Terms & Conditions

1.1In these Terms, unless the context otherwise requires:

Unless the context otherwise requires, the following terms have the meanings set out below:

2.1 General

“Com&Buy” means COMNBUY PTE. LTD. and, where the context requires, includes its directors, officers, employees, agents, contractors, warehouse operators, logistics partners, subcontractors, authorised representatives, successors, and permitted assigns involved in providing the Services.

“Customer” means any individual, business, organisation, or other legal entity that accesses, registers for, or uses the Platform or any Services provided by Com&Buy.

“Platform” means the Com&Buy website, mobile applications, customer portal, systems, software, digital interfaces, and any other platform operated by Com&Buy.

“Goods” means any item, merchandise, product, parcel, package, document, digital item, or other property purchased, received, stored, handled, transported, shipped, forwarded, or otherwise processed through the Services.

2.2 Orders and Requests

“Customer Account” means a registered account created by a Customer to access and use the Services.

“Order” means any purchase request, shipment request, service request, booking, instruction, or transaction submitted by the Customer through the Platform.

2.3 Services

“Services” means all services provided by Com&Buy, including but not limited to Buy For Me Services, Ship For Me Services, Deliver For Me Services, Runner For Me Services, Ask Seller Services, warehouse services, consolidation services, repacking services, and any related logistics, procurement, coordination, or ancillary services.

“Buy For Me Services” means procurement services under which Com&Buy purchases or arranges the purchase of Goods on behalf of the Customer in accordance with the Customer's instructions.

“Ship For Me Services” means warehousing, receipt, storage, consolidation, handling, forwarding, shipment arrangement, and related logistics services for Goods supplied by the Customer or third-party sellers.

“Deliver For Me Services” means services where Goods purchased by or through Com&Buy are delivered directly from a third-party seller, merchant, or supplier to the Customer's nominated recipient or delivery address without first passing through a Com&Buy Warehouse, unless otherwise agreed.

“Runner For Me Services” means offline purchasing, collection, or procurement services performed by Com&Buy or its authorised representatives at physical locations on behalf of the Customer.

“Ask Seller Services” means communication assistance provided by Com&Buy with third-party sellers on behalf of the Customer.

“Add-On Services” means additional services that Customers may elect to purchase in connection with the Services, including Parcel Checks & Photos, protective packaging, repacking, consolidation, packing lists, priority processing, labelling, and any other optional services offered by Com&Buy from time to time.

2.4 Warehousing and Shipping

“Warehouse” means any warehouse, storage facility, receiving point, consolidation facility, or other premises operated or used by Com&Buy for receiving, storing, handling, consolidating, packing, or processing Goods.

“Parcel” means an individual physical parcel, carton, package, or other unit of Goods prepared, received, stored, handled, or transported through the Services.

“Shipment” means a shipment arrangement made through the Services, which may consist of one or more Parcels.

“Delivery” means the completion of delivery of a Shipment or Goods to the Customer, the Customer's nominated recipient, or any authorised third party.

“Unidentified Goods” means Goods that cannot reasonably be matched to a Customer Account or shipment declaration.

“Unclaimed Goods” means Goods that remain uncollected or unresolved after the applicable Storage Period.

2.5 Goods Classification

“Dangerous Goods” means Goods classified as dangerous, hazardous, or regulated under applicable laws, regulations, or carrier requirements.

“Restricted Goods” means Goods that may only be accepted, handled, stored, transported, imported, or exported subject to specific conditions, approvals, or requirements.

“Prohibited Goods” means any Goods that Com&Buy does not accept for purchase, storage, handling, transport, import, export, or any other Service due to applicable law, carrier requirements, regulatory restrictions, safety considerations, or Com&Buy's operational policies.

2.6 Payments

“Wallet” means the internal account maintained by Com&Buy for recording Customer credits, balances, payments, refunds, and other transactions under the Platform.

“Top-Up” means any payment made by the Customer to increase the available Wallet balance.

“Wallet Credit” means any credit recorded in a Customer's Wallet, including Withdrawable Credits and Non-Withdrawable Credits.

“Withdrawable Credits” means Wallet credits that Com&Buy expressly designates as eligible for withdrawal, subject to these Terms.

“Non-Withdrawable Credits” means Wallet credits that may only be used to purchase Services through the Platform and are not eligible for cash withdrawal.

“Fees” means all service fees, shipping charges, handling fees, storage fees, administrative fees, taxes, surcharges, and any other charges payable by the Customer in connection with the Services.

“Storage Period” means the period during which Goods may be stored at a Com&Buy Warehouse before additional storage fees, restrictions, or other operational measures may apply, as published on the Platform or otherwise communicated by Com&Buy.

“Parcel Protection” means the shipment protection programme offered by Com&Buy for eligible Shipments, under which the Customer may declare a covered value, subject to the applicable maximum coverage value, terms, conditions, exclusions, protection limits, and any eligibility or mandatory protection requirements published on the Platform.

2.7 Third Parties

“Third-Party Provider” means any person or entity other than Com&Buy involved in supplying Goods or providing payment, logistics, warehousing, customs, technology, insurance, or other services connected with the Services.

2.8 Force Majeure

“Force Majeure” means any event beyond the reasonable control of Com&Buy that prevents, delays, or materially affects the performance of the Services, including natural disasters, war, civil unrest, government action, carrier disruption, epidemics, cyber incidents, utility failures, or other similar events.

3.1 General Scope

3.1.1Com&Buy provides procurement, purchasing, communication facilitation, warehousing, forwarding, logistics coordination, delivery arrangement, and related support services (collectively, the "Services").

3.1.2Unless expressly stated otherwise, all Services are provided solely as an intermediary, facilitator, coordinator, or service provider acting on behalf of the Customer.

3.1.3Com&Buy is not the manufacturer, retailer, distributor, seller, carrier, customs broker, insurer, or owner of any Goods unless expressly stated otherwise in writing.

3.1.4The provision of the Services depends on independent Third-Party Providers, including sellers, marketplaces, logistics providers, payment providers, customs authorities, insurers, and other external parties. Com&Buy does not control their acts, omissions, decisions, systems, or performance.

3.1.5Each Service provided by Com&Buy is a separate and independent Service and may be subject to its own operational procedures, eligibility requirements, fees, processing times, limitations, and liability provisions.

3.1.6Where a Customer uses more than one Service in relation to the same Goods or transaction, each Service shall remain subject to its own scope, procedures, fees, limitations, and applicable terms. The use of multiple Services shall not be construed as creating a single integrated or end-to-end service unless Com&Buy expressly agrees otherwise in writing.

3.2 Agency Role

3.2.1For Buy For Me Services, Com&Buy purchases or arranges the purchase of Goods strictly in accordance with the Customer's instructions.

3.2.2For Ship For Me Services, the Customer independently purchases or arranges the Goods and instructs the relevant seller or supplier to deliver them to a Com&Buy Warehouse.

3.2.3For Deliver For Me Services, Goods are delivered directly from the third-party seller or supplier to the Customer's nominated recipient or delivery address without first passing through a Com&Buy Warehouse, unless otherwise agreed.

3.2.4For Runner For Me Services and Ask Seller Services, Com&Buy provides assistance strictly within the scope of the requested Service and does not assume responsibility for the acts or omissions of any third party.

3.3 Third-Party Goods

3.3.1Unless expressly stated otherwise, all Goods supplied through the Services are provided by independent third-party sellers or suppliers.

3.3.2Com&Buy does not manufacture, own, inspect, verify, authenticate, certify, endorse, or guarantee any Goods supplied by third parties.

3.3.3Com&Buy is not responsible for the quality, authenticity, legality, safety, availability, suitability, description, specifications, packaging, or performance of any Goods supplied by third parties.

3.3.4The Customer is solely responsible for selecting the Goods, seller, specifications, quantity, options, and any purchasing decisions made through the Platform.

4.1 Nature of Service

4.1.1Buy For Me Services enable the Customer to instruct Com&Buy to purchase or arrange the purchase of Goods from third-party sellers on the Customer's behalf.

4.1.2Com&Buy acts solely as a procurement and purchasing facilitator and does not act as the manufacturer, retailer, distributor, owner, or supplier of the Goods.

4.1.3All purchases are made based on and substantially in accordance with the links, product details, specifications, quantities, options, pricing, and other instructions submitted by the Customer.

4.1.4Unless expressly agreed otherwise in writing, Com&Buy is not responsible for selecting Goods, verifying compatibility, assessing suitability, or determining whether any Goods are fit for the Customer's intended purpose.

4.1.5Buy For Me Services may include standard purchases, pre-orders, scheduled purchases, priority purchases, bidding requests, redemption requests, digital procurement (where accepted), and other procurement services offered by Com&Buy from time to time.

4.1.6Unless expressly stated otherwise, amounts payable for Buy For Me Services do not include subsequent international shipping charges, duties, taxes, or other charges relating to the onward shipment of the Goods.

