Delivery & Service Fee
If you're not sure of the calculation (you can also refer to New User Guide > 4. How to calculate > 3. Weight Calculation), please contact us and provide the product details, weight & dimensions (Length, Width, Height) of your packages, and the shipping method (by Air or Sea), then we can quote you the shipping cost accordingly. Or, to get a fast quote, you can also use our Shipping Fee Calculator.
To find out more about what items are classified as sensitive, you can refer to our Terms & Conditions, under section 22. Import & Export, or feel free to contact us directly to provide your product details. Do not ship Sensitive/Special (eg. Liquid/Gel/Cream/Battery) items via Normal.
If you want to ship to other countries, please contact us.
The shipping fee includes delivery to the doorstep, via lift.
Deliver from to
Delivery Fee
China [Shenzhen] (Delivery) Normal Goods (Singapore)
| Weight | ||
| 1kg & Above | First 1kg | S$12.00/1kg |
| Continue 1kg | S$6.00/1kg | |
| Round Up Unit | 1kg | |
| Duration | 3-5 Working Days | |
| Description | Normal Goods: Clothing, Bags, Shoes Flight: Mon-Sat Online Tracking: Yes Deliver by AB, Legion Single Parcel Limit: 120*80*80cm, Weight 40kg (Overlimit: Please enquire) Actual or Volumetric weight, whichever is higher Volumetric = Length*Width*Height in centimetres / 6000 Do not ship Sensitive/Special (eg, Liquid/Gel/Battery/Cream) items via Normal. | |
China [Shenzhen] (Delivery) Sensitive Goods (Singapore)
| Weight | ||
| 1kg & Above | First 1kg | S$14.00/1kg |
| Continue 1kg | S$8.00/1kg | |
| Round Up Unit | 1kg | |
| Duration | 4-6 Working Days | |
| Description | Sensitive Goods: Magnetic, Discs/CD, Built-in Battery, PCB Flight: Mon-Sat Online Tracking: Yes Deliver by Legion Single Parcel Limit: 120*80*80cm, Weight 40kg (Overlimit: Please enquire) Actual or Volumetric weight, whichever is higher Volumetric = Length*Width*Height in centimetres / 6000 | |
China [Shenzhen] (Delivery) Special Goods (Singapore)
| Weight | ||
| 1kg & Above | First 1kg | S$16.00/1kg |
| Continue 1kg | S$10.00/1kg | |
| Round Up Unit | 1kg | |
| Duration | 4-6 Working Days | |
| Description | Special Goods: Battery, Branded, Mobile Phone, Laptop, Liquid, Candles, Cream, Gel Flight: Mon-Sat Online Tracking: Yes Deliver by Legion Single Parcel Limit: 120*80*80cm, Weight 40kg (Overlimit: Please enquire) Actual or Volumetric weight, whichever is higher Volumetric = Length*Width*Height in centimetres / 6000 Mobile Phone, Laptop Additional S$5.00 per piece | |
Add-on Service Fee (optional)
(Product Inspection) Photo-Take Service*
| 1piece & Above | Every 1piece | S$2.00/1piece |
| Description | Photo-Taking: Check for item color/design S$2 per 1 item per 1 image taken. Item ≠ Quantity Usually, 2-3 images 2-5 working days By selecting this add-on service, it means that you instruct ComNBuy to open the package and accept that we are not responsible for lost or damaged items. We do not open the original product packaging If it’s sealed but the outer packaging, such as courier box. There are packages where it may be difficult to return to its original state then we will not take it out of the delivery carton. Please note that it is the seller responsibility to ensure sufficient and proper packaging. | |
Wooden Crate Packaging
| S$1 & Above | Every S$1 | S$10.00/S$1 |
| Description | Minimum S$10 and it will add on to the weight. Recommended for fragile items. Sturdy load-bearing structures make loading easier and provide comprehensive protection. The wooden crate is tailor-made, so it can only be quoted after completion, and cannot be cancelled once requested. | |
Buy For Me - China
| 1pieces & Above | Every 1pieces | S$10.00/1pieces |
| Description | WeChat • yupoo • Weibo • QQ • VIP • Official Stores, etc | |
Buy For Me - Auction
