Privacy Policy and Terms & Conditions
Terms of Use
Welcome to comnbuy.com website. Please read these terms and conditions carefully.
The following Terms of Use govern your use and access of the Website (defined below) and the use of the Services. By accessing the Website and/or using the Services, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, do not access and/or use this Website or the Services. Access to and use of password protected and/or secure areas of the Website and/or use of the Services are restricted to Customers with accounts only. You may not obtain or attempt to obtain unauthorised access to such parts of this Website and/or Services, or to any other protected information, through any means not intentionally made available by us for your specific use.
comnbuy User Privacy Policy
Effective 20 November 2022
We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below. Data protection is a trust issue and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Collection of Personal Information
When you create an account or otherwise provide us with your personal information through the Site, the personal information we collect may include your:
Name
NRIC
Delivery Address
Photo
Email Address
Contact Number
Mobile Number
Date of Birth
Gender
You must only submit to us, our authorized agent or the Site, information which is accurate and not misleading and you must keep it up to date and inform us of changes. We reserve the right to request documentation to verify the information provided by you.
We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below. If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Use and Disclosure of Personal Information
The personal information we collect from you will be used, or shared with third parties (including related companies and third party service providers), for some or all of the following purposes:
To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Site.
To process orders and deliver the products you have purchased through the Site. We may pass your personal information on to a third party to deliver the product to you (for example to our courier or supplier).
When you register an account with us or otherwise provide us with your personal information through the Site, we will also use your personal information to send you marketing and/or promotional materials, products, and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this ...
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to this Privacy Policy
This Privacy Policy is effective as of today and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Withdrawal of Consent
You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below.
Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on the Site. If you want to close your account, you can do so by e-mail to hello@comnbuy.com
Instructions
By using the comnbuy website and mobile apps, you are accepting our rules and policies regarding your personal information, and you expressly consent to our collection, processing, use, and storage of your personal information in accordance with this Privacy Policy.
You acknowledge that you have read and understood this Privacy Policy.
You will not be able to use the services if you do not agree with this Privacy Policy. You may withdraw your agreement to our use of your personal information in accordance with this Privacy Policy if you change your mind in the future.
Contact Us
If you have any questions about the Privacy Policy, please contact us.
User Data Deletion
If you would like to delete user data, please contact us.
Terms and Conditions
1. You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. comnbuy does not warrant or represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by or affiliated with comnbuy. Images are either the property of, or used with permission by, comnbuy. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
2. comnbuy uses reasonable efforts to include accurate and current information on the Site. However, comnbuy makes no warranties or representations as to the accuracy of the information. comnbuy assumes no liability or responsibility for any errors or omissions in the contents of this Site.
3. Furthermore, your use of and browsing in this Site is at your risk. Neither comnbuy nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. comnbuy also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
4. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by comnbuy or its affiliates for any purpose, including but not limited to the reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, comnbuy is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
5. comnbuy has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
6. This Site may contain links to other Web sites operated by third parties other than comnbuy. Such links are provided for your convenience only. comnbuy does not control such Web sites and is not responsible for their content. The fact that this Site contains links to other sites does not mean that comnbuy approves of, endorses or recommends those sites, nor does it imply any association with their operators. comnbuy disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third-party Web sites or the content therein directly or indirectly accessed through links in this Site.
7. comnbuy may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.
8. If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Site and using the Services.
9. We reserve the right to change our pricing, packages and any other charges without prior notice and or any liability at our discretion. We are not responsible for any fees charged by any other Internet site (not provided by us).
10. Where appropriate, we use available technology to protect the security of communications made through The Website. However, we are not responsible for the security, authenticity, integrity or confidentiality of any transactions and other communications made through The Website.
Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we do not warrant that The Website will be free of infection by computer viruses or other unauthorised software. You should take appropriate steps to protect your information, software, and equipment secure. This includes clearing your Internet browser cookies and cache before and after using any of the services on The Website. You should keep your passwords confidential. Please note that we will never ask you for your login password.
11. These terms and conditions and the contract (and all non-contractual obligations arising therefrom or related thereto) shall be governed by the laws of Singapore. We and you both agree to submit to the non-exclusive jurisdiction of the Singapore courts. All transactions, communications, and contacts between us should be conducted or conducted in English.
12. Your use of the Services and/or access to the Site is also subject to the Privacy Policy as set out at comnbuy.com We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time, with or without notice to you, and with without liability, such changes will become effective immediately. You should visit this page from time to time and review the then-current Terms as they are binding on you. Your continued use of the Services after the posting of any changes to the Terms of Use will signify your acceptance of those changes.
13. Online Purchases
● Purchases of any Products/Services/Voucher would be subject to the Terms & Conditions as set out at comnbuy.com. The product price payable shall be the listing price at the time the order was placed. Prices are listed in Singapore currency (SGD, S$), and payment can be made through various methods.
● The final top-up amount will be adjusted after deducting transaction fees, which will not be refunded.
● Buy For Me orders are shipped to Com&Buy's warehouse for export only.
● Order processing time is typically 1 business day, longer if order requirements are complex. Orders submitted outside business hours will be processed on the next business day.
● We have no control over the seller's inventory or processing speed. Please evaluate the seller's inventory level before placing an order with us.
● "Buy For Me" service only places the order based on the customer's request and any form of instructions to the seller.
● "Ship For Me" service only provides forwarding of the shipment.
● If you need value-added services, please select accordingly when submitting Delivery Order.
● The applicable buy for me service cannot be cancelled and the service fee for processing the order will not be refunded. (e.g. If product A (a xianyu item) is out of stock, the refund amount should be the cost of the product minus the service fee.)
● Payments that are required to be made in advance are irrevocable and we are not responsible if the seller went MIA.
Purchasing and Shipping Rules
Shipping Terms:
1. Shipping fee includes delivery to doorstep via lift but duties & taxes is not included.
2. Tax responsibility lies with the customer; usually, if required, you can pay the tax to delivery person.
3. The customer is solely responsible for any accidents, damage, or loss that occur during delivery; therefore, please ensure that your seller packages appropriately, or you may request additional reinforcement packaging services from us.