4.2 Customer Instructions

4.2.1The Customer shall provide the product links, seller details, specifications, quantities, options, and any other purchase instructions reasonably required by Com&Buy.

4.2.2Com&Buy shall process purchase requests based solely on the information and instructions provided by the Customer and is not responsible for identifying errors, omissions, inconsistencies, or missing information unless expressly agreed otherwise.

4.2.3Unless separately requested through an applicable Service, Com&Buy has no obligation to verify product listings, confirm stock availability, negotiate prices, authenticate Goods, clarify specifications, request additional photographs, or contact the seller before placing an Order.

4.2.4The selection of Goods, sellers, specifications, quantities, and product options remains solely the Customer's decision.

4.2.5Where the Customer requests any amendment after a purchase has been placed, Com&Buy may, at its sole discretion, assist on a best-effort basis, subject to the policies of the relevant third-party seller and any applicable fees.

4.3 Product Listings and Seller Information

4.3.1Product listings, descriptions, specifications, pricing, stock availability, promotional offers, images, and other product information are provided by the relevant third-party seller or platform. Com&Buy does not verify or guarantee the accuracy, completeness, authenticity, availability, or reliability of such information.

4.3.2Third-party sellers may amend, update, suspend, replace, discontinue, or remove product listings, pricing, stock availability, specifications, promotions, or other information at any time without prior notice. Com&Buy is not responsible for any such changes.

4.3.3Promotional offers, vouchers, discount codes, cashback programmes, loyalty benefits, and similar promotions remain subject to the terms, availability, eligibility requirements, and decisions of the relevant third-party seller or platform. Com&Buy does not guarantee their availability or successful application.

4.3.4Where any product information, pricing, availability, or seller conditions change before a purchase is successfully placed, Com&Buy may, at its sole discretion, request revised instructions from the Customer, place the Order on hold, or cancel the purchase request.

4.3.5Where one or more Goods in an Order become unavailable, the relevant third-party seller may nevertheless process, dispatch, or fulfil the remaining available Goods. Any request to cancel the remaining Goods or the entire seller order is subject to the relevant third-party seller's policies and whether cancellation remains possible at the time the request is processed.

4.4 Purchase Completion

4.4.1A purchase is deemed completed once Com&Buy has successfully placed the order with the relevant third-party seller in accordance with the Customer's instructions.

4.4.2Following completion of the purchase, the Customer may not cancel, modify, or withdraw the Order except to the extent permitted by the relevant third-party seller or otherwise agreed by Com&Buy.

4.4.3Any cancellation, amendment, refund, exchange, warranty claim, or other after-sales request shall remain subject to the policies, procedures, acceptance, and discretion of the relevant third-party seller.

4.4.4At the Customer's request, Com&Buy may assist in submitting after-sales requests to the relevant third-party seller on a best-effort basis. Such assistance does not guarantee acceptance, approval, reimbursement, replacement, or any particular outcome.

4.4.5Where a third-party seller approves an after-sales request, the Customer remains responsible for all applicable costs, charges, fees, taxes, shipping costs, and any other amounts imposed by the relevant seller, carrier, payment provider, or other Third-Party Provider, unless expressly agreed otherwise by Com&Buy.

4.4.6Where a third-party seller rejects, limits, or fails to approve any cancellation, refund, exchange, warranty claim, or other after-sales request, Com&Buy shall not be responsible for providing any refund, replacement, compensation, reimbursement, or credit, except where required by applicable law.

4.4.7Com&Buy shall not be responsible for incorrect, defective, damaged, incomplete, counterfeit or otherwise non-conforming Goods where the purchase was submitted substantially in accordance with the Customer’s confirmed instructions. If Com&Buy does not substantially follow those instructions, Com&Buy will provide a reasonable remedy for the affected item. This does not apply where the discrepancy results from unclear, incomplete or incorrect Customer instructions.

4.4.8A Buy For Me request may be cancelled or amended during any cancellation grace period displayed on the Platform. Once the applicable grace period expires, the request will be locked for processing and the Buy For Me Service Fee will become non-refundable.

4.5 Seller Communication and Support

4.5.1Unless expressly included as part of an applicable Service, Com&Buy has no obligation to communicate with third-party sellers before or after a purchase has been completed.

4.5.2Where Com&Buy provides seller communication or after-sales assistance, such assistance is provided on a best-effort basis only. Any complimentary assistance provided by Com&Buy is voluntary and does not create any ongoing obligation, entitlement, precedent, or waiver of Com&Buy's rights under these Terms.

4.5.3Unless otherwise agreed by Com&Buy, standard after-sales assistance generally includes one complimentary follow-up with the relevant third-party seller for each after-sales matter.

4.5.4Additional follow-up requests, ongoing seller communication, repeated enquiries, or other non-standard after-sales assistance may require the Customer to purchase an applicable Add-On Service or pay the applicable fees before Com&Buy continues the request.

4.5.5Any priority handling provided by Com&Buy relates solely to Com&Buy's internal processing and does not guarantee seller response times, stock availability, production schedules, dispatch timing, customs clearance, delivery timelines, or any other action by a third party.

4.6 Special Purchase Types

4.6.1Buy For Me Services may include special purchase requests such as pre-orders, scheduled purchases, priority purchases, redemption requests, bidding requests, digital procurement, limited-release purchases, and any other procurement services accepted by Com&Buy.

4.6.2Unless expressly stated otherwise, all special purchase requests are provided on a best-effort basis and remain subject to the availability, terms, conditions, and operational requirements imposed by the relevant third-party seller or platform.

4.6.3Com&Buy does not guarantee the successful completion of any Special Purchase Type, which remains subject to stock availability, seller acceptance, platform requirements, and other circumstances beyond Com&Buy's reasonable control.

4.6.4Where a Special Purchase Type requires additional operational work beyond the standard scope of Buy For Me Services, Com&Buy may require the Customer to purchase applicable Add-On Services before processing can continue.

4.6.5Where the Customer declines to proceed with any required additional Service or applicable fees, Com&Buy may suspend, cancel, or decline the purchase request without liability. Any applicable non-refundable fees or fees already incurred shall not be refunded and shall remain payable.

4.6.6Unless expressly accepted by Com&Buy, digital goods, digital codes, stored-value products, gift cards, account top-ups, virtual currencies, and similar products are not supported. Where accepted, such purchases are generally irreversible and non-refundable unless otherwise required by applicable law or agreed by the relevant third-party seller.

4.7 Add-On Services

4.7.1Where the Customer requests assistance beyond the standard scope of Buy For Me Services, Com&Buy may, at its sole discretion, accept the request subject to the applicable Add-On Services.

4.7.2Such assistance may include procurement support, seller coordination, purchase amendments, special fulfilment arrangements, or any other Add-On Services offered by Com&Buy from time to time.

4.7.3Com&Buy may decline any additional service request where it is operationally impractical, commercially unreasonable, unlawful, or otherwise unsuitable.

5.1 Nature of Service

5.1.1Ship For Me Services enable Customers to arrange for Goods purchased from third-party sellers or suppliers to be delivered to a Com&Buy Warehouse for receiving, storage, handling, consolidation, repacking, shipment arrangement, and other related logistics services.

5.1.2Com&Buy acts solely as a freight forwarding and logistics facilitator and does not act as the seller, manufacturer, carrier, postal operator, or transport provider.

5.1.3Ship For Me Services are limited to the operational services provided by Com&Buy while the Goods are within its custody or under its direct operational control.

5.1.4Ship For Me Services may include shipment arrangements and other shipping-related services offered by Com&Buy from time to time.

5.2 Shipment Declaration

5.2.1The Customer shall submit all required shipment declarations, tracking numbers, and any other information reasonably required by Com&Buy before the Goods arrive at a Com&Buy Warehouse or within any timeframe specified by Com&Buy.

5.2.2The Customer is responsible for ensuring that all shipment information provided is complete, accurate, and sufficient to identify and process the Goods.

5.2.3Where shipment information is incomplete, inaccurate, inconsistent, missing, or submitted late, Com&Buy may delay or suspend processing and may require payment of any applicable fees arising from additional operational work.

5.2.4Goods that cannot reasonably be identified or matched to a Customer Account may be treated as Unidentified Goods under these Terms.

5.3 Shipment Arrangement

5.3.1Where the Customer requests shipment of Goods received through Ship For Me Services, the shipment shall be arranged in accordance with the applicable Shipment Services provisions under these Terms and any requirements published on the Platform.

5.3.2Shipment arrangements shall commence only after Com&Buy has received all required instructions, declarations, information, and applicable payments.

6.1 Nature of Service

6.1.1Runner For Me Services enable Customers to request that Com&Buy or its authorised representatives purchase, collect, or obtain Goods from physical retail stores, events, collection points, or other offline locations on the Customer's behalf.