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | Auction - One charge per bid. (S$5 per item/bid) If manual bidding is required, each bid is S$5 according to the submitted bid. Usually after setting the Yahoo! Auction Japan "Max Bid" amount, will be displayed automatically. The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Ship For Me - Special
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | Special Situation or Special Request Please contact us in advance. cash on delivery Order to our warehouse - Product Price + Domestic shipping fee - minimum S$5.00 per transaction Only domestic shipping fee 10% or minimum S$1.00 each transaction of the domestic fee. Others: Contact us (such as contact seller on your behalf for more details, etc) starting from min. S$5 per request, depends on how complex the request is. | |
Buy For Me - Japan Korea Taiwan
| 1pieces & Above | Every 1pieces | S$5.00/1pieces |
| Description | The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Oversize / Overweight (Sea)
| 1piece & Above | Every 1piece | S$45.00/1piece |
| Description | Oversize / Overweight Per Parcel minimum S$45.00 | |
Buy For Me - Taobao Tmall 1688
| 1pieces & Above | Every 1pieces | S$0.70/1pieces |
HitPay Fee
| S$1 & Above | Every S$1 | S$0.01/S$1 |
(Quantity) Inventory check
| 1piece & Above | Every 1piece | S$2.00/1piece |
| Description | Inventory - Check for the item quantity S$2 per item per package per 10 quantities eg. per pair of shoe For more than 10 quantities, please contact us. The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Oversize / Overweight (Air & Packet)
| 1piece & Above | Every 1piece | S$65.00/1piece |
| Description | Oversize / Overweight Per Parcel minimum S$65.00 | |
Buy For Me - Special
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | Others: Contact us in advance (such as buy from Physical stores, non-link order transfer payment (bank transfer), wechat order, contact seller for more details, custom-order, etc.), order at a specified time, urgent order process, etc Subject to availability. starting from min. S$5 per request, depends on how complex the request is. e.g. Custom-order that required us to contact the seller - eg. follow up draft 1, 2 ... considered as 1 request each follows up. Engaging a dedicated service of purchasing items at your choice of timing (strictly by appointment only and subject to availability) - eg. weekday operating hours at $10 per hour The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Buy For Me - Preorder
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | S$5 per item if item took more than 7 calendar days to ship from the order placed date. Please know the seller’s delivery date, if it is not specified, please order only if you can wait. The service fee will not be refunded under any circumstances, and cancellation is not allowed. | |
Additional Service
| S$1 & Above | Every S$1 | S$10.00/S$1 |
| Description | Value Added Services: Forklift, Pallet, any other services. Get quotation from us. The cost of each service is different. | |
Insurance - Standard (Air)
| No Fixed Fee | ||
| Description | For an insured parcel, the compensation amount up to S$1,000.00 The compensated amount will be up to 90% of the good's declared value. For above S$1,000 please contact us. Shipment must be in Wooden Crate packaging. Minimum insurance fee S$15.00 per shipment. The insurance fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Chat with seller - Ask seller questions
| 1pieces & Above | Every 1pieces | S$1.00/1pieces |
| Description | We can ask seller questions on your behalf, S$1.00 each. Asking seller takes time & effort, as we need to follow up & then forward the reply to you, to & fro. Including translation service. | |
Reinforcement Packaging
| 1kg & Above | Every 1kg | S$2.00/1kg |
| Description | Reinforcement package to add additional material Please contact us for the material availability before you request additional materials. Such as Bubble wrap, Shrinkwrap, PP woven bag, etc. Please note: materials will add weight. | |