4. To minimise conflicts and misunderstandings, customers should verify items (such as weight and quantity) before signing the package; report any damage to delivery personnel and email hello@comnbuy.com immediately with photos and videos.
5. Com&Buy will attempt to recover losses from transportation company with sufficient information.
Responsibilities:
6. Com&Buy not responsible for seller-related issues (fraud, quality, incorrect shipment, etc.).
7. For seller issues, Com&Buy will assist in resolving disputes, but not responsible for losses or damages.
8. Customer must report wrong, missing, defective, or damaged goods to hello@comnbuy.com with video evidence and packaging description for possible claims.
9. Product inspection service recommended for quality-conscious customers; Com&Buy not responsible for dissatisfaction.
10. Logistics delays due to customs inspections or holidays not Com&Buy's responsibility.
11. Customer must search for package if signed but not received.
12. If there is visible damage to the outer packaging of the parcel, the Com&Buy will notify customer.
Ship For Me Service:
13. The "Ship For Me" service solely provides shipment forwarding.
14. For orders placed using this service, customers are responsible for direct communication with the seller.
Buy For Me Service:
15. Buy For Me service carries certain risks; may not arrive within scheduled time.
16. Com&Buy will try to recover from seller if goods arrive damaged.
17. Delivery leadtime exclude holidays, weather delays, and customs handling; no delay compensation provided.
18. Refunds only for out-of-stock items; no returns or replacements allowed.
19. Acceptance of freight service implies acceptance of the above terms.
20. Rejected or returned packages require full shipping payment for reshipping; no refund for previous shipping fees.
21. Sensitive goods should not be shipped via normal shipment; Com&Buy reserves the right to refuse transshipment after customs rejection or return.
General Reminder:
22. Consider the purchasing process before using the service.
23. Patience required after order submission.
24. If you have any questions, please contact us.
14. Delivery and Transit Time Standard
● Partial delivery/collection is not permitted. The minimum delivery lead time is 3 working days, and deliveries usually take place between 10:00 am and 10:00 pm.
● Please be aware that transit times may vary due to factors such as public holidays, weather conditions, traffic control, etc. Any advised delivery date or time is an estimate, and Com&Buy will not be held liable for any loss or damage resulting from delays.
● During peak periods like holidays or epidemic/pandemic situations, longer transit times and delays should be expected for all shipments.
● Working days exclude weekends, eve of public holidays, and public holidays. Please note that holidays in both the origin and destination countries may affect the shipment.
● Once your package has been delivered, please confirm its receipt in the system or inform us within 1 working day if you have not received it. This will allow us to allocate more time for checking undelivered packages.
● Changing the delivery address after the package has been prepared for shipping or has already been shipped may cause delays. Additional transportation and administrative fees may apply in certain cases. Not all shipments are eligible for address changes. If you need to change your delivery address, please contact us, and we will assist you to the best of our abilities.
15. Cancellation Policy
Cancellation requests for online orders placed with Com&Buy are not accepted. Once an order is confirmed and paid for, no refunds or changes are permitted. Please ensure your intention to purchase the item before proceeding with payment.
16. Return Exchange & Refund Policy
All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. Please note refunds will not be provided for any orders placed on or outside our website.
17. Insurance Policy
Insurance is valid only when you apply select all packages to the delivery order.
What is covered?
● If the parcel is lost in transit, and you buy the parcel insurance when you submit the delivery order, we will give you corresponding compensation according to your insurance amount.
● If the parcel is returned to us because of a delivery error, we will resend it with no additional costs. However, if it is returned to us because of the refusal to comply with your country's Customs or rejection of parcel, you will be responsible for all additional costs.
Limits of Insurance
● Returned parcels for reasons involving your local customs will not be compensated. We have no jurisdiction over your country's customs.
● Returned parcels because you failed to pick up your parcels will not be compensated. You will be responsible for additional fees to have your parcel redelivered.
Exceptions
● Postal delays
● Taxes or tariffs imposed by Customs
● Detainment or confiscation of your goods by Customs
● The durability of your items, item packaging (shoe boxes, etc.), fragile items
● Any form of warranty, expiration dates, etc. of your items.
● Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible.
Circumstances Beyond COMNBUY's Control
Com&Buy is not liable for any loss or damage arising out of circumstances beyond control.
These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or
photographic images, data or recordings; any defect or characteristic related to the nature of the
Shipment, even if known to Com&Buy; any act or omission by a person not employed or contracted by
COMNBUY - e.g. Shipper, Receiver, third party, customs authorities or other government officials; “Force Majeure” -
e.g. earthquake, hurricane, vessel sink, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or
industrial action.
- For the non-insured parcel, the compensation amount is up to S$100.00
The compensated amount will be 2 times of shipping fee or goods declared value, whichever is lower.
- For an insured parcel, the compensation amount is up to S$1,000.00
The compensated amount will be 90% of the good's declared value.
If it's highly valuable goods, please contact us for buying increased value insurance. We strongly recommend you choose insurance for your parcel.
Note：If it's highly valuable goods, please contact us for buying insurance.
The insurance add-on cannot be cancelled once selected and fees paid will not be refunded at any circumstance. Please do check necessarily before confirming your order.
18. Claims
● If the recipient accepts the shipment without noting any damage or loss on the delivery record by delivery person, it is considered delivered in good condition.
● Report of any claims must be made within 24 hours of delivery, with supporting evidence such as photos and remarks from the delivery person.
● Com&Buy requires the contents, original shipping cartons, and packing to be available for inspection in order to consider a claim.
● Com&Buy will not be responsible for any loss or damage if the recipient makes arrangements such as leaving the parcel unattended or with someone else.
● If a package is not received for more than 30 calendar days after the last updated status, a parcel investigation can be requested. If the package is still not found after 90 calendar days, it is considered lost and compensation may be provided. The compensation amount will be based on the declared value or receipt, whichever is lower, and cannot be appealed. Please refer to the insurance policy for details regarding insured parcels.
