4 Easy Steps to Ship to You
You Buy It, We Ship It
Log in to your account and get your free warehouse address.
Shop online and use your warehouse address for shipping.
Have your items delivered to our warehouse.
Declare your package details to Com&Buy before it arrives at the warehouse.
Method 1: Submit by Shopping Assistant Chrome extension
Method 2: Fill out the form
Method 3: For bulk orders, submit by Excel
Submit Delivery Order only when ready to combine and ship
Note: You can submit anytime once you’ve confirmed to ship — even before your parcel arrives. Submitting the DO finalises your shipment, so no further changes are allowed.
Product Order Status
On the way - Shipped to our warehouse. ETA: usually 3–12 working days. |
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Arrived - Your parcel has reached the warehouse; you'll be notified after processing. |
Once all packages arrive, you’ll receive a payment notice.
Complete payment on time to avoid delays.
After payment, we’ll ship based on your selected method.
Delivery Order Status
Pending - Delivery order submitted before all packages arrived at the warehouse. |
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View Order Details |
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Wait to Weight - Parcels are awaiting packing and weighing. |
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Wait for Payment - Pay for your shipment. notifications will be sent to you. |
Shipped - Shipment is in transit to you. Click on Order Tracking to view shipment's progress. |
Tips to Streamline Shipping & Payment
Auto Payment for International Freight
Save time by enabling auto payment. Make sure your account has enough balance to avoid disruptions.
Auto Submit Delivery Order
Set your default address to auto-submit delivery orders for added convenience.
How to Enable
Turn on these features in your Account Settings to simplify your process.
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