Terms of Use

Welcome to the comnbuy.com. Please carefully review these terms and conditions before using our services.

The following Terms of Use govern your use and access of the Site (defined below) and the use of the Services.

1. Acceptance of Terms

1.1 By accessing and using the comnbuy.com website (the "Site") and the services provided (the "Services"), you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, you must not access or use the Site or the Services.

2. User Accounts

2.1 Access to certain parts of the Site and the use of specific Services may require you to create an account ("Customer Account"). You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

3. Unauthorised Access

3.1 Access to password-protected and/or secure areas of the Site and/or use of the Services is restricted to Customers with authorised accounts only. Unauthorised access to these areas is prohibited. You may not attempt to gain unauthorised access to any part of the Site, other accounts, computer systems, or networks connected to the Site, through hacking, password mining, or any other means.

4. Use of Services

4.1 You agree to use the Services only for purposes that are permitted by these Terms of Use and any applicable law, regulation, or generally accepted practices or guidelines in relevant jurisdictions. You shall not use the Services for any illegal or unauthorised purpose.

5. Intellectual Property

5.1 You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. Com&Buy does not warrant or represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by or affiliated with Com&Buy. Images are either the property of, or used with permission by, Com&Buy. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

6. Accuracy of Information

6.1 Com&Buy uses reasonable efforts to include accurate and current information on the Site. However, Com&Buy makes no warranties or representations as to the accuracy of the information. Com&Buy assumes no liability or responsibility for any errors or omissions in the contents of this Site.

7. Limitation of Liability

7.1 Your use of and browsing in this Site is at your risk. Neither Com&Buy nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. Com&Buy also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

8. Communications and Submissions

8.1 Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Com&Buy or its affiliates for any purpose, including but not limited to the reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Com&Buy is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.

9. External Links

9.1 Com&Buy has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.

10. Links to Third-Party Sites

10.1 This Site may contain links to other websites operated by third parties other than Com&Buy. Such links are provided for your convenience only. Com&Buy does not control such websites and is not responsible for their content. The fact that this Site contains links to other sites does not mean that Com&Buy approves of, endorses or recommends those sites, nor does it imply any association with their operators. Com&Buy disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third-party websites or the content therein directly or indirectly accessed through links in this Site.

11. Revisions to Terms and Conditions

11.1 Com&Buy may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

12. Consent for Minors

12.1 If you are below 18 years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Site and using the Services.

13. Changes to Pricing and Services

13.1 We reserve the right to change our pricing, packages, and any other charges without prior notice and/or any liability at our discretion. We are not responsible for any fees charged by any other Internet site (not provided by us).

14. Security

14.1 Where appropriate, we use available technology to protect the security of communications made through the Site. However, we are not responsible for the security, authenticity, integrity or confidentiality of any transactions and other communications made through the Site. Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we do not warrant that the Site will be free of infection by computer viruses or other unauthorised software. You should take appropriate steps to protect your information, software, and equipment secure. This includes clearing your Internet browser cookies and cache before and after using any of the services on the Site. You should keep your passwords confidential. Please note that we will never ask you for your login password.

15. Governing Law and Jurisdiction

15.1 These terms and conditions and the contract (and all non-contractual obligations arising therefrom or related thereto) shall be governed by the laws of Singapore. We and you both agree to submit to the non-exclusive jurisdiction of the Singapore courts. All transactions, communications, and contacts between us should be conducted or conducted in English.

16. Privacy Policy

16.1 Your use of the Services and/or access to the Site is also subject to the Privacy Policy as set out at comnbuy.com. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time, with or without notice to you, and with or without liability, such changes will become effective immediately. You should visit this page from time to time and review the then-current Terms as they are binding on you. Your continued use of the Services after the posting of any changes to the Terms of Use will signify your acceptance of those changes.