6.1.2Runner For Me Services are provided subject to operational availability, geographical coverage, retailer participation, stock availability, queue conditions, store operating hours, and other circumstances beyond Com&Buy's reasonable control.

6.1.3Unless expressly agreed otherwise, Com&Buy is not responsible for selecting Goods, verifying compatibility, assessing suitability, or determining whether any Goods are fit for the Customer's intended purpose.

6.1.4Runner For Me Services may include in-store purchases, collections, event purchases, appointment collections, limited-release purchases, and other offline procurement services offered by Com&Buy from time to time.

6.2 Purchase Instructions

6.2.1The Customer shall provide the product description, quantity, specifications, preferred retailer, collection details, appointment information, and any other purchase instructions reasonably required by Com&Buy.

6.2.2Com&Buy shall perform the requested Service based on the information provided by the Customer and is not responsible for identifying errors, omissions, or incomplete instructions.

6.2.3Where the requested Goods become unavailable, differ from the Customer's instructions, or cannot reasonably be obtained, Com&Buy may request revised instructions, suspend the request, or cancel the Service.

6.3 In-Person Purchases and Collections

6.3.1Runner For Me Services may require physical attendance at retail stores, collection points, events, exhibitions, or other locations designated by the relevant retailer or organiser.

6.3.2Com&Buy does not guarantee the successful completion of any in-person purchase or collection, which remains subject to stock availability, retailer requirements, event conditions, and other circumstances beyond Com&Buy's reasonable control.

6.3.3Where a Runner For Me request requires additional operational work beyond the standard scope of the Service, Com&Buy may require the Customer to purchase applicable Add-On Services before processing can continue.

6.3.4Com&Buy may decline any Runner For Me request that is unsafe, unlawful, operationally impractical, commercially unreasonable, or otherwise unsuitable.

7.1 Nature of Service

7.1.1Ask Seller Services enable Customers to request that Com&Buy communicate with a third-party seller or supplier on the Customer's behalf regarding specific enquiries before or after a purchase.

7.1.2Ask Seller Services are limited to communicating the Customer's enquiries and relaying the seller's responses, where available.

7.1.3Com&Buy does not guarantee that any third-party seller will respond, provide accurate information, resolve any issue, or take any requested action.

7.1.4Unless expressly agreed otherwise, Ask Seller Services do not include negotiation, dispute resolution, legal advice, technical verification, authentication, translation, or any other service beyond communicating enquiries.

7.2 Seller Enquiries

7.2.1The Customer shall provide the questions, instructions, and any supporting information reasonably required for the requested enquiry.

7.2.2Com&Buy may communicate with the relevant third-party seller using any communication method reasonably available.

7.2.3Com&Buy is not responsible for any response, non-response, delay, or other action or omission by the relevant third-party seller.

7.2.4Any information provided by a third-party seller is communicated for the Customer's convenience only. Com&Buy does not independently verify or guarantee the accuracy or completeness of such information.

7.3 Best-Effort Service

7.3.1Ask Seller Services are provided on a best-effort basis only.

7.3.2The completion of the Service occurs when Com&Buy has made reasonable efforts to submit the Customer's enquiry to the relevant third-party seller, regardless of whether a response is received.

7.3.3Where an Ask Seller request requires additional operational work beyond the standard scope of the Service, Com&Buy may require the Customer to purchase applicable Add-On Services before continuing the request.

8.1 Nature of Service

8.1.1Deliver For Me Services enable Customers to request that Goods purchased from third-party sellers or suppliers be delivered directly to the Customer's nominated recipient, address, freight forwarder, hotel, business, or other approved destination without first passing through a Com&Buy Warehouse, unless otherwise agreed.

8.1.2Deliver For Me Services are limited to arranging delivery in accordance with the Customer's instructions and the delivery options made available by the relevant third-party seller or logistics provider.

8.1.3Com&Buy does not act as the seller, manufacturer, carrier, postal operator, or transport provider and does not physically transport the Goods.

8.2 Delivery Instructions

8.2.1The Customer shall provide the delivery address, recipient details, contact information, and any other information reasonably required to arrange delivery.

8.2.2The Customer shall ensure that the nominated recipient is authorised and available to receive the Goods.

8.3 Delivery Arrangements

8.3.1Delivery arrangements remain subject to the operational requirements, availability, delivery methods, and terms of the relevant third-party seller or logistics provider.

8.3.2Goods may be dispatched in one or more parcels, shipments, or fulfilment stages as determined by the relevant third-party seller or logistics provider.

8.3.3Unless otherwise required by applicable law, Com&Buy is not responsible for any delay, loss, damage, customs action, delivery failure, or other event occurring after the Goods have been dispatched or delivered by the relevant third-party seller or logistics provider.

8.3.4Where proof of delivery or delivery confirmation indicates that the Goods have been delivered to the Customer's nominated recipient or delivery address, the Deliver For Me Service shall be deemed completed.

9.1 Receipt of Goods

9.1.1Goods delivered to a Com&Buy Warehouse may undergo receiving, identification, registration, inspection of the external condition, measurement, photography, sorting, and other operational processing before becoming available for further Services.

9.1.2Com&Buy may require reasonable time to receive, identify, register, inspect the external condition of, measure, photograph, sort, or otherwise process incoming Goods before updating the Customer's Account or making the Goods available for further Services.

9.1.3Delivery confirmation issued by a third-party seller or carrier does not, by itself, constitute confirmation that the Goods have been received, identified, registered, or processed by Com&Buy.

9.1.4Unless expressly included as part of an applicable Service or Add-On Service, receipt of Goods does not constitute verification of the quantity, authenticity, functionality, specifications, completeness, quality, or internal condition of the Goods.

9.1.5Com&Buy shall not be responsible for delays in receiving or processing Goods arising from operational requirements, high parcel volumes, warehouse closures, public holidays, force majeure events, or other circumstances beyond Com&Buy's reasonable control.

9.2 Unidentified Goods

9.2.1Goods may be treated as Unidentified Goods where Com&Buy is unable to reasonably identify or match the Goods to the relevant Customer Account due to missing, incomplete, inaccurate, inconsistent, or late shipment declarations, tracking information, identification details, or any other information reasonably required by Com&Buy.

9.2.2Com&Buy may, but is not obliged to, make reasonable efforts to identify or match Unidentified Goods to the relevant Customer Account.

9.2.3Until the Goods have been successfully identified and matched, Com&Buy may suspend receiving, registration, storage, shipment, or any other Services relating to the Goods.

9.2.4Where additional operational work is required to identify or match Unidentified Goods, Com&Buy may require the Customer to purchase applicable Add-On Services before further processing continues.

9.2.5Where Unidentified Goods remain unmatched for a prolonged period, Com&Buy may deal with the Goods in accordance with these Terms and any applicable law.

9.3 Storage

9.3.1Goods may be stored at a Com&Buy Warehouse for the applicable Storage Period published on the Platform.

9.3.2The Customer may request an extension of the applicable Storage Period before its expiry, subject to operational availability and the applicable fees.

9.3.3Any extension of the Storage Period granted by Com&Buy is discretionary and does not create any ongoing entitlement or precedent.

9.3.4Where the applicable Storage Period expires without shipment instructions, an approved extension, payment, or any other arrangement accepted by Com&Buy, the Goods may be treated as Unclaimed Goods.

9.3.5Where Com&Buy permits reinstatement of Goods before final disposal or other final handling, reinstatement remains subject to operational feasibility and payment of all applicable fees.

9.4 Parcel Checks & Photos

9.4.1Unless expressly included as part of an applicable Service or Add-On Service, Com&Buy has no obligation to perform Parcel Checks & Photos or otherwise examine any Goods received at a Com&Buy Warehouse.

9.4.2Where Parcel Checks & Photos are requested or included as part of an applicable Service or Add-On Service, Com&Buy shall perform the requested Parcel Checks & Photos in accordance with its standard operational procedures.

9.4.3Parcel Checks & Photos are limited to the scope of the applicable Service or Add-On Service selected by the Customer and do not constitute an inspection, authentication, certification, quality assessment, functionality test, or verification of the Goods.

9.4.4Any photographs, measurements, observations, or comments provided as part of the Parcel Checks & Photos are for the Customer's convenience only and shall not be relied upon as expert advice or confirmation of the Goods' condition, authenticity, quality, completeness, or fitness for purpose.

9.5 Packing and Consolidation

9.5.1Com&Buy may consolidate, separate, repack, reinforce, or otherwise prepare Goods for storage, shipment, rerouting, or any other applicable Service in accordance with its standard operational procedures or the Customer's selected Add-On Services.

9.5.2Unless expressly requested by the Customer or otherwise determined by Com&Buy to be reasonably necessary for operational, safety, or shipping purposes, Com&Buy is not obliged to consolidate, separate, repack, reinforce, or otherwise modify the original packaging of any Goods.

9.5.3The final packaging method, packing materials, carton size, protective packaging, consolidation method, and other operational handling remain at Com&Buy's reasonable discretion unless expressly agreed otherwise.

