Delivery & Service Fee

If you're not sure of the calculation (you can also refer to New User Guide > 4. How to calculate > 3. Weight Calculation), please contact us and provide the product details, weight & dimensions (Length, Width, Height) of your packages, and the shipping method (by Air or Sea), then we can quote you the shipping cost accordingly. Or, to get a fast quote, you can also use our Shipping Fee Calculator.

To find out more about what items are classified as sensitive, you can refer to our Terms & Conditions, under section 22. Import & Export, or feel free to contact us directly to provide your product details. Do not ship Sensitive/Special (eg. Liquid/Gel/Cream/Battery) items via Normal.

If you want to ship to other countries, please contact us.

The shipping fee includes delivery to the doorstep, via lift.

Deliver from to

Delivery Fee

China [Shenzhen] (Delivery) Normal Goods (Singapore)

Weight
1kg & AboveFirst 1kgS$12.00/1kg
Continue 1kgS$6.00/1kg
Round Up Unit1kg
Duration3-5 Working Days
DescriptionNormal Goods: Clothing, Bags, Shoes
Flight: Mon-Sat
Online Tracking: Yes
Deliver by AB, Legion
Single Parcel Limit: 120*80*80cm, Weight 40kg (Overlimit: Please enquire)
Actual or Volumetric weight, whichever is higher
Volumetric = Length*Width*Height in centimetres / 6000

Do not ship Sensitive/Special (eg, Liquid/Gel/Battery/Cream) items via Normal.

China [Shenzhen] (Delivery) Sensitive Goods (Singapore)

Weight
1kg & AboveFirst 1kgS$14.00/1kg
Continue 1kgS$8.00/1kg
Round Up Unit1kg
Duration4-6 Working Days
DescriptionSensitive Goods: Magnetic, Discs/CD, Built-in Battery, PCB
Flight: Mon-Sat
Online Tracking: Yes
Deliver by Legion
Single Parcel Limit: 120*80*80cm, Weight 40kg (Overlimit: Please enquire)
Actual or Volumetric weight, whichever is higher
Volumetric = Length*Width*Height in centimetres / 6000

China [Shenzhen] (Delivery) Special Goods (Singapore)

Weight
1kg & AboveFirst 1kgS$16.00/1kg
Continue 1kgS$10.00/1kg
Round Up Unit1kg
Duration4-6 Working Days
DescriptionSpecial Goods: Battery, Branded, Mobile Phone, Laptop, Liquid, Candles, Cream, Gel
Flight: Mon-Sat
Online Tracking: Yes
Deliver by Legion
Single Parcel Limit: 120*80*80cm, Weight 40kg (Overlimit: Please enquire)
Actual or Volumetric weight, whichever is higher
Volumetric = Length*Width*Height in centimetres / 6000

Mobile Phone, Laptop Additional S$5.00 per piece

Add-on Service Fee (optional)

(Product Inspection) Photo-Take Service*

1piece & AboveEvery 1pieceS$2.00/1piece
DescriptionPhoto-Taking: Check for item color/design
S$2 per 1 item per 1 image taken. Item ≠ Quantity
Usually, 2-3 images
2-5 working days

By selecting this add-on service, it means that you instruct ComNBuy to open the package and accept that we are not responsible for lost or damaged items.
We do not open the original product packaging If it’s sealed but the outer packaging, such as courier box.

There are packages where it may be difficult to return to its original state then we will not take it out of the delivery carton.
Please note that it is the seller responsibility to ensure sufficient and proper packaging.

Wooden Crate Packaging

S$1 & AboveEvery S$1S$10.00/S$1
DescriptionMinimum S$10 and it will add on to the weight. Recommended for fragile items.
Sturdy load-bearing structures make loading easier and provide comprehensive protection.
The wooden crate is tailor-made, so it can only be quoted after completion, and cannot be cancelled once requested.

Buy For Me - China

1pieces & AboveEvery 1piecesS$10.00/1pieces
DescriptionWeChat • yupoo • Weibo • QQ • VIP • Official Stores, etc

Buy For Me - Auction

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionAuction - One charge per bid. (S$5 per item/bid) If manual bidding is required, each bid is S$5 according to the submitted bid. Usually after setting the Yahoo! Auction Japan "Max Bid" amount, will be displayed automatically.
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Ship For Me - Special

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionSpecial Situation or Special Request

Please contact us in advance.
cash on delivery Order to our warehouse - Product Price + Domestic shipping fee - minimum S$5.00 per transaction

Only domestic shipping fee 10% or minimum S$1.00 each transaction of the domestic fee.

Others: Contact us (such as contact seller on your behalf for more details, etc)
starting from min. S$5 per request, depends on how complex the request is.

