Guide on how to buy from Japan (Rakuten, Mercari, Onitsuka)



Register an account with Com&Buy

Why do I have to sign up before using it?
  • You may track the status of your order on our platform, from purchase to arrival at the warehouse and delivery to you.
  • If you have any questions, you may easily reference the assigned Order ID.

Do I still require an account with the merchants such as Rakuten, Mercari, Onitsuka?
  • Creating an account with the merchant is not necessary.
    • Simply sign up with Com&Buy, submit your order, and leave the rest to us.


Identify and decide what you want to buy

  • Items include but are not limited to:    
    • Clothing, Shoes, Bags
    • Figurines, Toys, Dolls
    • CDs, DVDs, Albums
    • Cosmetics, Skin Care
    • Snacks, Beverages
    • Furniture, Kitchenware
    • Household, Toiletry
    • Stationery, Paper

  • Stores include but are not limited to:
    • Mercari
    • Rakuten
    • Onitsuka Tiger
    • Yahoo! Japan
    • Champion




What & Where you can buy (include but are not limited to):

  • Clothing, Shoes, Bags
  • Figurines, Toys, Dolls
  • CDs, DVDs, Albums
  • Cosmetics, Skin Care
  • Snacks, Beverages
  • Furniture, Kitchenware  
  • Household, Toiletry
  • Stationery, Paper
  • Mercari
  • Rakuten
  • Onitsuka Tiger
  • Yahoo! Japan
  • Champion





Submit Buy For Me order

How to submit?
  • Step 1. Click here for the form
  • Step 2. Fill in the form ➜ add to cart & checkout
    • Paste the Product link at Option Remark
    • Select 3. Japan warehouse

Step 1. Get the form in JPY or Paste at the search bar

Click here to get the form

or

Paste the product link at the search bar if from these merchants
  • Rakuten


Step 2. Fill in the form ➜ Add to cart & Checkout




How much is the Buy For Me service fee?
  • Buying from sites such as Rakuten, Mercari, Onitsuka, etc
    • S$10.00 per item
      • Each option is consider as one item, multiple quantity of one option is one item
    • FREE consolidation in the warehouse.

How long may I store items in the warehouse for consolidation?
  • 30 days free storage period

How can I check the progress of my Product Order after I checkout from the cart?
  • Click Here to check your order status
    • If you have already submitted the delivery order, please scroll down to find out how to check.

  • Status:
    • Pending ➜ Waiting for Com&Buy staff to process it
    • Purchased ➜ Order placed, awaiting shipment from the seller.
    • On the way ➜ Seller has shipped, waiting for the package to arrive at the warehouse.


Shipping the items to you

What happens once your items arrive at the warehouse?
  • If you're ready to finalise your order and ship to you, by combining the parcels, proceed to Submit Delivery Order        


What to do after submitting the Delivery Order?
  • Wait for all the items to arrive in the warehouse.
    • If you submitted the Delivery Order before the items arrived in the warehouse, click on then scroll down to view the Product Order status.
  • Once all items have arrived at the warehouse, the operator will process the Delivery Order and notify you.
  • Once the shipping fee is paid, and the delivery will be arranged accordingly.
  • Wait to receive the shipment.


Still unsure?
  • Contact us at +65 8770 0887


Where can Com&Buy deliver?

  • Worldwide