● Claims for incorrect packages received must be immediately notified to Com&Buy, and shipping to the correct address will be reimbursed.
19. Disposal of Property
● Upon receiving an acknowledgement or reply to any form of electronic communication, such as a text message or email, or proof of delivery from a courier company, you, as the consignee and agent, acknowledge being duly notified of the shipment's arrival.
● If the shipment remains unclaimed or delivery cannot be made after 72 hours, we reserve the right to take the following actions:
◦ Return, forward, or re-consign the shipment at the shipper's expense.
◦ Dispose of the shipment without further notice to the shipper and consignee, absolving us of any liability.
◦ The sale of the unclaimed shipment does not release the shipper or consignee from any liability or lien.
◦ Alternatively, we may store the items in our warehouse for a reasonable period, subject to the payment of a warehousing fee.
● The warehousing fee is SGD 0.25 per kg per chargeable weight per calendar day or a minimum of SGD 12.50 per calendar week, whichever is higher.
● The customer is responsible for paying the warehousing fee before the items are released.
● Any items remaining unclaimed in our warehouse after 3 days will be at the customer's risk.
20. Shipping
● The standard processing time for shipments is 1 working day, unless otherwise specified.
● Once payment is received, the package will be prepared for shipping and typically dispatched on the next business day.
● It is recommended for frequent users to recharge their e-Wallet in advance to avoid any issues with last-minute order requests.
● Delivery Order with "Wait for Payment" status must be paid within 90 hours to avoid parcel disposal.
● Freight charges are calculated based on the actual weight or volumetric weight of the shipment, whichever is higher.
● The shipping fee includes delivery to the doorstep via lift. Additional fees may apply if the goods need to be carried by stairs, depending on manpower availability.
● Please consult with us regarding remote areas to confirm shipping options.
● Self-collection at our warehouse is strictly by appointment only. Please do not arrive without receiving confirmation from us.
● If the tracking record indicates that the shipment is "out for delivery," it is usually expected to be delivered on the same day. In case of unsuccessful delivery, a re-delivery attempt will typically be made on the next working day.
The goods come in different shapes and sizes, and each has its own packaging requirements.
Why package your goods?
As we all know, travelling by road, air or sea is not smooth sailing. All the small bumps and vibrations will hustle around your goods and may potentially cause damage.
But using the right packaging can minimise shipping damage.
The actual cost of damage is much higher than what you first thought of:
Time lost for arranging replacement
Replacement of goods
Time spent dealing with unsatisfied customers
Shipping cost
Disposal of damaged goods
Preventing goods against damage is important.
Types of packaging
From a cardboard box to wooden crates, there are many forms of packaging to suit your needs.
Carton - keeping loose items together to make your goods easier to handle.
Crate - Can be suitable for any type of goods. Sturdy load-bearing structures make loading easier and provide comprehensive protection.
Pallets - Packing your goods on pallets improves stability and makes it easier to handle.
Shrink Wrap - Protect the outer surface and stabilise the palletised goods. Prevent rubbing on the goods, reduces the risk of the goods being separated from the rest of the order.
Banding/Strapping - Prevent the goods from sliding off the pallet.
Labelling - Make sure your shipment conveys everything we need to know about your shipment. Delivery address and any handling instructions, such as fragile, top stow, this way up, etc.
Things to consider
There are many things you need to consider when packaging your goods.
Depot Environment – Depot will have trucks and forklifts at their sites. Shrinkwrap your goods, it will protect against diesel dust and smoke from these vehicles
Road Environment - Potholes, windy roads and crazy drivers are obstacles that our delivery drivers will face. Keep stability in mind when packing to ensure a safe journey
Labelling – Putting a shipping label on your goods will ensure that your goods are handled correctly and shipped to the correct place. Make sure the label is clearly
visible.
Square - Shipping cost depends on the volume of your goods as if it were square, that is measured by the longest point of all dimensions, so pack properly to avoid sticking parts and chance of damage can be reduced without additional costs.
Please consider having wooden crate add-on when checkout for Delivery Order.
21. Warehouse Process
● For the Ship For Me service, you must provide accurate information, including the tracking number and package details, to Com&Buy before the package arrives at the warehouse.
● Packages that can be shipped together will be consolidated in the same warehouse.
● Failure to arrange shipment within 30 days after the free 30 days storage period will result in the disposal of the parcel, with a charge of S$1 per day per package.
● If you haven't submitted a shipment, the item will remain in the warehouse. However, if you want to ship your item as soon as it arrives, you can proceed to Step 3 and submit a delivery order.
● Orders will be shipped to the respective Com&Buy warehouse in the country of origin before being shipped to your preferred address or warehouse.
● Shipping charges are based on the final weight of the packaged shipment. If you believe you have been overcharged, providing photos of the package weight and measurements, along with noting the same on the delivery record, will allow for investigation and potential refund.
● Once you have submitted a shipment (Delivery Order), no changes are allowed, including splitting, merging, adding or removing items or packages, changing shipping methods, or addresses. Cancelling a shipment after processing/packaging will incur handling charges.
22. Import and Export
● It is the customer's responsibility to ensure that the product can be legally imported into the destination country. Customers are advised to check with the customs authority of the destination country for applicable regulations and requirements (e.g. customs.gov.sg for Singapore).
● Compliance with the International Air Transport Association (IATA) requirements is mandatory.
● Prohibited items are not accepted for delivery to our warehouse. Customers should not send prohibited items.
● Providing false or unclear item details poses the risk of confiscation and/or fines imposed by Customs and Relevant Authorities. The customer bears the responsibility for any such consequences resulting from false reporting or incorrect shipping method usage.
● Customers are required to provide accurate information and use the appropriate shipping method to avoid any potential losses. We will not be held liable for losses arising from inaccurate information or incorrect shipping method usage.