Buy For Me - Japan Korea Taiwan

1pieces & AboveEvery 1piecesS$5.00/1pieces
DescriptionThe service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Oversize / Overweight (Sea)

1piece & AboveEvery 1pieceS$45.00/1piece
DescriptionOversize / Overweight Per Parcel minimum S$45.00

Buy For Me - Taobao Tmall 1688

1pieces & AboveEvery 1piecesS$0.70/1pieces

HitPay Fee

S$1 & AboveEvery S$1S$0.01/S$1

(Quantity) Inventory check

1piece & AboveEvery 1pieceS$2.00/1piece
DescriptionInventory - Check for the item quantity
S$2 per item per package per 10 quantities
eg. per pair of shoe
For more than 10 quantities, please contact us.
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Oversize / Overweight (Air & Packet)

1piece & AboveEvery 1pieceS$65.00/1piece
DescriptionOversize / Overweight Per Parcel minimum S$65.00

Buy For Me - Special

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionOthers: Contact us in advance (such as buy from Physical stores, non-link order transfer payment (bank transfer), wechat order, contact seller for more details, custom-order, etc.), order at a specified time, urgent order process, etc
Subject to availability.
starting from min. S$5 per request, depends on how complex the request is.

e.g.
Custom-order that required us to contact the seller - eg. follow up draft 1, 2 ... considered as 1 request each follows up.
Engaging a dedicated service of purchasing items at your choice of timing (strictly by appointment only and subject to availability) - eg. weekday operating hours at $10 per hour

The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Buy For Me - Preorder

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionS$5 per item if item took more than 7 calendar days to ship from the order placed date.
Please know the seller’s delivery date, if it is not specified, please order only if you can wait.
The service fee will not be refunded under any circumstances, and cancellation is not allowed.

Additional Service

S$1 & AboveEvery S$1S$10.00/S$1
DescriptionValue Added Services: Forklift, Pallet, any other services.
Get quotation from us.
The cost of each service is different.

Insurance - Standard (Air)

No Fixed Fee
DescriptionFor an insured parcel, the compensation amount up to S$1,000.00
The compensated amount will be up to 90% of the good's declared value.
For above S$1,000 please contact us.
Shipment must be in Wooden Crate packaging.
Minimum insurance fee S$15.00 per shipment.
The insurance fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Chat with seller - Ask seller questions

1pieces & AboveEvery 1piecesS$1.00/1pieces
DescriptionWe can ask seller questions on your behalf, S$1.00 each.
Asking seller takes time & effort, as we need to follow up & then forward the reply to you, to & fro.
Including translation service.

Reinforcement Packaging

1kg & AboveEvery 1kgS$2.00/1kg
DescriptionReinforcement package to add additional material
Please contact us for the material availability before you request additional materials.
Such as Bubble wrap, Shrinkwrap, PP woven bag, etc.

Please note: materials will add weight.

Repackaging

Parcel Quantity
1pieces & AboveEvery 1piecesS$2.00/1pieces
Round Up Unit1pieces
DescriptionRemove the package packaging such as eg. Carton delivery boxes received from the seller.
You agree to remove the package packaging and ComNBuy is not responsible for lost or damaged items.

It is the sellers responsibility to ensure sufficient packaging is required. It is at your own risk if you choose to remove it.
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Buy For Me - Weidian Xianyu JD (New)

1pieces & AboveEvery 1piecesS$5.00/1pieces
DescriptionWebsites: xianyu or only support mobile app orders/payment, etc. S$5 per payment transaction
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Handling Fee (eg. Rectify Shipping Method)

1pieces & AboveEvery 1piecesS$5.00/1pieces
DescriptionPlease do not ship as Sensitive items as Normal.
If found, you will be fined at an amount starting from S$5.00.

Tax 7% - Singapore (GST) Air + Import Permit Service Fee

Total Product Price
S$0.01 & AboveTotal Product Price's 7% + S$60.00
Round Up UnitS$0.01
DescriptionOnly when applicable.
Air shipment CIF above S$400 GST 7%
+
Import Permit Document Service Fee S$50.00
Prepayment Handling Fee min. S$10.00

COD Tax (Air) Singapore + Import Permit Service Fee

1pieceS$50.00 + S$10.00
DescriptionOnly when applicable.
Air shipment above S$400 GST 7%

Import Permit Document Service Fee S$50.00
COD Handling Fee S$10.00

Insurance - Increased value (Air)

Total Product Price
S$0.01 & AboveTotal Product Price's 8% + S$15.00
Round Up UnitS$0.01
DescriptionFor an increased value insured parcel, the compensation amount above S$1,000.00
The compensated amount will be 90% of the good's declared value.