9.5.4Where additional packing, repacking, consolidation, protective packaging, or other warehouse handling is requested beyond the standard scope of the applicable Service, Com&Buy may require the Customer to purchase applicable Add-On Services before processing can continue.

9.5.5Com&Buy shall not be responsible for any increase in the actual or volumetric weight of a shipment resulting from packaging, repacking, protective packaging, or other handling reasonably required for operational or shipping purposes.

9.6 Release of Goods

9.6.1Goods shall only be released from a Com&Buy Warehouse following receipt of all required instructions, approvals, payments, and any other requirements reasonably specified by Com&Buy.

9.6.2Com&Buy may refuse or delay the release, shipment, rerouting, return, or transfer of Goods where any required information, payment, approval, documentation, or operational requirement remains outstanding, including any amount due and payable by the Customer in connection with the relevant Goods or Services.

9.6.3Goods may be released for shipment, rerouting, return, transfer, disposal, or any other purpose authorised by the Customer, required by applicable law, or otherwise permitted under these Terms.

9.6.4Once the Goods have been released from a Com&Buy Warehouse in accordance with the Customer's instructions or these Terms, Com&Buy's warehouse custody of the Goods shall be deemed completed.

9.6.5Unless expressly agreed otherwise by Com&Buy in writing, self-collection by the Customer and collection by any third party from a Com&Buy Warehouse are not available. Goods shall only be released through the Services or other release methods expressly approved by Com&Buy.

9.7 Rerouting Services

9.7.1Where requested by the Customer and accepted by Com&Buy, Goods may be rerouted from a Com&Buy Warehouse to another domestic address, freight forwarder, warehouse, business, hotel, collection point, or other destination approved by Com&Buy.

9.7.2Rerouting Services remain subject to operational feasibility, service availability, applicable laws, carrier requirements, and any other conditions reasonably imposed by Com&Buy or the relevant Third-Party Provider.

9.7.3The Customer shall provide the recipient details, delivery address, contact information, and any other information reasonably required to process the rerouting request.

9.7.4Once the Goods have been released for rerouting, the Rerouting Service shall be deemed completed upon delivery to the Customer's nominated recipient or destination, or in accordance with the applicable Third-Party Provider's delivery records.

9.7.5Com&Buy may decline any rerouting request that is operationally impractical, commercially unreasonable, unlawful, unsafe, or otherwise unsuitable.

9.8 Return Services

9.8.1Where requested by the Customer and accepted by Com&Buy, Goods may be returned from a Com&Buy Warehouse to the relevant seller, supplier, or other approved recipient.

9.8.2Return Services are subject to seller acceptance, operational feasibility, applicable return periods, carrier requirements, and any other conditions imposed by the relevant third-party seller or Third-Party Provider.

9.8.3The Customer remains responsible for all applicable return processing fees, handling fees, shipping charges, seller charges, and other costs associated with the return, unless otherwise expressly agreed by Com&Buy.

9.8.4Acceptance of a return request by Com&Buy does not guarantee that the relevant seller will accept the return or provide any refund, exchange, replacement, or other remedy.

9.9 Unclaimed Goods

9.9.1Goods may be treated as Unclaimed Goods where the Customer fails to provide shipment instructions, complete any required payment, collect the Goods (where collection is permitted), respond to Com&Buy, or otherwise take the action reasonably required by Com&Buy within the applicable Storage Period or any extension granted by Com&Buy.

9.9.2Before treating Goods as Unclaimed Goods, Com&Buy may, but is not obliged to, issue one or more reminders or notifications to the Customer.

9.9.3Where Goods become Unclaimed Goods, Com&Buy may suspend further Services until all outstanding requirements have been satisfied.

9.9.4Where Unclaimed Goods remain unresolved after the applicable Storage Period and any additional period determined by Com&Buy, Com&Buy may, subject to applicable law, return, dispose of, recycle, liquidate, donate, destroy, sell, or otherwise deal with the Goods in any commercially reasonable manner.

9.9.5Any costs, expenses, fees, liabilities, or losses incurred by Com&Buy in dealing with Unclaimed Goods may be recovered from the Customer to the extent permitted by applicable law.

9.9.6Unless otherwise required by applicable law, the Customer shall not be entitled to any compensation, reimbursement, or claim in respect of Goods dealt with by Com&Buy in accordance with this Section.

10.1 Shipment Arrangements

10.1.1Shipment Services commence once Goods have been released from a Com&Buy Warehouse for shipment in accordance with these Terms.

10.1.2Shipment arrangements remain subject to the selected shipping service, destination, applicable laws, carrier requirements, operational availability, and any other conditions reasonably determined by Com&Buy or the relevant Third-Party Provider.

10.1.3Com&Buy may select, change, or substitute the carrier, shipping route, shipping method, warehouse, transit point, or other operational arrangements where reasonably necessary to complete the shipment, unless the Customer has purchased a specific Service that expressly provides otherwise.

10.1.4Estimated delivery times, transit times, shipping schedules, and similar timeframes are estimates only and are not guaranteed unless expressly stated otherwise by Com&Buy.

10.1.5Com&Buy arranges Shipments using its standard operational procedures, which may vary depending on the selected shipping service, destination, carrier requirements, and operational considerations.

10.1.6If the Customer requests a shipment arrangement outside Com&Buy's standard operational procedures, Com&Buy may, at its sole discretion, accept or decline the request.

10.1.7Where Com&Buy accepts such a request, additional handling, transportation, administrative, or other applicable fees may apply. All applicable fees must be paid before the request is processed.

10.1.8Any approved special shipment arrangement remains subject to the operational requirements and decisions of the relevant Third-Party Provider. Com&Buy does not control, and is not responsible for, the carrier's collection, acceptance, routing, handling, processing, transit, delivery, or any subsequent operational decisions.

10.1.9Shipping charges may be calculated based on actual weight, volumetric weight, chargeable weight, parcel dimensions, destination, Goods classification, selected shipping service, carrier requirements, or other applicable factors. Any shipping estimate provided before final packing, measurement, weighing, or carrier assessment is indicative only and may differ from the final shipping charge.

10.1.10Where a Shipment has been prepared for dispatch, the Customer shall complete payment within any payment period displayed on the Platform or otherwise communicated by Com&Buy. Failure to do so may result in the Shipment being placed on hold, cancelled, unpacked, reprocessed, or otherwise dealt with in accordance with these Terms, and additional fees may apply.

10.1.11Any request to amend a Shipment after packing or preparation has commenced is subject to operational feasibility and Com&Buy's acceptance. Repacking, reprocessing, handling, or other applicable fees may apply.

10.2 Third-Party Carriers

10.2.1Shipment Services are performed by independent Third-Party Providers. Com&Buy acts as a shipment arranger unless expressly stated otherwise.

10.2.2Com&Buy does not own, operate, or control any Third-Party Provider and is not responsible for the acts, omissions, delays, service interruptions, operational decisions, or performance of any Third-Party Provider.

10.2.3Third-Party Providers may refuse, suspend, delay, reroute, return, abandon, destroy, or otherwise deal with Goods in accordance with their own operational requirements, applicable laws, or regulatory obligations. Com&Buy shall not be responsible for such decisions.

10.2.4Where reasonably necessary to complete a shipment, Com&Buy may communicate with the relevant Third-Party Provider or assist the Customer on a best-effort basis. Such assistance does not create any guarantee or acceptance of liability for the actions or decisions of the Third-Party Provider.

10.3 Customs, Security and Regulatory Clearance

10.3.1All shipments remain subject to customs, airport security, export controls, import controls, quarantine requirements, sanctions, and any other inspections, clearances, or regulatory requirements imposed by the relevant authorities.

10.3.2Com&Buy does not guarantee that any Goods will be accepted for export, import, customs clearance, airport security screening, or transportation by any Third-Party Provider or regulatory authority.

10.3.3Customs authorities, airport security, regulatory authorities, and Third-Party Providers may inspect, delay, hold, reject, seize, return, destroy, or otherwise deal with Goods in accordance with applicable laws or their operational requirements. Com&Buy shall not be responsible for such actions or decisions.

10.3.4Where additional documents, declarations, permits, licences, certificates, or information are required to complete a shipment, Com&Buy may request such information from the Customer before continuing the Shipment Services.

10.3.5Where a shipment cannot proceed due to customs requirements, regulatory restrictions, airport security screening, carrier requirements, prohibited or restricted Goods, incomplete documentation, or any other circumstance beyond Com&Buy's reasonable control, Com&Buy may suspend, cancel, return, or otherwise deal with the shipment in accordance with these Terms.

10.4 Transit and Delivery

10.4.1Once released for shipment, Goods may be transported, routed, transferred, consolidated, processed, or otherwise handled in any manner reasonably determined by Com&Buy or the relevant Third-Party Provider. The actual transportation route, transit points, carriers, warehouses, and handling methods may differ from the apparent origin-to-destination route and do not, by themselves, constitute a failure to perform the Shipment Services.