● Transportation of controlled items is possible, but any necessary licenses and documents must be provided by the customer at their own expense. Customers must furnish the required documents for customs clearance before submitting the shipment, as well as any additional documents requested by Customs and Relevant Authorities.
● We are not responsible for any detainment or confiscation of goods by Customs. Any fines incurred, as well as additional charges imposed by the company, will be borne by the customers.
To import Liquid please ensure proper and sufficient packaging, ie. wrap it with a sealed bag in case of leakage it will remain in the packaging. Improper packaging will be rejected. For any reason, we will not accept packages that are obviously damaged, either externally or internally. Any such delivery will be rejected.
● Normal goods (e.g. Fashion, Bags, Shoes, Furniture, Toys)
● Sensitive goods (e.g. Book, Bluetooth, Magnetic, Earphones, Discs/CD, PCB, Snacks, Pets Food, Built-in Battery Toys, Battery, Powerbank, Branded Goods, Gel, Mobile Phone, Laptop, Liquid, Cream, Candle, Tea Leaves, Health Supplements*)
● Prohibited (e.g. Drugs, Flammable, Lighter) for more details, please check with your customs.gov.
Items that you want to ship does not fall in the categories mentioned above, please check with us.
If the package has been rejected or returned by customs, you must pay the full shipping price again to reship. Shipping fees paid earlier will not be refunded. Please do not ship sensitive goods via normal shipment. If found, you will be charged a minimum S$5.00 handling fee per shipment.
To export from Singapore, please contact us.
If you need to export items that contain such as Liquid (including cream) or Battery, please ensure you have the necessary documents such as Material Safety Data Sheet (MSDS).
We reserve the right not to process requisition for any product without any reason. We may, at our sole discretion, but without obligation, open and inspect any item in the shipment for any reason.
We reserve the right not to transship after the Customs rejects or returns the item or package.
23. Services
● Refer to Delivery & Service Fee (Pricing).
● The selected service add-on cannot be cancelled, and fees paid for the add-on will not be refunded under any circumstances.
● The add-on services with "Buy For Me" tag are not optional and will be automatically included if applicable, whereas other add-ons may be selected at your own accord.
● Any value-added services not listed on our website are not provided by default. If such services are required, they must be requested in advance. Additional charges may apply for these custom services, and availability is subject to confirmation.
If you have any questions, please contact WhatsApp +65 8770 0887 or email to hello@comnbuy.com.
24. Right of Inspection
Com&Buy reserves the right to open and inspect any package tendered to it for transportation.
25. Duty and Taxes
You need to pay if required. Shipping fee does not include duty & taxes.
If tax is not collected in advance, you will pay when the package is delivering to you.
To other countries, please check with customs.gov.(Destination) ℯℊ To Singapore customs.gov.sg
(CIF = Cost of Goods + Insurance + Freight)
Please note that in addition to taxes, if tax is required, a handling fee will also be charged.
For the availability of separate custom clearance, please contact us before submitting the order.
26. Bonus Points from Merchant
Bonus points, discounts, coupons and vouchers provided by the seller's store, etc. are not supported. To enjoy these bonuses, you will need to sign up for an account and use your account to make purchases with the seller. Please use Ship For Me service.
27. Domestic Shipping Fee
● Some sellers charge based on a fixed price, per piece, or by weight.
● The specific charges by the seller may only be communicated at the time of shipment or when the goods arrive at the warehouse.
● Domestic transportation costs vary depending on the circumstances.
● In China, payment for domestic shipping can be made upon delivery (到付/COD) to our warehouse, with a handling fee of 10% or a minimum of S$1.00 for each transaction amount.
● In Taiwan, Japan, and Korea, payment for domestic shipping can be made upon delivery to our warehouse, with a handling fee of S$5 per transaction.
● It is important to inform us in advance about the payment method to avoid any issues, as packages without prior notification may be rejected.
● Please ensure that your account balance has sufficient funds to cover the deduction of the domestic shipping fee. Any excess in the account balance can be used to offset the international shipping fee.
28. Withdrawal of account balance
An admin fee of min. S$1.00 to perform the transaction.
Send an email to hello@comnbuy.com with
◦ Your Account details (such as Account Holder Name & Account Number/PayNow)
◦ Your Username
Bank Transfer (PayNow, PayLah! S$1.00 admin fee)
HitPay (PayNow, GrabPay, ShopeePay, Cards min. S$1.00 admin fee)
• Can we know the reason for your withdrawal or any concerns that you may have?
~ ~ ~ ~ ~ ~ ~ ~
The information must be the same as submitted to Top Up Account Balance.
This process will take about 5-8 working days.
When you top up with HitPay, the maximum refund/withdrawal period is 30 days.
Any requests made after then will be denied.
Cash withdrawal is not allowed.
If you top up by HitPay, please take note it will refund back to your card/bank/account, up to 14 days depends on your bank/merchant.
The amount you received in your bank/card from withdrawal balance should be the amount after deducting service fees (eg. includes but limited to handling fees, transaction fees, Buy For Me service fees, other fees involved) and admin fees.
29. Operating Hours
Com&Buy Operating hours are Monday to Friday: 9:00am to 12:00pm, 2:00pm to 6:00pm (SGT). Saturday: 9.30am to 12:00pm (SGT). Sunday, Eve & Public Holiday(PH), Away Period: Closed.
We may, without prior notice and without any liability, restrict admission to Com&Buy and/or change the operating hours at our sole discretion.
comnbuy User Privacy Policy
Effective 20 November 2022
We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below. Data protection is a trust issue and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Collection of Personal Information
When you create an account or otherwise provide us with your personal information through the Site, the personal information we collect may include your:
Name
NRIC
Delivery Address
Photo
Email Address
Contact Number
Mobile Number
Date of Birth
Gender
You must only submit to us, our authorized agent or the Site, information which is accurate and not misleading and you must keep it up to date and inform us of changes. We reserve the right to request documentation to verify the information provided by you.