Sea freight shipment must be in Wooden Crate packaging.
The insurance fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Other Fee(s)

Storage Overdue

Total Storage Days
1 - 30 DaysFree of Charge
31day(s) & AboveEvery 1day(s) S$1.00/1day(s)
Round Up Unit1day(s)
DescriptionStorage Period: 30 days FREE
S$1.00 per package per day

China [Shenzhen] (Delivery) Sensitive Goods (Singapore)

Weight ≤ 45.0000 kg
Weight
1-45kgFirst 1kgS$8.00/1kg
Continue 1kgS$3.00/1kg
Round Up Unit1kg
Weight > 45.0000 kg
M3
1m3 & AboveFirst 1m3S$140.00/1m3
Continue 0.1m3S$14.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration12-15 Working Days
DescriptionSensitive Goods: Branded, Fridge, Built-in Battery, Magnetic, Snacks
Vessel (cut off): Tue, Wed & Fri
Online Tracking: Yes
Deliver by AB, Legion
Limits: Single Parcel 150*80*80cm, 40kg
If the goods are packed in wooden boxes, wooden frames, wooden pallets, etc., and the size of both sides exceeds 2 meters at the same time. (Overlimit: Please enquire)
Actual or Volume weight, whichever is higher
Volume = Length*Width*Height in centimetres / 1000000
CIF above S$0, you will be charged GST

China [Shenzhen] (Delivery) Special Goods (Singapore)

Weight ≤ 35.0000 kg
Weight
1-35kgFirst 1kgS$9.00/1kg
Continue 1kgS$4.00/1kg
Round Up Unit1kg
Weight > 35.0000 kg
M3
1m3 & AboveFirst 1m3S$150.00/1m3
Continue 0.1m3S$15.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration12-15 Working Days
DescriptionSpecial Goods: Battery, Liquid, Candles
Vessel (cut off): Tue, Wed & Fri
Online Tracking: Yes
Deliver by AB, Legion
Limits: Single Parcel 150*80*80cm, 40kg
If the goods are packed in wooden boxes, wooden frames, wooden pallets, etc., and the size of both sides exceeds 2 meters at the same time. (Overlimit: Please enquire)
Actual or Volume weight, whichever is higher
Volume = Length*Width*Height in centimetres / 1000000
CIF above S$0, you will be charged GST

China [Shenzhen] (Delivery) Normal Goods (Singapore)

Weight ≤ 65.0000 kg
Weight
1-65kgFirst 1kgS$7.00/1kg
Continue 1kgS$2.00/1kg
Round Up Unit1kg
Weight > 65.0000 kg
M3
1m3 & AboveFirst 1m3S$130.00/1m3
Continue 0.1m3S$13.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration10-15 Working Days
DescriptionNormal Goods: Clothes, Bags, Sofa, Furniture, Dining Table, Cabinet
Vessel (cut off): Tue, Wed & Fri
Online Tracking: Yes
Deliver by Best
Limits: Single Parcel 150*80*80cm, weight 40kg
If the goods are packed in wooden boxes, wooden frames, wooden pallets, etc., and the size of both sides exceeds 2 meters at the same time. (Overlimit: Please enquire)
Actual or Volume weight, whichever is higher
Volume = Length*Width*Height in centimetres / 1000000
CIF above S$0, you will be charged GST

Add-on Service Fee (optional)

(Product Inspection) Photo-Take Service*

1piece & AboveEvery 1pieceS$2.00/1piece
DescriptionPhoto-Taking: Check for item color/design
S$2 per 1 item per 1 image taken. Item ≠ Quantity
Usually, 2-3 images
2-5 working days

By selecting this add-on service, it means that you instruct ComNBuy to open the package and accept that we are not responsible for lost or damaged items.
We do not open the original product packaging If it’s sealed but the outer packaging, such as courier box.

There are packages where it may be difficult to return to its original state then we will not take it out of the delivery carton.
Please note that it is the seller responsibility to ensure sufficient and proper packaging.

Wooden Crate Packaging

S$1 & AboveEvery S$1S$10.00/S$1
DescriptionMinimum S$10 and it will add on to the weight. Recommended for fragile items.
Sturdy load-bearing structures make loading easier and provide comprehensive protection.
The wooden crate is tailor-made, so it can only be quoted after completion, and cannot be cancelled once requested.

Buy For Me - China

1pieces & AboveEvery 1piecesS$10.00/1pieces
DescriptionWeChat • yupoo • Weibo • QQ • VIP • Official Stores, etc

Buy For Me - Auction

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionAuction - One charge per bid. (S$5 per item/bid) If manual bidding is required, each bid is S$5 according to the submitted bid. Usually after setting the Yahoo! Auction Japan "Max Bid" amount, will be displayed automatically.
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Ship For Me - Special

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionSpecial Situation or Special Request

Please contact us in advance.
cash on delivery Order to our warehouse - Product Price + Domestic shipping fee - minimum S$5.00 per transaction

Only domestic shipping fee 10% or minimum S$1.00 each transaction of the domestic fee.

