Package Update (Weight & Measurement)

Dear valued customers of Com&Buy,

If you need package weight & measurement as it arrives at the warehouse, please send to 2. Shenzhen Economy.


You must submit and declare information (e.g. tracking number, package description) to us before the package arrives at the warehouse.
The usual shipment processing time for this warehouse is within 2 working days.

Otherwise, you can send to 1. Shenzhen, usually processed within 1 working day.




If you want to ship your item as soon as after it arrives in the warehouse, you can proceed to Step 4. Submit delivery order.
You can submit the delivery order even if the status of the package is ‘In Process’ or ‘On the way’.
To submit it among all items to be shipped together (click here) including packages that have arrived.

Once you have submitted for shipment (Delivery Order), you are not allowed to make any changes to the shipment ie. No split, no merge, no adding, no removal of items or package, no changes of shipping method, etc.