We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below. If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Use and Disclosure of Personal Information
The personal information we collect from you will be used, or shared with third parties (including related companies and third party service providers), for some or all of the following purposes:
To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Site.
To process orders and deliver the products you have purchased through the Site. We may pass your personal information on to a third party to deliver the product to you (for example to our courier or supplier).
When you register an account with us or otherwise provide us with your personal information through the Site, we will also use your personal information to send you marketing and/or promotional materials, products, and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this ...
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to this Privacy Policy
This Privacy Policy is effective as of today and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Withdrawal of Consent
You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below. Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on the Site. If you want to close your account, you can do so by e-mail to hello@comnbuy.com
Instructions
By using the comnbuy website and mobile apps, you are accepting our rules and policies regarding your personal information, and you expressly consent to our collection, processing, use, and storage of your personal information in accordance with this Privacy Policy. You acknowledge that you have read and understood this Privacy Policy. You will not be able to use the services if you do not agree with this Privacy Policy. You may withdraw your agreement to our use of your personal information in accordance with this Privacy Policy if you change your mind in the future.
Contact Us
If you have any questions about the Privacy Policy, please contact us.
User Data Deletion
If you would like to delete user data, please contact us.
Terms and Conditions
1. You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. comnbuy does not warrant or represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by or affiliated with comnbuy. Images are either the property of, or used with permission by, comnbuy. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
2. comnbuy uses reasonable efforts to include accurate and current information on the Site. However, comnbuy makes no warranties or representations as to the accuracy of the information. comnbuy assumes no liability or responsibility for any errors or omissions in the contents of this Site.
3. Furthermore, your use of and browsing in this Site is at your risk. Neither comnbuy nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. comnbuy also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
4. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by comnbuy or its affiliates for any purpose, including but not limited to the reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, comnbuy is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
5. comnbuy has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
6. This Site may contain links to other Web sites operated by third parties other than comnbuy. Such links are provided for your convenience only. comnbuy does not control such Web sites and is not responsible for their content. The fact that this Site contains links to other sites does not mean that comnbuy approves of, endorses or recommends those sites, nor does it imply any association with their operators. comnbuy disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third-party Web sites or the content therein directly or indirectly accessed through links in this Site.
7. comnbuy may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.
8. If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Site and using the Services.
9. We reserve the right to change our pricing, packages and any other charges without prior notice and or any liability at our discretion. We are not responsible for any fees charged by any other Internet site (not provided by us).
10. Where appropriate, we use available technology to protect the security of communications made through The Website. However, we are not responsible for the security, authenticity, integrity or confidentiality of any transactions and other communications made through The Website.
Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we do not warrant that The Website will be free of infection by computer viruses or other unauthorised software. You should take appropriate steps to protect your information, software, and equipment secure. This includes clearing your Internet browser cookies and cache before and after using any of the services on The Website. You should keep your passwords confidential. Please note that we will never ask you for your login password.
11. These terms and conditions and the contract (and all non-contractual obligations arising therefrom or related thereto) shall be governed by the laws of Singapore. We and you both agree to submit to the non-exclusive jurisdiction of the Singapore courts. All transactions, communications, and contacts between us should be conducted or conducted in English.
12. Your use of the Services and/or access to the Site is also subject to the Privacy Policy as set out at comnbuy.com We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time, with or without notice to you, and with without liability, such changes will become effective immediately. You should visit this page from time to time and review the then-current Terms as they are binding on you. Your continued use of the Services after the posting of any changes to the Terms of Use will signify your acceptance of those changes.
13. Online Purchases
● Purchases of any Products/Services/Voucher would be subject to the Terms & Conditions as set out at comnbuy.com. The product price payable shall be the listing price at the time the order was placed. Prices are listed in Singapore currency (SGD, S$), and payment can be made through various methods.
● The final top-up amount will be adjusted after deducting transaction fees, which will not be refunded.
● Buy For Me orders are shipped to Com&Buy's warehouse for export only.
● Order processing time is typically 1 business day, longer if order requirements are complex. Orders submitted outside business hours will be processed on the next business day. ● We have no control over the seller's inventory or processing speed. Please evaluate the seller's inventory level before placing an order with us.
● "Buy For Me" service only places the order based on the customer's request and any form of instructions to the seller.
● "Ship For Me" service only provides forwarding of the shipment.
● If you need value-added services, please select accordingly when submitting Delivery Order.
● The applicable buy for me service cannot be cancelled and the service fee for processing the order will not be refunded. (e.g. If product A (a xianyu item) is out of stock, the refund amount should be the cost of the product minus the service fee.)
● Payments that are required to be made in advance are irrevocable and we are not responsible if the seller went MIA.
Purchasing and Shipping Rules
Shipping Terms:
1. Shipping fee includes delivery to doorstep via lift but duties & taxes is not included.
2. Tax responsibility lies with the customer; usually, if required, you can pay the tax to delivery person.
3. The customer is solely responsible for any accidents, damage, or loss that occur during delivery; therefore, please ensure that your seller packages appropriately, or you may request additional reinforcement packaging services from us.
4. To minimise conflicts and misunderstandings, customers should verify items (such as weight and quantity) before signing the package; report any damage to delivery personnel and email hello@comnbuy.com immediately with photos and videos.
5. Com&Buy will attempt to recover losses from transportation company with sufficient information.
Responsibilities:
6. Com&Buy not responsible for seller-related issues (fraud, quality, incorrect shipment, etc.).
7. For seller issues, Com&Buy will assist in resolving disputes, but not responsible for losses or damages.
8. Customer must report wrong, missing, defective, or damaged goods to hello@comnbuy.com with video evidence and packaging description for possible claims.