10.4.2Estimated transit times and delivery timeframes are estimates only and do not constitute a guarantee of delivery within any specified period unless expressly agreed otherwise by Com&Buy.

10.4.3Shipments may be consolidated, separated, rerouted, transferred, or otherwise handled by one or more Third-Party Providers during transit where reasonably required to complete the shipment.

10.4.4Delivery shall be deemed completed when the Goods have been delivered in accordance with the delivery records, tracking information, proof of delivery, or other records maintained by the relevant Third-Party Provider, including delivery to the nominated address, recipient, letterbox, reception, parcel locker, collection point, or other location permitted by the applicable delivery service.

10.4.5Release of the Goods for shipment ends Com&Buy’s warehouse custody but does not affect any rights or responsibilities expressly stated under the claims, Parcel Protection and liability provisions of these Terms.

10.5 Delays and Service Interruptions

10.5.1Shipment Services may be delayed, suspended, interrupted, or otherwise affected by operational requirements, carrier capacity, weather conditions, customs procedures, airport security, regulatory requirements, public holidays, industrial action, force majeure events, or other circumstances beyond Com&Buy's reasonable control.

10.5.2Com&Buy does not guarantee uninterrupted Shipment Services or delivery within any estimated timeframe unless expressly agreed otherwise in writing.

10.5.3Where a shipment is delayed, suspended, or interrupted, Com&Buy may, but is not obliged to, provide updates or reasonable assistance based on the information made available by the relevant Third-Party Provider.

10.5.4Delays or service interruptions shall not, by themselves, entitle the Customer to cancel the Shipment Services or claim compensation, reimbursement, or any other remedy except where required by applicable law or expressly agreed by Com&Buy.

10.6 Failed Delivery and Returns

10.6.1Where delivery cannot be completed, the relevant Third-Party Provider may return, hold, redirect, dispose of, abandon, destroy, or otherwise deal with the Goods in accordance with its operational requirements, applicable laws, or the Customer's instructions where permitted. Such action may be taken by the Third-Party Provider without prior notice to, or approval from, Com&Buy or the Customer, and an option to abandon, dispose of, or otherwise deal with the Goods may not always be available.

10.6.2Where Goods are returned to a Com&Buy Warehouse following a failed delivery, any further handling, storage, shipment, rerouting, or other Services shall remain subject to these Terms and any applicable Add-On Services.

10.6.3Any additional charges imposed by a Third-Party Provider arising from a failed delivery, return, redelivery, storage, customs action, or other related event shall remain the Customer's responsibility unless expressly agreed otherwise by Com&Buy.

10.6.4Com&Buy shall not be responsible where delivery cannot be completed due to the Customer's instructions, the recipient's actions or omission, customs or regulatory requirements, carrier operational requirements, or any other circumstance beyond Com&Buy's reasonable control.

10.7 Tracking Information

10.7.1Where available, Com&Buy may provide tracking information supplied by the relevant Third-Party Provider.

10.7.2Tracking information is provided by the relevant Third-Party Provider. Com&Buy does not guarantee the accuracy, completeness, availability, or timeliness of any tracking information.

10.7.3Tracking information may be delayed, unavailable, incomplete, or updated after the actual movement or delivery of the Goods. Such circumstances do not, by themselves, indicate that the Goods have been lost, delayed, or mishandled.

10.7.4Where tracking information is unavailable or incomplete, Com&Buy may, but is not obliged to, make reasonable enquiries with the relevant Third-Party Provider on a best-effort basis.

11.1 General

11.1.1All Services are subject to the applicable fees, charges, exchange rates, payment requirements, and other pricing published on the Platform at the time the relevant Service is requested, unless expressly agreed otherwise by Com&Buy.

11.1.2The Customer shall pay all applicable amounts before Com&Buy is required to commence or continue the relevant Service, unless Com&Buy expressly agrees otherwise.

11.1.3Com&Buy may revise its fees, charges, exchange rates, pricing structure, or payment requirements at any time. Any revision shall apply prospectively and shall not affect Services already confirmed or paid for, unless otherwise stated.

11.2 Wallet

11.2.1Where available, the Customer may maintain a Wallet to pay for applicable Services offered by Com&Buy.

11.2.2Wallet balances may only be used in accordance with these Terms and any requirements published on the Platform.

11.2.3Wallet balances do not constitute a bank deposit, stored-value facility, investment product, or interest-bearing account.

11.2.4Com&Buy may suspend, restrict, or refuse Wallet transactions where reasonably necessary to comply with applicable law, prevent fraud, protect the Platform, or enforce these Terms.

11.3 Dormant Accounts

11.3.1Com&Buy may classify a Customer's Wallet as dormant after the applicable period of inactivity published on the Platform.

11.3.2The applicable dormancy period, reminder period, settlement period (if any), and other Wallet requirements are published on the Platform, including the applicable Wallet Policy. Those published requirements form part of these Terms.

11.3.3Where a Wallet becomes dormant, Com&Buy may provide one or more reminders in accordance with the applicable Wallet Policy before taking any further action.

11.3.4Before the applicable settlement date, the Customer may continue to use eligible Wallet Credits for applicable Services or submit a withdrawal request for eligible Withdrawable Credits in accordance with these Terms.

11.3.5Following the applicable settlement date, any affected Wallet Credits may be settled, forfeited, cancelled, or otherwise dealt with in accordance with the applicable Wallet Policy, these Terms, and applicable law.

11.3.6Unless otherwise required by applicable law or expressly approved by Com&Buy, Wallet Credits that have been settled, forfeited, expired, or cancelled under this Section shall not be reinstated.

11.3.7The Customer is responsible for maintaining accurate and up-to-date contact information. Com&Buy shall not be responsible where any reminder or notice cannot be delivered due to inaccurate, outdated, inaccessible, or unattended contact details provided by the Customer.

11.4 Payments

11.4.1The Customer shall pay all applicable amounts using the payment methods made available by Com&Buy from time to time.

11.4.2Com&Buy may require full or partial payment before accepting, commencing, continuing, or completing any Service.

11.4.3A payment shall only be treated as received after it has been successfully authorised, settled, and confirmed by the relevant payment provider or financial institution.

11.4.4Com&Buy may suspend, refuse, or cancel any Service where payment is unsuccessful, reversed, cancelled, disputed, or otherwise not successfully received.

11.4.5The Customer remains responsible for ensuring that sufficient funds, payment authorisation, and accurate payment information are provided to complete the transaction.

11.4.6Certain payment methods may be subject to payment processing fees, transaction fees, international transaction fees, currency conversion fees, or other payment-related charges. Any applicable charges will be displayed on the Platform before the Customer confirms payment.

11.4.7Unless otherwise required by applicable law or expressly stated by Com&Buy, payment processing and other payment-related fees charged by Com&Buy are non-refundable once the relevant payment has been successfully processed, including where the underlying Order, Service, or transaction is subsequently cancelled or refunded.

11.4.8A payment made by bank transfer, electronic funds transfer, PayNow, digital wallet, or any other payment method does not give the Customer a right to cancel, reverse, or obtain a refund for an Order or Service where such cancellation or refund is not otherwise permitted under these Terms. Where Com&Buy has already incurred costs, purchased Goods, paid a third-party seller or provider, or commenced the relevant Service, the Customer remains responsible for the applicable amounts notwithstanding any subsequent payment dispute, reversal request, or request for cancellation.

11.5 Fees and Charges

11.5.1The Customer shall pay all applicable fees and charges published on the Platform or otherwise communicated by Com&Buy in connection with the requested Services.

11.5.2Fees may include Service Fees, Add-On Service Fees, shipping charges, storage charges, taxes, Third-Party Provider charges, and any other applicable charges relating to the Services.

11.5.3Unless otherwise stated, all fees and charges are payable in the currency specified by Com&Buy.

11.5.4Unless otherwise expressly stated by Com&Buy or required by applicable law, fees for any Service or Add-On Service that has commenced or has been performed are non-refundable.

11.5.5Where additional operational work, exceptional handling, changes requested by the Customer, Third-Party Provider charges, or other unforeseen circumstances result in additional costs, Com&Buy may require payment of the applicable additional fees before continuing the relevant Service.

11.5.6To the extent permitted by applicable law, Com&Buy may deduct or set off any amount due and payable by the Customer to Com&Buy against any eligible Wallet balance, refund, credit, compensation, or other amount otherwise payable by Com&Buy to the Customer. Com&Buy may provide reasonable details of any such deduction or set-off upon request.

11.5.7Where any fee, charge, rate, calculation, or amount has been incorrectly stated or charged due to a calculation, system, configuration, data-entry, or other error, Com&Buy may correct the error and adjust the applicable amount. Any resulting underpayment shall remain payable by the Customer.

