• Can we know the reason for your withdrawal or any concerns that you may have?
~ ~ ~ ~ ~ ~ ~ ~
● An admin fee of min. S$1.00 to perform the transaction.
● The bank account details must be the same as submitted to Top Up Account Balance.
● This process will take about 5-8 working days.
● When you top up with HitPay, the maximum refund/withdrawal period is 30 days. Any requests made after then will be denied.
● Cash withdrawal is not allowed.
● If you top up by HitPay, please take note it will refund back to your card/bank/account, up to 14 days depends on your bank/merchant.
● The amount you received in your bank/card from withdrawal balance should be the amount after deducting service fees (eg. includes but limited to handling fees, transaction fees, Buy For Me service fees, other fees involved) and admin fees.
Parcel Shipment Rules & Regulations
Compliance and Shipping Restrictions:
1. All freight services must comply with International Air Transport Association (IATA) and customs regulations.
Correct Information and Shipping Method:
2. Customer's false reporting or use of incorrect shipping method leads to costs and losses not covered by us.
3. Customer must provide accurate information and use appropriate shipping method, if unsure, please contact us beforehand.
Cannot be shipped via Normal shipping method:
4. Liquids, powders, electronics, batteries, and branded goods, do contact us for more details.
Shipping Compliance:
5. Customer responsible for lawful importation to destination country.
6. False or ambiguous item declarations risk confiscation and fines by customs.
7. Controlled items may be shipped, but licenses and necessary documents are customer's responsibility.
8. Verify if Material Safety Data Sheet (MSDS) considers item as Dangerous Goods.
9. Contraband not accepted; do not send contraband to warehouse.
10. Detainment or confiscation by customs not our responsibility.
11. Obvious external or internal damage to packages will be rejected.
12. Right to refuse processing requisitions without reason.
13. Right to open and inspect items in shipment at our discretion.
Shipping Categories:
14. Non-sensitive goods (e.g., fashion, bags, shoes, furniture, toys)
15. Sensitive goods (e.g., books, Bluetooth devices, magnets, earphones, discs, PCB, branded items, snacks, toys with built-in batteries)
16. Special goods (e.g., batteries, powder-related items, mobile phones, laptops, liquids, creams, candles, tea leaves, health supplement)
17. EPM goods (e.g., PPE face masks, gloves, sanitizer)
18. Prohibited items (e.g., drugs, flammables)
19. Items falling outside mentioned categories need to be checked with us.
20. If package is custom rejected or returned, full shipping price must be paid for reshipping; earlier shipping fees are non-refundable.
21. Right to refuse transshipment after custom rejection or return of item/package.
22. Necessary customs clearance documents must be provided before submitting shipment.
Purchasing and Shipping Rules
Shipping Terms:
1. Shipping fee includes delivery to doorstep via lift but duties & taxes is not included.
2. Tax responsibility lies with the customer; usually, if required, you can pay the tax to delivery person.
3. The customer is solely responsible for any accidents, damage, or loss that occur during delivery; therefore, please ensure that your seller packages appropriately, or you may request additional reinforcement packaging services from us.
4. To minimise conflicts and misunderstandings, customers should verify items (such as weight and quantity) before signing the package; report any damage to delivery personnel and email hello@comnbuy.com immediately with photos.
5. Com&Buy will attempt to recover losses from transportation company with sufficient information.
Responsibilities:
6. Warehouse not responsible for seller-related issues (fraud, quality, incorrect shipment, etc.).
7. For seller issues, warehouse will assist in resolving disputes, but not responsible for losses or damages.
8. Customer must report wrong, missing, defective, or damaged goods to hello@comnbuy.com with video evidence and packaging description for possible claims.
9. Product inspection service recommended for quality-conscious customers; warehouse not responsible for dissatisfaction.
10. Logistics delays due to customs inspections or holidays not the warehouse's responsibility.
11. Customer must search for package if signed but not received.
12. If there is visible damage to the outer packaging of the parcel, the warehouse will notify customer.
Ship For Me Service:
13. The "Ship For Me" service solely provides shipment forwarding.
14. For orders placed using this service, customers are responsible for direct interaction with the seller.
Buy For Me Service:
15. Buy For Me service carries certain risks; may not arrive within scheduled time.
16. We will try to recover from seller if goods arrive damaged.
17. Delivery leadtime exclude holidays, weather delays, and customs handling; no delay compensation provided.
18. Refunds only for out-of-stock items; no returns or replacements allowed.
19. Acceptance of freight service implies acceptance of the above terms.
20. Rejected or returned packages require full shipping payment for reshipping; no refund for previous shipping fees.
21. Sensitive goods should not be shipped via normal shipment; warehouse reserves the right to refuse transshipment after customs rejection or return.
General Reminder:
22. Consider the purchasing process before using the service.
23. Patience is required after order submission.
24. If you have any questions, please contact us.
*Weight Calculation:
If the item weighs 1.2kg, we will charge 2kg as freight fee.
According to freight calculation, the freight fee will use either actual weight or volumetric weight whichever is heavier.
What is volumetric weight? It's based on height, width, and length.
*Example 1：
Item Actual Weight：1 kg
Item Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
If your item's actual weight is 1.5kg, and if the volumetric weight is 4.6kg, the freight cost will be charged 5KG.
Fast Delivery & Affordable Shipping
All of our shipping methods are trackable online, with each stage shown in the tracking progress.
View the examples below:
