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Important Update on Account Balances and Withdrawals
Dear valued customers of Com&Buy
We are excited to announce significant updates to our account balances, withdrawals, payment processes, and rewards programs. These changes are designed to enhance your shopping experience and streamline transactions.
Effective October 14, 2024, withdrawals of account balances will no longer be permitted. Please note that any top-ups made on or after August 24, 2024, are already not eligible for withdrawal. Additionally, any balances from top-ups made before August 24, 2024, will no longer be available for withdrawal after October 14, 2024. This update supports our efforts to introduce new features and simplify our processes.
Here’s what you need to know:
-
New Sign-Up Vouchers: We are pleased to introduce our new sign-up voucher program starting today! This offer is available to both new customers who sign up and existing customers who haven’t yet redeemed a sign-up bonus under the new system. It’s a great way to offset shipping fees and enhance your shopping experience.
Upcoming Cash Bonus Program: We’re thrilled to announce that a new cash bonus program is on the way! This initiative is part of our commitment to enhancing your shopping experience and offering even greater value. While we’re still finalising the details, we’ll keep you informed with updates on how you can take advantage of this exciting opportunity.
Streamlined Payments Coming Soon: We’re excited to introduce streamlined payment options to make your checkout process even smoother. While the exact rollout timing is still being finalised, we’ll keep you updated with more details as we approach the launch. Stay tuned for a more seamless transaction experience!
-
Online Payments: You will be able to checkout and pay simultaneously, eliminating the need for a separate confirmation step after payment verification. This reduces clicks and simplifies your purchase.
Offline Payments: For offline payments, you will still need to wait for manual verification before your checkout is complete. However, once verification is done, you will not need to log in again to finalise your payment, simplifying the process.
Regardless of the payment method, we will process your order accordingly and you will be notified once your items arrive at our warehouse.
Managing Account Balances: To ensure a smooth transaction process:
Pre-Purchase Contact: If you contact us before placing your order, we will assist with any balance concerns and ensure your order is processed smoothly.
Any remaining balance can be used towards your next purchase or applied to shipping fees for other successfully placed orders.
Withdrawal Policy: Due to system limitations and the introduction of our new cash bonus program, withdrawals of account balances will not be permitted. This change helps us manage and apply the new credit bonuses effectively.
-
Buy For Me Service:
✩ Contact us first: If you use our Buy For Me service, please contact us before placing your order. This will help us address any questions about fees and provide the necessary information before you finalise your purchase.
Pay in Advance: Enjoy tier discounts on the service fee when you pay in advance.
Exclusive Rewards for All Tiers: Click here to claim your vouchers As a token of our appreciation, we value every customer and are excited to offer rewards tailored to different tiers of engagement. Whether you're a dedicated supporter or a top spender, we're here to make your shopping experience exceptional!
Loyal customers: Enjoy special loyalty rewards as a thank you for your long-term support.
VIP customers: Continue to benefit from top-tier perks and exclusive savings as part of our VIP program.
Regular / New customers: Receive tailored discounts based on your tier, ensuring you enjoy valuable savings.
Our rewards program will be reviewed at the end of December to ensure it remains aligned with your needs and expectations. We appreciate your ongoing support and look forward to bringing you even more value.
Management of Affiliated Funds: Any affiliated funds in your account will be handled by our new policy. We will ensure that any conversions or adjustments are managed accurately and transparently.
If you have any questions or need further assistance, please reach out to our support team. We appreciate your understanding and cooperation as we make these updates.
Thank you for your continued support.
Dear valued customers of Com&Buy
We are excited to announce significant updates to our account balances, withdrawals, payment processes, and rewards programs. These changes are designed to enhance your shopping experience and streamline transactions.
Effective October 14, 2024, withdrawals of account balances will no longer be permitted. Please note that any top-ups made on or after August 24, 2024, are already not eligible for withdrawal. Additionally, any balances from top-ups made before August 24, 2024, will no longer be available for withdrawal after October 14, 2024. This update supports our efforts to introduce new features and simplify our processes.
Here’s what you need to know:
-
New Sign-Up Vouchers: We are pleased to introduce our new sign-up voucher program starting today! This offer is available to both new customers who sign up and existing customers who haven’t yet redeemed a sign-up bonus under the new system. It’s a great way to offset shipping fees and enhance your shopping experience.
Upcoming Cash Bonus Program: We’re thrilled to announce that a new cash bonus program is on the way! This initiative is part of our commitment to enhancing your shopping experience and offering even greater value. While we’re still finalising the details, we’ll keep you informed with updates on how you can take advantage of this exciting opportunity.
Streamlined Payments Coming Soon: We’re excited to introduce streamlined payment options to make your checkout process even smoother. While the exact rollout timing is still being finalised, we’ll keep you updated with more details as we approach the launch. Stay tuned for a more seamless transaction experience!
-
Online Payments: You will be able to checkout and pay simultaneously, eliminating the need for a separate confirmation step after payment verification. This reduces clicks and simplifies your purchase.
Offline Payments: For offline payments, you will still need to wait for manual verification before your checkout is complete. However, once verification is done, you will not need to log in again to finalise your payment, simplifying the process.
Managing Account Balances: To ensure a smooth transaction process:
Pre-Purchase Contact: If you contact us before placing your order, we will assist with any balance concerns and ensure your order is processed smoothly. Any remaining balance can be used towards your next purchase or applied to shipping fees for other successfully placed orders.
Withdrawal Policy: Due to system limitations and the introduction of our new cash bonus program, withdrawals of account balances will not be permitted. This change helps us manage and apply the new credit bonuses effectively.
-
Buy For Me Service:
✩ Contact us first: If you use our Buy For Me service, please contact us before placing your order. This will help us address any questions about fees and provide the necessary information before you finalise your purchase.
Pay in Advance: Enjoy tier discounts on the service fee when you pay in advance.
Exclusive Rewards for All Tiers: Click here to claim your vouchers As a token of our appreciation, we value every customer and are excited to offer rewards tailored to different tiers of engagement. Whether you're a dedicated supporter or a top spender, we're here to make your shopping experience exceptional!
Loyal customers: Enjoy special loyalty rewards as a thank you for your long-term support.
VIP customers: Continue to benefit from top-tier perks and exclusive savings as part of our VIP program.
Regular / New customers: Receive tailored discounts based on your tier, ensuring you enjoy valuable savings.
Management of Affiliated Funds: Any affiliated funds in your account will be handled by our new policy. We will ensure that any conversions or adjustments are managed accurately and transparently.
Regardless of the payment method, we will process your order accordingly and you will be notified once your items arrive at our warehouse.
Our rewards program will be reviewed at the end of December to ensure it remains aligned with your needs and expectations. We appreciate your ongoing support and look forward to bringing you even more value.
If you have any questions or need further assistance, please reach out to our support team. We appreciate your understanding and cooperation as we make these updates.
Thank you for your continued support.