Repackaging
| Parcel Quantity | ||
| 1pieces & Above | Every 1pieces | S$2.00/1pieces |
| Round Up Unit | 1pieces | |
| Description | Remove the package packaging such as eg. Carton delivery boxes received from the seller. You agree to remove the package packaging and ComNBuy is not responsible for lost or damaged items. It is the sellers responsibility to ensure sufficient packaging is required. It is at your own risk if you choose to remove it. The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Buy For Me - Weidian Xianyu JD (New)
| 1pieces & Above | Every 1pieces | S$5.00/1pieces |
| Description | Websites: xianyu or only support mobile app orders/payment, etc. S$5 per payment transaction The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Handling Fee (eg. Rectify Shipping Method)
| 1pieces & Above | Every 1pieces | S$5.00/1pieces |
| Description | Please do not ship as Sensitive items as Normal. If found, you will be fined at an amount starting from S$5.00. | |
Tax 7% - Singapore (GST) Air + Import Permit Service Fee
| Total Product Price | ||
| S$0.01 & Above | Total Product Price's 7% + S$60.00 | |
| Round Up Unit | S$0.01 | |
| Description | Only when applicable. Air shipment CIF above S$400 GST 7% + Import Permit Document Service Fee S$50.00 Prepayment Handling Fee min. S$10.00 | |
COD Tax (Air) Singapore + Import Permit Service Fee
| 1piece | S$50.00 + S$10.00 | |
| Description | Only when applicable. Air shipment above S$400 GST 7% Import Permit Document Service Fee S$50.00 COD Handling Fee S$10.00 | |
Insurance - Increased value (Air)
| Total Product Price | ||
| S$0.01 & Above | Total Product Price's 8% + S$15.00 | |
| Round Up Unit | S$0.01 | |
| Description | For an increased value insured parcel, the compensation amount above S$1,000.00 The compensated amount will be 90% of the good's declared value. Sea freight shipment must be in Wooden Crate packaging. The insurance fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Other Fee(s)
Storage Overdue
| Total Storage Days | ||
| 1 - 30 Days | Free of Charge | |
| 31day(s) & Above | Every 1day(s) | S$1.00/1day(s) |
| Round Up Unit | 1day(s) | |
| Description | Storage Period: 30 days FREE S$1.00 per package per day | |
China [Shenzhen] (Delivery) Sensitive Goods (Singapore)
| Weight | ≤ 45.0000 kg | |
| Weight | ||
| 1-45kg | First 1kg | S$8.00/1kg |
| Continue 1kg | S$3.00/1kg | |
| Round Up Unit | 1kg | |
| Weight | > 45.0000 kg | |
| M3 | ||
| 1m3 & Above | First 1m3 | S$140.00/1m3 |
| Continue 0.1m3 | S$14.00/0.1m3 | |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 12-15 Working Days | |
| Description | Sensitive Goods: Branded, Fridge, Built-in Battery, Magnetic, Snacks Vessel (cut off): Tue, Wed & Fri Online Tracking: Yes Deliver by AB, Legion Limits: Single Parcel 150*80*80cm, 40kg If the goods are packed in wooden boxes, wooden frames, wooden pallets, etc., and the size of both sides exceeds 2 meters at the same time. (Overlimit: Please enquire) Actual or Volume weight, whichever is higher Volume = Length*Width*Height in centimetres / 1000000 CIF above S$0, you will be charged GST | |
China [Shenzhen] (Delivery) Special Goods (Singapore)
| Weight | ≤ 35.0000 kg | |
| Weight | ||
| 1-35kg | First 1kg | S$9.00/1kg |
| Continue 1kg | S$4.00/1kg | |
| Round Up Unit | 1kg | |
| Weight | > 35.0000 kg | |
| M3 | ||
| 1m3 & Above | First 1m3 | S$150.00/1m3 |
| Continue 0.1m3 | S$15.00/0.1m3 | |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 12-15 Working Days | |
| Description | Special Goods: Battery, Liquid, Candles Vessel (cut off): Tue, Wed & Fri Online Tracking: Yes Deliver by AB, Legion Limits: Single Parcel 150*80*80cm, 40kg If the goods are packed in wooden boxes, wooden frames, wooden pallets, etc., and the size of both sides exceeds 2 meters at the same time. (Overlimit: Please enquire) Actual or Volume weight, whichever is higher Volume = Length*Width*Height in centimetres / 1000000 CIF above S$0, you will be charged GST | |
