Service Fee

Buy For Me Fee

• S$1 / item ➜

  Taobao.com | 1688.com | Tmall.com

• S$10 / item ➜

  CN JP TW VN ID TH MY PH KR

• S$20 / item ➜

  US UK AU SG HK FR DE CA NZ NL ES IT

Order Placement ➜ We’ll buy the item after payment is made.

Seller Handling ➜ Delivery depends on the seller’s stock and speed.

Two Payments

• First Payment ➜ Product Cost + Seller Delivery Fee + Buy For Me Fee

• Second Payment ➜ Shipping Fee + Ship For Me Fee

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Note:

Same option, multiple quantities = one item

Terms & Conditions :

• Users are responsible for ensuring that there is stock available before placing an order. If you are unsure, please utilise our 'Ask the Seller' service for confirmation.

• If value added services are needed, it is necessary to inform in advance, and additional charges may apply for such requirements, subject to availability.

• Fees for buy-for-me and value-added services are non-refundable, even if an item becomes unavailable. Please check with us before placing your order.

• We shall not be accountable if the seller fails to ship or sends defective/missing products.

• Feel free to contact us for further information.

Calculate Weight

Freight charges are based on the higher value between the actual weight and volumetric weight, calculated from the final package dimensions.

Actual Weight is exactly what the product weighs including packaging ➜ shipment unit in kg

Volumetric weight takes into account the length (L), width (W) & height (H) in centimetre (cm) of the package that you are shipping ➜ shipment unit in kg or m3 aka cbm

example of a combined shipment

• Parcel A: 0.32kg + Parcel B: 0.18kg + Parcel C: 0.48kg ➜ Final weight of the packaged shipment is 1kg

• Com&Buy will charge you 1kg

examples of the calculation

• China to Singapore by Air : L x W x H in cm / 6,000 = kg

• China to United Kingdom by Air : L x W x H in cm / 5,000 = kg

• China to Singapore by Sea : L x W x H in cm / 1,000,000 = m3 aka cbm

Other (See more)

• Repackaging

• Pack into smaller box

• Additional Service

• Forklift, Wooden Crate Packaging, Manpower for delivery by the staircase, Basic Product Check

• Submit your request here

• Reinforcement Packaging

• Adding more packaging material to strengthen packaging

• Storage Period Extension

• After 30-day free storage period

• Photo Inspection or Quantity Checks

• Verifying the correct quantity & design

• Submit your request here

• Ask the Seller (negotiate price)

• Inquire with the seller for any questions.

• Submit your request here

• Timed Acquisition Service

• Placing orders within a specified time range.

• Submit your request here

• Bidding Service

• We place bids on your behalf to help you secure your desired items.

• Submit your request here

• Preorder Service

• If the seller's shipping time exceeds 7 working days.

• Order only if you're willing to wait patiently, and you'll need to monitor it yourself.

• Payment to Seller via Bank Transfer

• The transaction is irrevocable, no refunds will be made.

• Product Sourcing Service

• We find, verify, and ship products to you.

• Submit your request here

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Terms and Conditions:

• If value-added services are needed, it is necessary to inform in advance, and additional charges may apply for such requirements, subject to availability.

• Please note that services not mentioned on our website are not provided unless specifically requested.