Com&Buy User Privacy Policy

Effective Date: 20 November 2022

We take our customers’ privacy seriously and will only collect, record, hold, store, disclose, transfer, and use your personal information as outlined below. Data protection is a trust issue and your privacy is important to us. We will therefore only use your name and other information that relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and will only collect information if it is relevant to our dealings with you.

We use your Personal Information solely for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Collection of Personal Information

When you create an account or otherwise provide us with your personal information through the Site, the personal information we collect may include your:

• Name

• NRIC

• Delivery Address

• Photo

• Email Address

• Contact Number

• Mobile Number

• Date of Birth

• Gender

You must only submit information to us, our authorised agent, or the Site, which is accurate and not misleading and you must keep it up to date and inform us of changes. We reserve the right to request documentation to verify the information provided by you.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below. If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name ("Personal Information").

Use and Disclosure of Personal Information

The personal information we collect from you will be used, or shared with third parties (including related companies and third-party service providers), for some or all of the following purposes:

• To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Site.

• To process orders and deliver the products you have purchased through the Site. We may pass your personal information on to a third party to deliver the product to you (for example, to our courier or supplier).

• When you register an account with us or otherwise provide us with your personal information through the Site, we will also use your personal information to send you marketing and/or promotional materials, products, and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and our related companies.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyse this data.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

This Privacy Policy is effective as of today and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Withdrawal of Consent

You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner stated above at any time by contacting us at our email address below.

Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform any contract we have with you.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on the Site. If you want to close your account, you can do so by emailing us [config id="config_email"/].

Instructions

By using the Com&Buy website and mobile apps, you are accepting our rules and policies regarding your personal information, and you expressly consent to our collection, processing, use, and storage of your personal information in accordance with this Privacy Policy.

You acknowledge that you have read and understood this Privacy Policy.

You will not be able to use the services if you do not agree with this Privacy Policy. You may withdraw your agreement to our use of your personal information in accordance with this Privacy Policy if you change your mind in the future.

Contact Us

If you have any questions about the Privacy Policy, please contact us.

User Data Deletion

If you would like to delete user data, please contact us.

17. Online Purchases

17.1 Purchases of any Products/Services/Vouchers are subject to the Terms & Conditions as set out at comnbuy.com. The product price payable shall be the listing price at the time the order was placed. Prices are listed in Singapore currency (SGD, S$), and payment can be made through various methods. The final top-up amount will be adjusted after deducting transaction fees, which will not be refunded.

17.2 All "Buy For Me" orders are shipped only to Com&Buy's warehouse and for export. Order processing time is typically 1 business day, longer if order requirements are complex. Orders submitted outside business hours will be processed on the next business day. We have no control over the seller's inventory or processing speed. Please evaluate the seller's inventory level before placing an order with us. If you need value-added services, please contact us in advance. The applicable buy-for-me service cannot be cancelled and the service fee for processing the order will not be refunded. (e.g., If product A (a xianyu item) is out of stock, the refund amount should be the cost of the product minus the service fee.)

17.3 "Ship For Me" service only provides forwarding of the shipment and "Buy For Me" service places the order based on the customer's request and any form of instructions to the seller.

17.4 Payments that are required to be made in advance are irrevocable and we are not responsible if the seller goes MIA.

17.5 We can purchase and ship any item to our warehouse. However, it is the buyer's responsibility to ensure that the item can be legally shipped to their location. We reserve the right to refuse shipments if they are found to be counterfeit or illegal.

Shipping Terms:

• Tax obligations fall on the customer; any applicable taxes can typically be settled with the delivery personnel.

• Customers bear sole responsibility for accidents, damages, or losses during delivery; hence, it's crucial to ensure proper packaging by the seller or opt for additional reinforcement packaging services if needed.

• To avoid conflicts, customers should inspect items, including weight and quantity, before signing for receipt; any damages should be reported to delivery personnel immediately, followed by an email to [config id="config_email"/] with accompanying photos and videos.

• Com&Buy will endeavor to recover losses from the transportation company with adequate information.