11.6 Taxes

11.6.1Unless expressly stated otherwise, all fees and charges published by Com&Buy are exclusive of any applicable taxes, duties, levies, or government charges.

11.6.2The Customer remains responsible for all applicable taxes, customs duties, import charges, export charges, government fees, and any other statutory charges arising in connection with the requested Services or Goods.

11.6.3Where Com&Buy is required by applicable law to collect or remit any taxes or government charges, the Customer shall pay such amounts upon request.

11.6.4Where any tax, duty, customs charge, government fee, or related charge arising in connection with the Customer's Goods or Shipment is subsequently charged to or recovered from Com&Buy, the Customer shall reimburse Com&Buy for the applicable amount.

11.7 Currency Conversion

11.7.1Where currency conversion is required, Com&Buy shall determine the applicable exchange rate in accordance with its prevailing pricing methodology.

11.7.2Exchange rates published or quoted by Com&Buy may differ from rates published by banks, payment providers, financial institutions, or other sources.

11.7.3Unless otherwise stated, the applicable exchange rate is determined at the time specified by Com&Buy and shall apply to the relevant transaction.

11.7.4The Customer acknowledges that exchange rates may fluctuate and that currency movements occurring before or after payment shall not, by themselves, entitle the Customer to any refund, credit, adjustment, or compensation.

11.8 Withdrawal Processing Fee

11.8.1Where a withdrawal cannot reasonably be returned to the original payment method and requires manual processing, Com&Buy may charge the applicable Withdrawal Processing Fee published on the Platform.

11.8.2The Customer shall also bear any applicable bank charges, payment provider charges, currency conversion costs, transfer fees, or other third-party charges incurred in processing the withdrawal.

12.1 General

12.1.1Any refund, Wallet Credit, or withdrawal shall be processed in accordance with these Terms, the applicable Service, and any requirements published on the Platform.

12.1.2Com&Buy may require reasonable verification, supporting documents, or additional information before processing any refund, Wallet Credit, or withdrawal request.

12.1.3Refunds, Wallet Credits, and withdrawals shall only be processed where permitted under these Terms, applicable law, or otherwise expressly approved by Com&Buy.

12.2 Refunds

12.2.1Refunds are only available where expressly provided under these Terms, required by applicable law, or otherwise approved by Com&Buy.

12.2.2Where a refund is approved, Com&Buy may determine the appropriate refund method, including refunding the original payment method, issuing a Wallet Credit, or any other method permitted by applicable law.

12.2.3Refund processing times may vary depending on the relevant payment provider, financial institution, or other Third-Party Provider. Com&Buy shall not be responsible for delays occurring after the refund has been processed.

12.2.4Any approved refund shall exclude any non-refundable payment processing or payment-related fees, unless otherwise required by applicable law or expressly stated by Com&Buy.

12.3 Wallet Credits

12.3.1Where applicable, a refund or other amount may be credited to the Customer's Wallet in accordance with the applicable Service, payment method, refund arrangement, or requirements published on the Platform.

12.3.2Wallet Credits may be designated as withdrawable or non-withdrawable in accordance with these Terms, the applicable Service, or the reason for which the Wallet Credit was issued.

12.3.3Unless expressly stated otherwise by Com&Buy, Wallet Credits are non-transferable, have no cash value except where designated as withdrawable, and may only be used in accordance with these Terms.

12.3.4Com&Buy may reverse, adjust, suspend, or cancel any Wallet Credit issued in error, obtained through fraud, abuse, chargeback, system error, or any other circumstance where the Wallet Credit should not reasonably have been issued.

12.4 Withdrawals

12.4.1Only Wallet Credits designated by Com&Buy as withdrawable may be withdrawn.

12.4.2Withdrawal requests remain subject to Com&Buy's verification procedures, applicable laws, fraud prevention measures, payment provider requirements, and any other operational requirements reasonably imposed by Com&Buy.

12.4.3Com&Buy may refuse, suspend, delay, or cancel any withdrawal request where reasonably necessary to prevent fraud, comply with applicable law, resolve disputes, recover outstanding amounts, or enforce these Terms.

12.4.4Submission of a withdrawal request does not suspend or extend any applicable dormancy or expiry period unless Com&Buy expressly confirms otherwise.

12.4.5Approved withdrawals will, where reasonably available, be returned to the original payment method. Where return to the original payment method is unavailable, Com&Buy may process the withdrawal by bank transfer or another available payment method. Where no suitable withdrawal method is available, Com&Buy may be unable to process the withdrawal.

12.4.6Any applicable Withdrawal Processing Fee and any bank charges, payment provider charges, currency conversion costs, transfer fees, or other Third-Party Provider charges may be deducted from the withdrawal amount or charged separately, where applicable.

12.5 Chargebacks and Payment Disputes

12.5.1Where the Customer initiates a chargeback, payment dispute, payment reversal, or similar claim, Com&Buy may suspend or refuse any Services until the matter has been resolved.

12.5.2Com&Buy may recover any amounts successfully charged back, reversed, or otherwise not received, together with any applicable fees, costs, or charges arising from the chargeback or payment dispute.

12.5.3A Chargeback Handling Fee may apply to each chargeback, payment dispute, payment reversal, or similar claim initiated by the Customer. The Customer shall also be responsible for any applicable fees charged by the payment provider, card network, bank, or other financial institution in connection with the dispute. Such fees may vary depending on the provider, payment method, dispute type, and outcome.

12.5.4Com&Buy may suspend the Customer's Account, Wallet, or access to the Services where reasonably necessary to investigate or resolve a payment dispute or recover any outstanding amounts.

12.5.5The Customer shall cooperate with any reasonable request for information or documentation relating to a payment dispute, chargeback, or fraud investigation.

13.1 General

13.1.1The Customer shall ensure that all Goods submitted for any Service comply with these Terms, applicable laws, carrier requirements, customs requirements, and any other regulatory requirements.

13.1.2Com&Buy may refuse to accept, process, store, purchase, transport, or otherwise provide any Service relating to Goods that are prohibited, restricted, unlawful, unsafe, or otherwise unsuitable.

13.1.3The classification of any Goods as prohibited, restricted, or dangerous may vary depending on the country, carrier, destination, transport method, or applicable law.

13.1.4Examples of Prohibited Goods, Restricted Goods, Dangerous Goods, and any other goods classifications published on the Platform are provided for illustrative purposes only, do not constitute an exhaustive list, and may be amended, updated, or revised by Com&Buy from time to time.

13.2 Prohibited Goods

13.2.1Prohibited Goods include any Goods that Com&Buy, the relevant Third-Party Provider, or any applicable law prohibits from being purchased, stored, handled, transported, imported, exported, or otherwise dealt with.

13.3 Restricted Goods

13.3.1Certain Goods may be accepted only subject to applicable laws, carrier requirements, destination restrictions, transport methods, operational requirements, or any other conditions determined by Com&Buy or the relevant Third-Party Provider.

13.3.2The Customer shall obtain and provide any declarations, safety data sheets (SDS/MSDS), permits, licences, certificates, test reports, approvals, supporting documents, or other information reasonably required by Com&Buy, a Third-Party Provider, customs authority, regulatory authority, or other relevant authority before Restricted Goods may be accepted, processed, shipped, exported, imported, or otherwise handled.

13.3.3The purchase, receipt, storage, processing, or acceptance of Goods by Com&Buy does not constitute confirmation or a guarantee that the Goods are eligible for subsequent shipment, transportation, export, import, customs clearance, security screening, or acceptance by any Third-Party Provider or regulatory authority.

13.4 Dangerous Goods

13.4.1Unless expressly accepted by Com&Buy, Dangerous Goods are not supported.

13.4.2Where Com&Buy agrees to consider any Dangerous Goods, acceptance remains subject to applicable laws, carrier requirements, regulatory approvals, operational feasibility, and any other conditions determined by Com&Buy.

13.4.3The Customer shall accurately declare the nature of any Dangerous Goods and provide any information or documentation reasonably required by Com&Buy before any Service is performed.

13.4.4Com&Buy may refuse, suspend, cancel, isolate, return, or otherwise deal with any Dangerous Goods where reasonably necessary for safety, legal compliance, or operational reasons.

13.5 Customer Declarations

13.5.1The Customer shall accurately declare the nature, description, quantity, value, and any other information reasonably required in relation to the Goods.

13.5.2The Customer shall ensure that all declarations, documents, permits, licences, certificates, and other information provided to Com&Buy are complete, accurate, and up to date.

13.5.3Com&Buy may rely on the information provided by the Customer and is not obliged to independently verify its accuracy or completeness.

13.5.4Where any declaration or information is inaccurate, incomplete, misleading, or subsequently changes, Com&Buy may suspend, refuse, cancel, or otherwise modify the relevant Services until the matter has been resolved.

13.5.5Where Goods are subsequently determined to require a different classification, route, carrier, handling method, or Service, Com&Buy may reclassify the Goods and require payment of any applicable additional fees before processing continues.