China [Shenzhen] (Delivery) Normal Goods (Singapore)
| Weight | ≤ 65.0000 kg | |
| Weight | ||
| 1-65kg | First 1kg | S$7.00/1kg |
| Continue 1kg | S$2.00/1kg | |
| Round Up Unit | 1kg | |
| Weight | > 65.0000 kg | |
| M3 | ||
| 1m3 & Above | First 1m3 | S$130.00/1m3 |
| Continue 0.1m3 | S$13.00/0.1m3 | |
| Round Up Unit | 0.1m3 | |
| 0.1m3 can contain up to 50kg | ||
| Duration | 10-15 Working Days | |
| Description | Normal Goods: Clothes, Bags, Sofa, Furniture, Dining Table, Cabinet Vessel (cut off): Tue, Wed & Fri Online Tracking: Yes Deliver by Best Limits: Single Parcel 150*80*80cm, weight 40kg If the goods are packed in wooden boxes, wooden frames, wooden pallets, etc., and the size of both sides exceeds 2 meters at the same time. (Overlimit: Please enquire) Actual or Volume weight, whichever is higher Volume = Length*Width*Height in centimetres / 1000000 CIF above S$0, you will be charged GST | |
Add-on Service Fee (optional)
(Product Inspection) Photo-Take Service*
| 1piece & Above | Every 1piece | S$2.00/1piece |
| Description | Photo-Taking: Check for item color/design S$2 per 1 item per 1 image taken. Item ≠ Quantity Usually, 2-3 images 2-5 working days By selecting this add-on service, it means that you instruct ComNBuy to open the package and accept that we are not responsible for lost or damaged items. We do not open the original product packaging If it’s sealed but the outer packaging, such as courier box. There are packages where it may be difficult to return to its original state then we will not take it out of the delivery carton. Please note that it is the seller responsibility to ensure sufficient and proper packaging. | |
Wooden Crate Packaging
| S$1 & Above | Every S$1 | S$10.00/S$1 |
| Description | Minimum S$10 and it will add on to the weight. Recommended for fragile items. Sturdy load-bearing structures make loading easier and provide comprehensive protection. The wooden crate is tailor-made, so it can only be quoted after completion, and cannot be cancelled once requested. | |
Buy For Me - China
| 1pieces & Above | Every 1pieces | S$10.00/1pieces |
| Description | WeChat • yupoo • Weibo • QQ • VIP • Official Stores, etc | |
Buy For Me - Auction
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | Auction - One charge per bid. (S$5 per item/bid) If manual bidding is required, each bid is S$5 according to the submitted bid. Usually after setting the Yahoo! Auction Japan "Max Bid" amount, will be displayed automatically. The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Ship For Me - Special
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | Special Situation or Special Request Please contact us in advance. cash on delivery Order to our warehouse - Product Price + Domestic shipping fee - minimum S$5.00 per transaction Only domestic shipping fee 10% or minimum S$1.00 each transaction of the domestic fee. Others: Contact us (such as contact seller on your behalf for more details, etc) starting from min. S$5 per request, depends on how complex the request is. | |
Buy For Me - Japan Korea Taiwan
| 1pieces & Above | Every 1pieces | S$5.00/1pieces |
| Description | The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Oversize / Overweight (Sea)
| 1piece & Above | Every 1piece | S$45.00/1piece |
| Description | Oversize / Overweight Per Parcel minimum S$45.00 | |
Buy For Me - Taobao Tmall 1688
| 1pieces & Above | Every 1pieces | S$0.70/1pieces |
HitPay Fee
| S$1 & Above | Every S$1 | S$0.01/S$1 |
(Quantity) Inventory check
| 1piece & Above | Every 1piece | S$2.00/1piece |
| Description | Inventory - Check for the item quantity S$2 per item per package per 10 quantities eg. per pair of shoe For more than 10 quantities, please contact us. The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Buy For Me - Special