• Delivery lead times exclude holidays, weather delays, and customs processing, with no compensation provided for delays.

• Utilisation of the freight service implies acceptance of the aforementioned terms.

• Rejected or returned packages require full shipping payment for reshipping, with no refund provided for previous shipping fees.

• Sensitive goods should not be shipped via normal shipment; Com&Buy reserves the right to refuse transshipment after customs rejection or return.

Responsibilities:

• Com&Buy is not liable for issues arising from sellers (fraud, quality, incorrect shipments, etc.).

• While Com&Buy will assist in resolving disputes related to sellers, it cannot be held responsible for resulting losses or damages.

• Customers must report any instances of incorrect, missing, defective, or damaged goods to [config id="config_email"/], providing video evidence and details of packaging for potential claims.

• For quality-conscious customers, a product inspection service is recommended; dissatisfaction with product quality is not the responsibility of Com&Buy.

• Logistics delays due to customs inspections or holidays are beyond Com&Buy's control.

• Customers are responsible for locating packages if signed for but not received.

• Notification will be provided by Com&Buy in case of visible damage to the outer packaging of the parcel.

Ship For Me Service:

• The Ship For Me service exclusively offers shipment forwarding.

• Customers utilising this service are responsible for direct communication with the seller.

Buy For Me Service:

• The Buy For Me service entails certain risks, including potential delays beyond the scheduled timeframe.

• Com&Buy will make efforts to seek compensation from the seller in case of damaged goods upon arrival.

• Refunds are applicable only for out-of-stock items; returns or replacements are not permitted.

General Reminder:

• Consider the purchasing process carefully before utilising the service.

• Exercise patience following order submission.

• For any inquiries, please don't hesitate to contact us.

18. Delivery and Transit Time Standard

18.1 Partial delivery/collection is not permitted. The minimum delivery lead time is 1 working day, and deliveries usually take place between 08:00 am and 10:00 pm. Please be aware that transit times may vary due to factors such as public holidays, weather conditions, traffic control, etc. Any advised delivery date or time is an estimate, and Com&Buy will not be held liable for any loss or damage resulting from delays. During peak periods like holidays or epidemic/pandemic situations, longer transit times and delays should be expected for all shipments. Working days exclude weekends, eve of public holidays, and public holidays. Please note that holidays in both the origin and destination countries may affect the shipment.

18.2 Once your package has been delivered, please confirm its receipt in the system or inform us within 1 working day if you have not received it. This will allow us to allocate more time for checking undelivered packages.

18.3 Changing the delivery address after the package has been prepared for shipping or has already been shipped may cause delays. Additional transportation and administrative fees may apply in certain cases. Not all shipments are eligible for address changes. If you need to change your delivery address, please contact us, and we will assist you to the best of our abilities.

19. Cancellation Policy

19.1 Cancellation requests for online orders placed with Com&Buy are not accepted. Once an order is confirmed and paid for, no refunds or changes are permitted. Please ensure your intention to purchase the item before proceeding with payment.

20. Return Exchange & Refund Policy

20.1 All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. Please note refunds will not be provided for any orders placed on or outside our website.

21. Insurance Policy

21.1 Insurance is valid only when you apply and select all packages to the delivery order.

21.2 What is covered?

• If the parcel is lost in transit, and you buy the parcel insurance when you submit the delivery order, we will give you corresponding compensation according to your insurance amount.

• If the parcel is returned to us because of a delivery error, we will resend it with no additional costs. However, if it is returned to us because of the refusal to comply with your country's Customs or the rejection of the parcel, you will be responsible for all additional costs.

21.3 Limits of Insurance

• Returned parcels for reasons involving your local customs will not be compensated. We have no jurisdiction over your country's customs.

• Returned parcels because you failed to pick up your parcels will not be compensated. You will be responsible for additional fees to have your parcel redelivered.