9. Product inspection service recommended for quality-conscious customers; Com&Buy not responsible for dissatisfaction.
10. Logistics delays due to customs inspections or holidays not Com&Buy's responsibility.
11. Customer must search for package if signed but not received.
12. If there is visible damage to the outer packaging of the parcel, the Com&Buy will notify customer.
Ship For Me Service:
13. The "Ship For Me" service solely provides shipment forwarding.
14. For orders placed using this service, customers are responsible for direct communication with the seller.
Buy For Me Service:
15. Buy For Me service carries certain risks; may not arrive within scheduled time.
16. Com&Buy will try to recover from seller if goods arrive damaged.
17. Delivery leadtime exclude holidays, weather delays, and customs handling; no delay compensation provided.
18. Refunds only for out-of-stock items; no returns or replacements allowed.
19. Acceptance of freight service implies acceptance of the above terms.
20. Rejected or returned packages require full shipping payment for reshipping; no refund for previous shipping fees.
21. Sensitive goods should not be shipped via normal shipment; Com&Buy reserves the right to refuse transshipment after customs rejection or return.
General Reminder:
22. Consider the purchasing process before using the service.
23. Patience required after order submission.
24. If you have any questions, please contact us.
14. Delivery and Transit Time Standard
15. Cancellation Policy● Partial delivery/collection is not permitted. The minimum delivery lead time is 3 working days, and deliveries usually take place between 10:00 am and 10:00 pm.
● Please be aware that transit times may vary due to factors such as public holidays, weather conditions, traffic control, etc. Any advised delivery date or time is an estimate, and Com&Buy will not be held liable for any loss or damage resulting from delays.
● During peak periods like holidays or epidemic/pandemic situations, longer transit times and delays should be expected for all shipments.
● Working days exclude weekends, eve of public holidays, and public holidays. Please note that holidays in both the origin and destination countries may affect the shipment.
● Once your package has been delivered, please confirm its receipt in the system or inform us within 1 working day if you have not received it. This will allow us to allocate more time for checking undelivered packages.
● Changing the delivery address after the package has been prepared for shipping or has already been shipped may cause delays. Additional transportation and administrative fees may apply in certain cases. Not all shipments are eligible for address changes. If you need to change your delivery address, please contact us, and we will assist you to the best of our abilities.
16. Return Exchange & Refund PolicyCancellation requests for online orders placed with Com&Buy are not accepted. Once an order is confirmed and paid for, no refunds or changes are permitted. Please ensure your intention to purchase the item before proceeding with payment.
17. Insurance PolicyAll products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. Please note refunds will not be provided for any orders placed on or outside our website.
18. ClaimsInsurance is valid only when you apply select all packages to the delivery order.
What is covered?
● If the parcel is lost in transit, and you buy the parcel insurance when you submit the delivery order, we will give you corresponding compensation according to your insurance amount.
● If the parcel is returned to us because of a delivery error, we will resend it with no additional costs. However, if it is returned to us because of the refusal to comply with your country's Customs or rejection of parcel, you will be responsible for all additional costs.
Limits of Insurance
● Returned parcels for reasons involving your local customs will not be compensated. We have no jurisdiction over your country's customs.
● Returned parcels because you failed to pick up your parcels will not be compensated. You will be responsible for additional fees to have your parcel redelivered.
Exceptions
● Postal delays
● Taxes or tariffs imposed by Customs
● Detainment or confiscation of your goods by Customs
● The durability of your items, item packaging (shoe boxes, etc.), fragile items
● Any form of warranty, expiration dates, etc. of your items.
● Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible.
Circumstances Beyond COMNBUY's Control
Com&Buy is not liable for any loss or damage arising out of circumstances beyond control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to Com&Buy; any act or omission by a person not employed or contracted by COMNBUY - e.g. Shipper, Receiver, third party, customs authorities or other government officials; “Force Majeure” - e.g. earthquake, hurricane, vessel sink, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.
- For the non-insured parcel, the compensation amount is up to S$100.00
The compensated amount will be 2 times of shipping fee or goods declared value, whichever is lower.
- For an insured parcel, the compensation amount is up to S$1,000.00
The compensated amount will be 90% of the good's declared value.
If it's highly valuable goods, please contact us for buying increased value insurance. We strongly recommend you choose insurance for your parcel.
Note：If it's highly valuable goods, please contact us for buying insurance.
The insurance add-on cannot be cancelled once selected and fees paid will not be refunded at any circumstance. Please do check necessarily before confirming your order.
19. Disposal of Property● If the recipient accepts the shipment without noting any damage or loss on the delivery record by delivery person, it is considered delivered in good condition.
● Report of any claims must be made within 24 hours of delivery, with supporting evidence such as photos and remarks from the delivery person.
● Com&Buy requires the contents, original shipping cartons, and packing to be available for inspection in order to consider a claim.
● Com&Buy will not be responsible for any loss or damage if the recipient makes arrangements such as leaving the parcel unattended or with someone else. ● If a package is not received for more than 30 calendar days after the last updated status, a parcel investigation can be requested. If the package is still not found after 90 calendar days, it is considered lost and compensation may be provided. The compensation amount will be based on the declared value or receipt, whichever is lower, and cannot be appealed. Please refer to the insurance policy for details regarding insured parcels.
● Claims for incorrect packages received must be immediately notified to Com&Buy, and shipping to the correct address will be reimbursed.
20. Shipping● Upon receiving an acknowledgement or reply to any form of electronic communication, such as a text message or email, or proof of delivery from a courier company, you, as the consignee and agent, acknowledge being duly notified of the shipment's arrival.
● If the shipment remains unclaimed or delivery cannot be made after 72 hours, we reserve the right to take the following actions:
◦ Return, forward, or re-consign the shipment at the shipper's expense.
◦ Dispose of the shipment without further notice to the shipper and consignee, absolving us of any liability.
◦ The sale of the unclaimed shipment does not release the shipper or consignee from any liability or lien.
◦ Alternatively, we may store the items in our warehouse for a reasonable period, subject to the payment of a warehousing fee.
● The warehousing fee is SGD 0.25 per kg per chargeable weight per calendar day or a minimum of SGD 12.50 per calendar week, whichever is higher.
● The customer is responsible for paying the warehousing fee before the items are released.
● Any items remaining unclaimed in our warehouse after 3 days will be at the customer's risk.