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | Others: Contact us in advance (such as buy from Physical stores, non-link order transfer payment (bank transfer), wechat order, contact seller for more details, custom-order, etc.), order at a specified time, urgent order process, etc Subject to availability. starting from min. S$5 per request, depends on how complex the request is. e.g. Custom-order that required us to contact the seller - eg. follow up draft 1, 2 ... considered as 1 request each follows up. Engaging a dedicated service of purchasing items at your choice of timing (strictly by appointment only and subject to availability) - eg. weekday operating hours at $10 per hour The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Buy For Me - Preorder
| 1piece & Above | Every 1piece | S$5.00/1piece |
| Description | S$5 per item if item took more than 7 calendar days to ship from the order placed date. Please know the seller’s delivery date, if it is not specified, please order only if you can wait. The service fee will not be refunded under any circumstances, and cancellation is not allowed. | |
Additional Service
| S$1 & Above | Every S$1 | S$10.00/S$1 |
| Description | Value Added Services: Forklift, Pallet, any other services. Get quotation from us. The cost of each service is different. | |
Chat with seller - Ask seller questions
| 1pieces & Above | Every 1pieces | S$1.00/1pieces |
| Description | We can ask seller questions on your behalf, S$1.00 each. Asking seller takes time & effort, as we need to follow up & then forward the reply to you, to & fro. Including translation service. | |
Reinforcement Packaging
| 1kg & Above | Every 1kg | S$2.00/1kg |
| Description | Reinforcement package to add additional material Please contact us for the material availability before you request additional materials. Such as Bubble wrap, Shrinkwrap, PP woven bag, etc. Please note: materials will add weight. | |
Repackaging
| Parcel Quantity | ||
| 1pieces & Above | Every 1pieces | S$2.00/1pieces |
| Round Up Unit | 1pieces | |
| Description | Remove the package packaging such as eg. Carton delivery boxes received from the seller. You agree to remove the package packaging and ComNBuy is not responsible for lost or damaged items. It is the sellers responsibility to ensure sufficient packaging is required. It is at your own risk if you choose to remove it. The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Buy For Me - Weidian Xianyu JD (New)
| 1pieces & Above | Every 1pieces | S$5.00/1pieces |
| Description | Websites: xianyu or only support mobile app orders/payment, etc. S$5 per payment transaction The service fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Handling Fee (eg. Rectify Shipping Method)
| 1pieces & Above | Every 1pieces | S$5.00/1pieces |
| Description | Please do not ship as Sensitive items as Normal. If found, you will be fined at an amount starting from S$5.00. | |
Insurance - Standard (Sea)
| No Fixed Fee | ||
| Description | For an insured parcel, the compensation amount up to S$1,000.00 The compensated amount will be up to 90% of the good's declared value. Above S$1,000 please contact us. Shipment must be in Wooden Crate packaging. Minimum insurance fee S$15.00 per shipment. The insurance fee will not be refunded under any circumstances, and cannot be cancelled once requested. | |
Other Fee(s)
GST 7% - Singapore (Tax) Sea
| Total Product Price | ||
| S$0.01 & Above | Total Product Price's 7% | |
| Round Up Unit | S$0.01 | |
| Description | Only when applicable. Air shipment above S$400 & Sea shipment above S$0 GST 7% | |
Storage Overdue
| Total Storage Days | ||
| 1 - 30 Days | Free of Charge | |
| 31day(s) & Above | Every 1day(s) | S$1.00/1day(s) |
| Round Up Unit | 1day(s) | |
| Description | Storage Period: 30 days FREE S$1.00 per package per day | |