13.6 Actions by Com&Buy

13.6.1Where Com&Buy reasonably believes that any Goods are prohibited, restricted, dangerous, unlawful, unsafe, inaccurately declared, or otherwise unsuitable for the requested Services, Com&Buy may refuse, suspend, cancel, isolate, return, dispose of, destroy, or otherwise deal with the Goods as reasonably necessary.

13.6.2Com&Buy may take any action reasonably required to comply with applicable law, carrier requirements, regulatory requirements, safety requirements, or operational requirements.

13.6.3Any additional costs, expenses, charges, penalties, storage fees, return charges, disposal costs, government charges, or Third-Party Provider charges arising from the Goods shall remain the Customer's responsibility to the extent permitted by applicable law.

13.6.4Unless otherwise required by applicable law, Com&Buy shall not be responsible for any loss, delay, damage, expense, or other consequence arising from any action taken in accordance with this Section.

13.6.5Where Goods cannot proceed through the requested Service, Com&Buy may, where operationally available, offer an alternative shipment method, rerouting, return, transfer, continued storage, disposal, or other available option. Any alternative remains subject to operational availability, applicable requirements, and payment of any additional fees.

14.1 General

14.1.1Where offered by Com&Buy, Parcel Protection may be optional or mandatory for an eligible Shipment depending on the declared value, destination, carrier, shipping service, nature of the Goods, or other applicable requirements published on the Platform.

14.1.2Parcel Protection may be optional or mandatory depending on the applicable shipping service or route. Unless otherwise stated by Com&Buy, Parcel Protection is optional for eligible Shipments with a declared value of SGD 100 or less and mandatory for eligible Shipments with a declared value exceeding SGD 100. The applicable requirement will be displayed when the Customer arranges the Shipment. Com&Buy may require Parcel Protection for other Shipments where reasonably necessary based on the destination, carrier, nature of the Goods, or operational requirements. Where Parcel Protection is mandatory, the Shipment will not be released for international shipment unless the applicable Parcel Protection has been purchased and paid for.

14.1.3Parcel Protection applies only where it has been successfully purchased, confirmed by Com&Buy, and all applicable fees have been paid.

14.1.4Where Parcel Protection is optional and was not purchased, or where Parcel Protection is not available for the applicable Shipment, an eligible Shipment lost during international transit may qualify for compensation subject to the applicable compensation limits, exclusions, and claims requirements under these Terms.

14.1.5Parcel Protection does not alter or extend Com&Buy's liability except to the extent expressly provided under the applicable Parcel Protection provisions.

14.2 Parcel Protection Coverage

14.2.1Parcel Protection applies to loss of an eligible Shipment during international transit, subject to these Terms and the applicable Parcel Protection plan.

14.2.2The Customer may declare a covered value for the Shipment, subject to the maximum coverage value applicable to that Shipment.

14.2.3The Parcel Protection fee shall be calculated based on the covered value accepted by Com&Buy.

14.2.4The availability and maximum coverage value of Parcel Protection may vary depending on the carrier, shipping service, destination, nature of the Goods, operational requirements, or other applicable factors.

14.3 Exclusions

14.3.1Compensation and Parcel Protection apply to eligible loss during international transit only. They do not cover damage, delay, deterioration, partial loss of Goods within a delivered parcel, or any other event unless expressly stated otherwise by Com&Buy.

14.3.2Compensation and Parcel Protection do not apply to loss arising from Prohibited Goods, Restricted Goods, inaccurate or incomplete declarations, customs or regulatory action, airport or security screening, Force Majeure, or any other excluded circumstance specified under these Terms or published on the Platform.

14.3.3Any additional exclusions or eligibility requirements applicable to a Shipment and published on the Platform at the time the Shipment is arranged shall form part of these Terms.

14.4 Loss at Warehouses and Third-Party Facilities

14.4.1Where Goods are lost or destroyed while in the custody of a Third-Party Provider, including a warehouse operator, logistics provider, or carrier, any compensation shall be subject to the compensation or liability available from the relevant Third-Party Provider.

14.4.2Com&Buy shall not be liable for any amount exceeding the compensation actually made available by the relevant Third-Party Provider, unless otherwise expressly provided under these Terms or required by applicable law.

14.5 Claims

14.5.1Where tracking or delivery records show that a Shipment has been delivered but the Customer has not received it, the Customer must report the matter to Com&Buy within 24 hours of the recorded delivery.

14.5.2Where only part of a multi-parcel Shipment is received, the Customer must report the missing parcel or parcels to Com&Buy within 24 hours of delivery and provide photographs or other evidence reasonably required by Com&Buy.

14.5.3The Customer must provide any proof of value, tracking information, delivery records, photographs, shipping labels, packaging, or other supporting evidence reasonably required by Com&Buy to assess the claim.

14.5.4The Customer must retain any relevant Goods, packaging, shipping labels and other materials until Com&Buy confirms that they are no longer required.

14.5.5Com&Buy may investigate the claim, request further information, and consult with or submit a claim to the relevant Third-Party Provider before determining the claim.

14.5.6A claim may be declined where it is reported after the applicable deadline, sufficient evidence is not provided, the Shipment or loss is not eligible, or the Customer fails to comply with the applicable claims procedure.

14.5.7For any other suspected loss during international transit, the Customer shall notify Com&Buy as soon as reasonably practicable after becoming aware of the suspected loss and within any applicable claim period communicated by Com&Buy or the relevant Third-Party Provider. Failure to do so may affect the Customer's eligibility for compensation where the delay prevents or materially affects the submission or assessment of a claim.

14.6 Compensation

14.6.1Where Parcel Protection was not purchased or was not available, compensation for an approved claim shall not exceed the actual value of the eligible Goods lost or SGD 100 per Shipment, whichever is lower.

14.6.2Where Parcel Protection was purchased, compensation for an approved claim shall not exceed the covered value accepted by Com&Buy or the maximum coverage value applicable to the Shipment, whichever is lower.

14.6.3Compensation shall be determined in accordance with these Terms, the applicable limits, the available evidence, and any relevant information obtained during the claim assessment.

14.6.4Approved compensation may be paid by refund, Wallet Credit, replacement, or another method determined by Com&Buy, unless otherwise required by applicable law.

14.6.5Any amount already refunded, compensated, recovered or otherwise received by the Customer in respect of the same loss may be taken into account when determining compensation payable. The Customer shall not be entitled to duplicate recovery for the same loss.

14.6.6Payment of compensation constitutes full and final settlement of the relevant claim to the extent permitted by applicable law.

14.6.7For the purpose of determining compensation, the value of eligible Goods shall be based on the substantiated purchase price actually paid for the affected Goods, subject to the applicable compensation or covered value limit. Unless expressly stated otherwise, Service Fees, Add-On Service Fees, shipping charges, storage fees, taxes, duties, payment fees, currency conversion costs, and any consequential or indirect loss shall not form part of the value of the Goods for compensation purposes.

15.1 General Responsibilities

15.1.1The Customer shall comply with these Terms, applicable laws, and any reasonable requirements published by Com&Buy or communicated in connection with the requested Services.

15.1.2The Customer shall provide all information, documents, approvals, payments, and assistance reasonably required for Com&Buy to perform the requested Services.

15.2 Customer Information

15.2.1The Customer shall ensure that all names, addresses, contact details, recipient information, payment information, shipment details, declarations, and other information provided to Com&Buy are accurate and complete.

15.2.2Com&Buy may rely on the information provided by the Customer and is not obliged to independently verify its accuracy or completeness.

15.2.3The Customer shall remain responsible for any consequence arising from inaccurate, incomplete, misleading, or outdated information provided to Com&Buy.

15.3 Compliance

15.3.1The Customer shall comply with all applicable laws, regulations, carrier requirements, customs requirements, and any other legal obligations relating to the Goods and the requested Services.

15.3.2The Customer shall not use the Services for any unlawful, fraudulent, abusive, deceptive, or unauthorised purpose.

15.3.3The Customer shall not submit, purchase, store, ship, or otherwise deal with any Goods that violate these Terms or any applicable law.

15.3.4The Customer shall promptly provide any information, documents, declarations, permits, licences, or approvals reasonably required to comply with applicable legal or regulatory requirements.

15.3.5Unless expressly agreed otherwise by Com&Buy, the Customer is responsible for obtaining any permits, licences, approvals, certificates, safety data sheets (SDS/MSDS), test reports, customs documentation, or other supporting documents required in connection with the Goods or requested Services. Any assistance provided by Com&Buy in obtaining, preparing, submitting, or communicating such documentation is provided on a best-effort basis and does not transfer responsibility for compliance to Com&Buy.

15.4 Cooperation

15.4.1The Customer shall provide all reasonable cooperation necessary for Com&Buy to perform the requested Services.