● The standard processing time for shipments is 1 working day, unless otherwise specified.
● Once payment is received, the package will be prepared for shipping and typically dispatched on the next business day.
● It is recommended for frequent users to recharge their e-Wallet in advance to avoid any issues with last-minute order requests.
● Delivery Order with "Wait for Payment" status must be paid within 90 hours to avoid parcel disposal.
● Freight charges are calculated based on the actual weight or volumetric weight of the shipment, whichever is higher.
● The shipping fee includes delivery to the doorstep via lift. Additional fees may apply if the goods need to be carried by stairs, depending on manpower availability.
● Please consult with us regarding remote areas to confirm shipping options.
● Self-collection at our warehouse is strictly by appointment only. Please do not arrive without receiving confirmation from us.
● If the tracking record indicates that the shipment is "out for delivery," it is usually expected to be delivered on the same day. In case of unsuccessful delivery, a re-delivery attempt will typically be made on the next working day.
The goods come in different shapes and sizes, and each has its own packaging requirements.
Why package your goods?
As we all know, travelling by road, air or sea is not smooth sailing. All the small bumps and vibrations will hustle around your goods and may potentially cause damage.
But using the right packaging can minimise shipping damage.
The actual cost of damage is much higher than what you first thought of:
Time lost for arranging replacement
Replacement of goods
Time spent dealing with unsatisfied customers
Shipping cost
Disposal of damaged goods
Preventing goods against damage is important.
Types of packaging
From a cardboard box to wooden crates, there are many forms of packaging to suit your needs.
Carton - keeping loose items together to make your goods easier to handle.
Crate - Can be suitable for any type of goods. Sturdy load-bearing structures make loading easier and provide comprehensive protection.
Pallets - Packing your goods on pallets improves stability and makes it easier to handle.
Shrink Wrap - Protect the outer surface and stabilise the palletised goods. Prevent rubbing on the goods, reduces the risk of the goods being separated from the rest of the order.
Banding/Strapping - Prevent the goods from sliding off the pallet.
Labelling - Make sure your shipment conveys everything we need to know about your shipment. Delivery address and any handling instructions, such as fragile, top stow, this way up, etc.
Things to consider
There are many things you need to consider when packaging your goods.
Depot Environment – Depot will have trucks and forklifts at their sites. Shrinkwrap your goods, it will protect against diesel dust and smoke from these vehicles
Road Environment - Potholes, windy roads and crazy drivers are obstacles that our delivery drivers will face. Keep stability in mind when packing to ensure a safe journey
Labelling – Putting a shipping label on your goods will ensure that your goods are handled correctly and shipped to the correct place. Make sure the label is clearly
visible.
Square - Shipping cost depends on the volume of your goods as if it were square, that is measured by the longest point of all dimensions, so pack properly to avoid sticking parts and chance of damage can be reduced without additional costs.
Please consider having wooden crate add-on when checkout for Delivery Order.
Why package your goods?
As we all know, travelling by road, air or sea is not smooth sailing. All the small bumps and vibrations will hustle around your goods and may potentially cause damage.
But using the right packaging can minimise shipping damage.
The actual cost of damage is much higher than what you first thought of:
Time lost for arranging replacement
Replacement of goods
Time spent dealing with unsatisfied customers
Shipping cost
Disposal of damaged goods
Preventing goods against damage is important.
Types of packaging
From a cardboard box to wooden crates, there are many forms of packaging to suit your needs.
Carton - keeping loose items together to make your goods easier to handle.
Crate - Can be suitable for any type of goods. Sturdy load-bearing structures make loading easier and provide comprehensive protection.
Pallets - Packing your goods on pallets improves stability and makes it easier to handle.
Shrink Wrap - Protect the outer surface and stabilise the palletised goods. Prevent rubbing on the goods, reduces the risk of the goods being separated from the rest of the order.
Banding/Strapping - Prevent the goods from sliding off the pallet.
Labelling - Make sure your shipment conveys everything we need to know about your shipment. Delivery address and any handling instructions, such as fragile, top stow, this way up, etc.
Things to consider
There are many things you need to consider when packaging your goods.
Depot Environment – Depot will have trucks and forklifts at their sites. Shrinkwrap your goods, it will protect against diesel dust and smoke from these vehicles
Road Environment - Potholes, windy roads and crazy drivers are obstacles that our delivery drivers will face. Keep stability in mind when packing to ensure a safe journey
Labelling – Putting a shipping label on your goods will ensure that your goods are handled correctly and shipped to the correct place. Make sure the label is clearly
visible.
Square - Shipping cost depends on the volume of your goods as if it were square, that is measured by the longest point of all dimensions, so pack properly to avoid sticking parts and chance of damage can be reduced without additional costs.
Please consider having wooden crate add-on when checkout for Delivery Order.
21. Warehouse Process
22. Import and Export● For the Ship For Me service, you must provide accurate information, including the tracking number and package details, to Com&Buy before the package arrives at the warehouse.
● Packages that can be shipped together will be consolidated in the same warehouse.
● Failure to arrange shipment within 30 days after the free 30 days storage period will result in the disposal of the parcel, with a charge of S$1 per day per package.
● If you haven't submitted a shipment, the item will remain in the warehouse. However, if you want to ship your item as soon as it arrives, you can proceed to Step 3 and submit a delivery order.
● Orders will be shipped to the respective Com&Buy warehouse in the country of origin before being shipped to your preferred address or warehouse.
● Shipping charges are based on the final weight of the packaged shipment. If you believe you have been overcharged, providing photos of the package weight and measurements, along with noting the same on the delivery record, will allow for investigation and potential refund.
● Once you have submitted a shipment (Delivery Order), no changes are allowed, including splitting, merging, adding or removing items or packages, changing shipping methods, or addresses. Cancelling a shipment after processing/packaging will incur handling charges.
23. Services● It is the customer's responsibility to ensure that the product can be legally imported into the destination country. Customers are advised to check with the customs authority of the destination country for applicable regulations and requirements (e.g. customs.gov.sg for Singapore).