Others: Contact us (such as contact seller on your behalf for more details, etc)
starting from min. S$5 per request, depends on how complex the request is.

Buy For Me - Japan Korea Taiwan

1pieces & AboveEvery 1piecesS$5.00/1pieces
DescriptionThe service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Oversize / Overweight (Sea)

1piece & AboveEvery 1pieceS$45.00/1piece
DescriptionOversize / Overweight Per Parcel minimum S$45.00

Buy For Me - Taobao Tmall 1688

1pieces & AboveEvery 1piecesS$0.70/1pieces

HitPay Fee

S$1 & AboveEvery S$1S$0.01/S$1

(Quantity) Inventory check

1piece & AboveEvery 1pieceS$2.00/1piece
DescriptionInventory - Check for the item quantity
S$2 per item per package per 10 quantities
eg. per pair of shoe
For more than 10 quantities, please contact us.
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Buy For Me - Special

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionOthers: Contact us in advance (such as buy from Physical stores, non-link order transfer payment (bank transfer), wechat order, contact seller for more details, custom-order, etc.), order at a specified time, urgent order process, etc
Subject to availability.
starting from min. S$5 per request, depends on how complex the request is.

e.g.
Custom-order that required us to contact the seller - eg. follow up draft 1, 2 ... considered as 1 request each follows up.
Engaging a dedicated service of purchasing items at your choice of timing (strictly by appointment only and subject to availability) - eg. weekday operating hours at $10 per hour

The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Buy For Me - Preorder

1piece & AboveEvery 1pieceS$5.00/1piece
DescriptionS$5 per item if item took more than 7 calendar days to ship from the order placed date.
Please know the seller’s delivery date, if it is not specified, please order only if you can wait.
The service fee will not be refunded under any circumstances, and cancellation is not allowed.

Additional Service

S$1 & AboveEvery S$1S$10.00/S$1
DescriptionValue Added Services: Forklift, Pallet, any other services.
Get quotation from us.
The cost of each service is different.

Chat with seller - Ask seller questions

1pieces & AboveEvery 1piecesS$1.00/1pieces
DescriptionWe can ask seller questions on your behalf, S$1.00 each.
Asking seller takes time & effort, as we need to follow up & then forward the reply to you, to & fro.
Including translation service.

Reinforcement Packaging

1kg & AboveEvery 1kgS$2.00/1kg
DescriptionReinforcement package to add additional material
Please contact us for the material availability before you request additional materials.
Such as Bubble wrap, Shrinkwrap, PP woven bag, etc.

Please note: materials will add weight.

Repackaging

Parcel Quantity
1pieces & AboveEvery 1piecesS$2.00/1pieces
Round Up Unit1pieces
DescriptionRemove the package packaging such as eg. Carton delivery boxes received from the seller.
You agree to remove the package packaging and ComNBuy is not responsible for lost or damaged items.

It is the sellers responsibility to ensure sufficient packaging is required. It is at your own risk if you choose to remove it.
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Buy For Me - Weidian Xianyu JD (New)

1pieces & AboveEvery 1piecesS$5.00/1pieces
DescriptionWebsites: xianyu or only support mobile app orders/payment, etc. S$5 per payment transaction
The service fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Handling Fee (eg. Rectify Shipping Method)

1pieces & AboveEvery 1piecesS$5.00/1pieces
DescriptionPlease do not ship as Sensitive items as Normal.
If found, you will be fined at an amount starting from S$5.00.

Insurance - Standard (Sea)

No Fixed Fee
DescriptionFor an insured parcel, the compensation amount up to S$1,000.00
The compensated amount will be up to 90% of the good's declared value.
Above S$1,000 please contact us.
Shipment must be in Wooden Crate packaging.
Minimum insurance fee S$15.00 per shipment.
The insurance fee will not be refunded under any circumstances, and cannot be cancelled once requested.

Other Fee(s)

GST 7% - Singapore (Tax) Sea

Total Product Price
S$0.01 & AboveTotal Product Price's 7%
Round Up UnitS$0.01
DescriptionOnly when applicable.
Air shipment above S$400 & Sea shipment above S$0 GST 7%

Storage Overdue

Total Storage Days
1 - 30 DaysFree of Charge
31day(s) & AboveEvery 1day(s) S$1.00/1day(s)
Round Up Unit1day(s)
DescriptionStorage Period: 30 days FREE
S$1.00 per package per day