Terms & Conditions

Terms of Use

Welcome to ComNBuy.com website. Please read these terms and conditions carefully. 

The following Terms of Use govern your use and access of the Website (defined below) and the use of the Services. By accessing the Website and/or using the Services, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, do not access and/or use this Website or the Services. Access to and use of password protected and/or secure areas of the Website and/or use of the Services are restricted to Customers with accounts only. You may not obtain or attempt to obtain unauthorized access to such parts of this Website and/or Services, or to any other protected information, through any means not intentionally made available by us for your specific use.

Terms and Conditions

1. You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. ComNBuy does not warrant or represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by or affiliated with ComNBuy. Images are either the property of, or used with permission by, ComNBuy. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

2. ComNBuy uses reasonable efforts to include accurate and current information on the Site. However, ComNBuy makes no warranties or representations as to the accuracy of the information. ComNBuy assumes no liability or responsibility for any errors or omissions in the contents of this Site.

3. Furthermore, your use of and browsing in this Site is at your risk. Neither ComNBuy nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. ComNBuy also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

4. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by ComNBuy or its affiliates for any purpose, including but not limited to the reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, ComNBuy is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.

5. ComNBuy has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.

6. This Site may contain links to other Web sites operated by third parties other than ComNBuy. Such links are provided for your convenience only. ComNBuy does not control such Web sites and is not responsible for their content. The fact that this Site contains links to other sites does not mean that ComNBuy approves of, endorses or recommends those sites, nor does it imply any association with their operators. ComNBuy disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third-party Web sites or content therein directly or indirectly accessed through links in this Site.

7. ComNBuy may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

8. If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Site and using the Services.

9. We reserve the right to change our pricing, packages and any other charges without prior notice and or any liability at our discretion. We are not responsible for any fees charged by any other Internet site (not provided by us).

10. Where appropriate, we use available technology to protect the security of communications made through The Website. However, we are not responsible for the security, authenticity, integrity or confidentiality of any transactions and other communications made through The Website.

Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we do not warrant that The Website will be free of infection by computer viruses or other unauthorized software. You should take appropriate steps to protect your information, software, and equipment secure. 

This includes clearing your Internet browser cookies and cache before and after using any of the services on The Website. You should keep your passwords confidential. Please note that we will never ask you for your login password.

11. These terms and conditions and the contract (and all non-contractual obligations arising therefrom or related thereto) shall be governed by the laws of Singapore. We and you both agree to submit to the non-exclusive jurisdiction of the Singapore courts. All transactions, communications, and contacts between us should be conducted or conducted in English.

12. Your use of the Services and/or access to the Site is also subject to the Privacy Policy as set out at ComNBuy.com

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time, with or without notice to you, and with without liability, such changes will become effective immediately. You should visit this page from time to time and review the then-current Terms as they are binding on you. Your continued use of the Services after the posting of any changes to the Terms of Use will signify your acceptance of those changes. 

13. Online Purchases

Purchases of any Products/Services/Voucher would be subject to the Terms & Conditions as set out at ComNBuy.com. The price of the Products payable shall be the Listing Price at the time at which the Order was placed. All prices are in Singapore currency (SGD, S$). We only accept payment by VISA, MASTERCARD, and bank/mobile transfers.

14. Delivery

No partial delivery/collection is allowed. The delivery lead time is a minimum of 3 working days. The delivery schedule will be on weekdays and from 9:00 am to 5:00 pm (SGT).

Any delivery date or time we advise is the best estimate only. ComNBuy will not be liable for any loss or damage suffered by you.

15. Cancellation Policy

ComNBuy does not accept cancellation requests for any online orders placed.

16. Return Exchange & Refund Policy

All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. Please note refunds will not be provided for any orders placed on our website.

17. Insurance Policy

Insurance - Standard premium costs 5% of the total price of the order. 

What is covered? 

● If the parcel is lost in transit, and you buy the parcel insurance when you submit the delivery order, we will give you corresponding compensation according to your insurance amount.

● If the item does not work as advertised, ComNBuy will only refund you the service fee. 

● If the parcel is returned to us because of a delivery error, we will resend it with no additional costs. However, if it is returned to us because of the refusal to comply with your country's Customs or rejection of parcel, you will be responsible for all additional costs. 