● Compliance with the International Air Transport Association (IATA) requirements is mandatory.
● Prohibited items are not accepted for delivery to our warehouse. Customers should not send prohibited items.
● Providing false or unclear item details poses the risk of confiscation and/or fines imposed by Customs and Relevant Authorities. The customer bears the responsibility for any such consequences resulting from false reporting or incorrect shipping method usage.
● Customers are required to provide accurate information and use the appropriate shipping method to avoid any potential losses. We will not be held liable for losses arising from inaccurate information or incorrect shipping method usage.
● Transportation of controlled items is possible, but any necessary licenses and documents must be provided by the customer at their own expense. Customers must furnish the required documents for customs clearance before submitting the shipment, as well as any additional documents requested by Customs and Relevant Authorities.
● We are not responsible for any detainment or confiscation of goods by Customs. Any fines incurred, as well as additional charges imposed by the company, will be borne by the customers.
To import Liquid please ensure proper and sufficient packaging, ie. wrap it with a sealed bag in case of leakage it will remain in the packaging. Improper packaging will be rejected. For any reason, we will not accept packages that are obviously damaged, either externally or internally. Any such delivery will be rejected.
● Normal goods (e.g. Fashion, Bags, Shoes, Furniture, Toys)
● Sensitive goods (e.g. Book, Bluetooth, Magnetic, Earphones, Discs/CD, PCB, Snacks, Pets Food, Built-in Battery Toys, Battery, Powerbank, Branded Goods, Gel, Mobile Phone, Laptop, Liquid, Cream, Candle, Tea Leaves, Health Supplements*)
● Prohibited (e.g. Drugs, Flammable, Lighter) for more details, please check with your customs.gov.
Items that you want to ship does not fall in the categories mentioned above, please check with us.
If the package has been rejected or returned by customs, you must pay the full shipping price again to reship. Shipping fees paid earlier will not be refunded. Please do not ship sensitive goods via normal shipment. If found, you will be charged a minimum S$5.00 handling fee per shipment.
To export from Singapore, please contact us.
If you need to export items that contain such as Liquid (including cream) or Battery, please ensure you have the necessary documents such as Material Safety Data Sheet (MSDS).
We reserve the right not to process requisition for any product without any reason. We may, at our sole discretion, but without obligation, open and inspect any item in the shipment for any reason.
We reserve the right not to transship after the Customs rejects or returns the item or package.
24. Right of Inspection● Refer to Delivery & Service Fee (Pricing).
● The selected service add-on cannot be cancelled, and fees paid for the add-on will not be refunded under any circumstances.
● The add-on services with "Buy For Me" tag are not optional and will be automatically included if applicable, whereas other add-ons may be selected at your own accord.
● Any value-added services not listed on our website are not provided by default. If such services are required, they must be requested in advance. Additional charges may apply for these custom services, and availability is subject to confirmation.
If you have any questions, please contact WhatsApp +65 8770 0887 or email to hello@comnbuy.com.
25. Duty and TaxesCom&Buy reserves the right to open and inspect any package tendered to it for transportation.
26. Bonus Points from MerchantYou need to pay if required. Shipping fee does not include duty & taxes.
If tax is not collected in advance, you will pay when the package is delivering to you. To other countries, please check with customs.gov.(Destination) ℯℊ To Singapore customs.gov.sg
(CIF = Cost of Goods + Insurance + Freight)
Please note that in addition to taxes, if tax is required, a handling fee will also be charged.
For the availability of separate custom clearance, please contact us before submitting the order.
27. Domestic Shipping FeeBonus points, discounts, coupons and vouchers provided by the seller's store, etc. are not supported. To enjoy these bonuses, you will need to sign up for an account and use your account to make purchases with the seller. Please use Ship For Me service.
28. Withdrawal of account balance● Some sellers charge based on a fixed price, per piece, or by weight.
● The specific charges by the seller may only be communicated at the time of shipment or when the goods arrive at the warehouse.
● Domestic transportation costs vary depending on the circumstances.
● In China, payment for domestic shipping can be made upon delivery (到付/COD) to our warehouse, with a handling fee of 10% or a minimum of S$1.00 for each transaction amount.
● In Taiwan, Japan, and Korea, payment for domestic shipping can be made upon delivery to our warehouse, with a handling fee of S$5 per transaction.
● It is important to inform us in advance about the payment method to avoid any issues, as packages without prior notification may be rejected.
● Please ensure that your account balance has sufficient funds to cover the deduction of the domestic shipping fee. Any excess in the account balance can be used to offset the international shipping fee.
29. Operating HoursAn admin fee of min. S$1.00 to perform the transaction.
Send an email to hello@comnbuy.com with
◦ Your Account details (such as Account Holder Name & Account Number/PayNow)
◦ Your Username
Bank Transfer (PayNow, PayLah! S$1.00 admin fee)
HitPay (PayNow, GrabPay, ShopeePay, Cards min. S$1.00 admin fee)
• Can we know the reason for your withdrawal or any concerns that you may have?
~ ~ ~ ~ ~ ~ ~ ~
The information must be the same as submitted to Top Up Account Balance.
This process will take about 5-8 working days.
When you top up with HitPay, the maximum refund/withdrawal period is 30 days.
Any requests made after then will be denied.
Cash withdrawal is not allowed.
If you top up by HitPay, please take note it will refund back to your card/bank/account, up to 14 days depends on your bank/merchant.
The amount you received in your bank/card from withdrawal balance should be the amount after deducting service fees (eg. includes but limited to handling fees, transaction fees, Buy For Me service fees, other fees involved) and admin fees.
Com&Buy Operating hours are Monday to Friday: 9:00am to 12:00pm, 2:00pm to 6:00pm (SGT). Saturday: 9.30am to 12:00pm (SGT). Sunday, Eve & Public Holiday(PH), Away Period: Closed.
We may, without prior notice and without any liability, restrict admission to Com&Buy and/or change the operating hours at our sole discretion.