15.4.2Where Com&Buy reasonably requests additional information, clarification, documentation, confirmation, or instructions, the Customer shall respond within a reasonable time.

15.4.3Where the Customer fails to respond or provide the requested information within a reasonable time, Com&Buy may suspend, delay, refuse, or cancel the relevant Services until the outstanding requirements have been satisfied.

15.5 Customer Instructions

15.5.1Com&Buy may rely on any instruction, confirmation, approval, authorisation, or other communication that reasonably appears to have been provided by the Customer or an authorised representative.

15.5.2The Customer shall ensure that all instructions provided to Com&Buy are complete, accurate, and consistent with the requested Services.

15.5.3Where the Customer requests any amendment after Com&Buy has commenced the relevant Services, Com&Buy may, at its sole discretion, accept or decline the request, subject to these Terms and any applicable fees.

15.6 Consequences of Non-Compliance

15.6.1Where the Customer fails to comply with these Terms or any reasonable requirement of Com&Buy, Com&Buy may suspend, delay, refuse, cancel, or otherwise modify the requested Services.

15.6.2The Customer shall remain responsible for any additional costs, expenses, losses, charges, or liabilities arising from the Customer's failure to comply with these Terms.

15.6.3Com&Buy shall not be responsible for any loss, delay, damage, expense, or other consequence arising from the Customer's failure to comply with these Terms.

15.7 Account Security

15.7.1The Customer is responsible for maintaining the confidentiality and security of the Customer Account, login credentials, and other authentication information.

15.7.2The Customer shall promptly notify Com&Buy if the Customer becomes aware of any suspected unauthorised access to or use of the Customer Account.

15.7.3Com&Buy may rely on instructions, requests, confirmations, and transactions submitted through a Customer Account where they reasonably appear to have been authorised by the Customer.

15.7.4Com&Buy may temporarily restrict or suspend access to a Customer Account where reasonably necessary to investigate suspected unauthorised access, fraud, or other security concerns.

15.8 Use of Warehouse and Service Information

15.8.1Warehouse addresses, recipient details, contact information, shipping information, and other operational information provided by Com&Buy may only be used for the Services and in accordance with Com&Buy's instructions.

15.8.2The Customer shall not use such information for any unauthorised, unlawful, fraudulent, misleading, or unrelated purpose, including representing a Com&Buy Warehouse or representative as the Customer's own business premises, office, employee, agent, or authorised representative without Com&Buy's prior approval.

15.8.3Com&Buy may refuse, suspend, or restrict Services where such information is misused or used outside the authorised scope.

16.1 General

16.1.1To the fullest extent permitted by applicable law, Com&Buy's liability arising out of or in connection with the Services shall be limited in accordance with these Terms.

16.1.2Except as expressly provided in these Terms, the Services are provided on an "as available" and "as is" basis.

16.2 Third-Party Providers

16.2.1Com&Buy shall not be responsible for the acts, omissions, delays, decisions, services, or performance of any Third-Party Provider.

16.2.2Where a Third-Party Provider causes any loss, delay, damage, interruption, or other issue, any available remedy shall remain subject to the relevant Third-Party Provider's terms, applicable law, and any applicable Parcel Protection.

16.3 Indirect Losses

16.3.1To the fullest extent permitted by applicable law, Com&Buy shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive loss or damage.

16.3.2Indirect or consequential loss may include loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss of savings, or any similar loss, regardless of whether such loss was foreseeable.

16.4 Liability and Compensation Limit

16.4.1Any compensation relating to the loss of a Shipment shall be determined in accordance with the applicable compensation and Parcel Protection provisions under these Terms, including the applicable eligibility requirements, compensation limits, covered value, exclusions, and claims requirements.

16.4.2Except as expressly provided under the applicable compensation or Parcel Protection provisions, or otherwise required by applicable law, Com&Buy shall not be required to provide compensation, reimbursement, replacement, or credit for loss occurring while Goods are in the custody or control of a Third-Party Provider.

16.5 No Waiver of Statutory Rights

16.5.1Nothing in these Terms excludes, restricts, or limits any consumer rights or other legal rights that cannot lawfully be excluded or limited under applicable law.

16.5.2Where any provision of these Terms is inconsistent with mandatory applicable law, that provision shall apply only to the extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.

17.1 Suspension of Services

17.1.1Com&Buy may suspend, delay, refuse, or restrict any Service where reasonably necessary to protect the Customer, Com&Buy, any Third-Party Provider, or to comply with these Terms or applicable law.

17.1.2Circumstances that may result in the suspension, delay, refusal, or restriction of a Service include outstanding payment, failure to provide required information or documentation, suspected fraud or misuse, Prohibited Goods or Restricted Goods, operational requirements that cannot reasonably be met, or any other circumstance that reasonably justifies such action.

17.1.3Suspension of a Service does not affect any fees, charges, or other obligations that have already accrued under these Terms.

17.2 Suspension of Accounts

17.2.1Com&Buy may suspend or restrict a Customer Account or Wallet where reasonably necessary to investigate fraud, payment disputes, security concerns, breaches of these Terms, or any other matter affecting the integrity of the Services.

17.2.2During any period of suspension, Com&Buy may refuse access to some or all Services until the relevant matter has been resolved.

17.3 Termination

17.3.1Com&Buy may terminate a Customer Account or access to the Services where the Customer materially breaches these Terms, engages in fraudulent, unlawful, abusive, or deceptive conduct, repeatedly fails to comply with these Terms, or where termination is otherwise reasonably necessary to protect Com&Buy, other Customers, or Third-Party Providers.

17.4 Effect of Suspension or Termination

17.4.1Suspension or termination does not affect any rights, obligations, liabilities, fees, charges, or remedies that accrued before the effective date of the suspension or termination.

17.4.2Com&Buy may continue to deal with any Goods, Wallet balances, refund requests, withdrawal requests, payment disputes, or other outstanding matters in accordance with these Terms following any suspension or termination.

17.4.3Any provision of these Terms which by its nature is intended to survive suspension or termination shall continue in full force and effect.

18.1 Amendments

18.1.1Com&Buy may amend these Terms from time to time. The latest version published on the Platform shall apply from its stated effective date unless otherwise required by applicable law.

18.1.2Continued use of the Services after the effective date of any amendment constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18.2 Assignment

18.2.1Com&Buy may assign, transfer, subcontract, or otherwise deal with its rights or obligations under these Terms.

18.2.2The Customer may not assign or transfer any rights or obligations under these Terms without Com&Buy's prior written consent.

18.3 Force Majeure

18.3.1Com&Buy shall not be responsible for any delay, interruption, or failure to perform its obligations under these Terms to the extent caused by a Force Majeure event.

18.3.2Where a Force Majeure event affects the provision of the Services, Com&Buy may suspend, delay, modify, or cancel the affected Services without liability, to the fullest extent permitted by applicable law.

18.4 Severability

18.4.1If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

18.5 No Waiver

18.5.1Any failure, delay, or partial exercise by Com&Buy of any right or remedy under these Terms does not constitute a waiver of that right or remedy, nor does it prevent Com&Buy from exercising that right or remedy at a later time.

18.6 Entire Agreement

18.6.1These Terms, together with any policies, fee schedules, service descriptions, operational guidelines, and other documents expressly incorporated by reference, constitute the entire agreement between Com&Buy and the Customer in relation to the Services and supersede any prior discussions, representations, or agreements relating to the same subject matter.

18.7 Governing Law and Jurisdiction

18.7.1These Terms shall be governed by and construed in accordance with the laws of Singapore.

18.7.2Subject to any mandatory rights available under applicable law, the courts of Singapore shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms.

18.8 Electronic Communications and Notices

18.8.1Com&Buy may provide notices, updates, requests, confirmations, and other communications relating to the Services through the Platform, the Customer's registered email address, or any other communication channel provided or used by the Customer in connection with the Services.

18.8.2The Customer is responsible for maintaining accurate and up-to-date contact information and for reviewing communications relating to the Customer Account and Services.

18.8.3Com&Buy shall not be responsible for any failure or delay in receiving a communication resulting from inaccurate, outdated, inaccessible, or unattended contact information or communication channels provided by the Customer.

18.9 Privacy

18.9.1Personal data collected in connection with the Platform and Services shall be handled in accordance with Com&Buy's Privacy Policy and applicable data protection laws.

18.10 Intellectual Property

18.10.1The Platform and its software, design, branding, logos, text, graphics, content, and other materials owned or provided by Com&Buy are protected by applicable intellectual property laws.

18.10.2Except as expressly permitted by Com&Buy, the Customer shall not copy, reproduce, modify, distribute, commercially exploit, or otherwise use such materials other than as reasonably necessary to access and use the Services.

18.11 Language

18.11.1These Terms are provided and governed in the English language. Any translation, summary, or explanation provided in another language is for convenience only. In the event of any inconsistency, discrepancy, or ambiguity, the English version shall prevail, to the extent permitted by applicable law.