Limits of Insurance

● Returned parcels for reasons involving your local customs will not be compensated. We have no jurisdiction over your country's customs. 

● Returned parcels because you failed to pick up your parcels will not be compensated. You will be responsible for additional fees to have your parcel redelivered. 

● Insurance does not cover the durability of your items. 


● Postal delays 

● Taxes or tariffs imposed by Customs 

● Detainment or confiscation of your goods by Customs 

● The durability of your items, item packaging (shoe boxes, etc.), fragile items

● Any form of warranty, expiration dates, etc. of your items. 

● Natural disaster (such as a flood, earthquake, or hurricane, vessel sink, plane crash, etc.)

● Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible. 

- For an insured parcel, the compensation amount up to S$1,000.00

- For the non-insured parcel, the compensation amount up to S$100.00

If it's highly valuable goods, please contact us for buying increased value insurance.

We strongly recommend you to choose insurance for your parcel.

The compensation will be 3 times of shipping fee or goods declaration value whichever is lower. Note:If it's highly valuable goods, please contact us for buying insurance.

18. Claims

If the recipient accepts the shipment without noting any damage or loss on the delivery record, such shipment shall be deemed to be delivered in good condition and no claim shall be made thereon. ComNBuy shall then have in its own rights the ability to consider hearing a claim request if claims are made on goods delivered in good condition. Â In order for us to consider a claim in this situation, the contents, original shipping cartons, and packing must be available for us to inspect.

Report of any claims must be made in writing within 24 hours of delivery by delivery vendors of ComNBuy.

We will not be responsible for any loss or damage whatsoever caused to your parcel if you are making arrangements, including, but not limited to, leave the parcel with family, friend or neighbour, leave the parcel unattended on-premises, other than signing the delivery order personally in the presence of delivery man.

If you have not received the package for more than 30 calendar days after the last updated package status, and your package whereabouts are unknown, you can apply for a parcel investigation. If it is still not found after 90 calendar days since the last updated package status, it is considered lost and you are entitled to compensation.

The last updated package status is the date after the estimated delivery date. For example, if you choose Packet Sea shipment, the estimated delivery date is 15-20 days, excluding weekends from the date of issue. There is no online tracking, so consider the last updated package status after at least 20 days. 

The compensation payment will be paid at the declared value or receipt, whichever is lower. The decision on the amount of compensation proposed is not subject to appeal. For insured parcel, please refer to the insurance policy for more details.

Customer must immediately notify ComNBuy in the case of an incorrect package is received. We will reimburse the customer for shipping to the correct address.

19. Disposal of Property

You, consignee and agent agree that you have been duly notified of your shipment’s arrival after an acknowledgement or reply to any form of electronic communication such as a text message or email or proof of delivery from a courier company has been received. If after 7 days the shipment is still not claimed or delivery cannot be made, we shall either return, forward, re-consign the shipment at shipper’s expense or dispose of the same without further notice to the shipper and consignee and with no liability on us. No such sale shall discharge the shipper or consignee of any liability or lien; or where possible, we shall keep the items in our warehouse for some reasonable period subject to payment of warehousing fee of SGD 0.1 per pound day, and this fee shall be paid by the shipper before items are released. All items not claimed after 7 days stay in our warehouse are at the customer’s risk. 

20. Shipping

We will load your sea freight shipment into container and ship out immediately after preparing your shipment in order not to miss the vessel sailing date. 

21. Services

For services mentioned which are not on our website as we do not provide such service unless on request. If required, these value-added services will need to be informed in advance and there will be additional charges for such requirements. If you have any question, please contact WhatsApp +65 9837 9830 or email to hello@comnbuy.com.

22. Right of Inspection

ComNBuy reserves the right to open and inspect any package tendered to it for transportation.

23. Operating Hours

ComNBuy Operation hours are Monday to Friday: 9:00 am to 6:00 pm (SGT). Saturday: 9.30am to 12:00 pm (SGT). Lunch: 12:00 pm to 1:30 pm (SGT). Sunday, Eve & PH: Closed.

We may, without prior notice and without any liability restrict admission to ComNBuy and/or change the operating hours at our discretion.