21.4 Exceptions

• Postal delays

• Taxes or tariffs imposed by Customs

• Detainment or confiscation of your goods by Customs

• The durability of your items, item packaging (shoe boxes, etc.), fragile items

• Any form of warranty, expiration dates, etc. of your items.

• Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible.

22. Circumstances Beyond comnbuy's Control

22.1 Com&Buy is not liable for any loss or damage arising out of circumstances beyond control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to Com&Buy; any act or omission by a person not employed or contracted by Com&Buy - e.g., Shipper, Receiver, third party, customs authorities or other government officials; “Force Majeure” - e.g., earthquake, hurricane, vessel sinking, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

• For non-insured parcels, the compensation amount is up to S$100.00. The compensated amount will be 2 times the shipping fee or goods declared value, whichever is lower.

• For an insured parcel, the compensation amount is up to S$2,000.00. The compensated amount will be 90% of the good's declared value.

• Note: The insurance add-on cannot be cancelled once selected and fees paid will not be refunded under any circumstance.

23. Claims

23.1 If the recipient accepts the shipment without noting any damage or loss on the delivery record by the delivery person, it is considered delivered in good condition.

23.2 Report of any claims must be made within 24 hours of delivery, with supporting evidence such as photos and remarks from the delivery person. Com&Buy requires the contents, original shipping cartons, and packing to be available for inspection in order to consider a claim.

23.3 Com&Buy will not be responsible for any loss or damage if the recipient makes arrangements such as leaving the parcel unattended or with someone else.

23.4 If a package is not received for more than 30 calendar days after the last updated status, a parcel investigation can be requested. If the package is still not found after 90 calendar days, it is considered lost and compensation may be provided. The compensation amount will be based on the declared value or receipt, whichever is lower, and cannot be appealed. Please refer to the insurance policy for details regarding insured parcels.

23.5 Claims for incorrect packages received must be immediately notified to Com&Buy, and shipping to the correct address will be reimbursed.

24. Disposal of Property

24.1 Upon receiving an acknowledgment or reply to any form of electronic communication, such as a text message or email, or proof of delivery from a courier company, you, as the consignee and agent, acknowledge being duly notified of the shipment's arrival.

24.2 If the shipment remains unclaimed or delivery cannot be made after 72 hours, we reserve the right to take the following actions:

• Return, forward, or re-consign the shipment at the shipper's expense.

• Dispose of the shipment without further notice to the shipper and consignee, absolving us of any liability.

• The sale of the unclaimed shipment does not release the shipper or consignee from any liability or lien.

• Alternatively, we may store the items in our warehouse for a reasonable period, subject to the payment of a warehousing fee. The warehousing fee is minimum SGD 0.25 per kg per chargeable weight per calendar day or a minimum of SGD 12.50 per calendar week, whichever is higher.

24.3 The customer is responsible for paying the warehousing fee before the items are released. Any items remaining unclaimed in our warehouse after 3 days will be at the customer's risk.

25. Shipping

25.1 The standard processing time for shipments is 1 working day unless otherwise specified. Once payment is received, the package will be prepared for shipping and typically dispatched on the next business day.

25.2 It is recommended for frequent users to recharge their account balance in advance to avoid any issues with last-minute order requests. Delivery Orders in "Wait for Payment" status must be paid within 72 hours to avoid additional storage fees. If not paid by 120 hours, the parcel will be disposed of.

25.3 Freight charges are calculated based on the actual weight or volumetric weight of the shipment, whichever is higher. The shipping fee includes delivery to the doorstep via lift. Additional fees may apply if the goods need to be carried by stairs, depending on manpower availability.

25.4 Please consult with us regarding remote areas to confirm shipping options.

25.5 Self-collection at our warehouse is strictly by appointment only. Please do not arrive without receiving confirmation from us.

25.6 If the tracking record indicates that the shipment is "out for delivery," it is usually expected to be delivered on the same day. In case of unsuccessful delivery, a re-delivery attempt will typically be made on the next working day.

Secure Packaging Tips for Safe Transport

Transporting goods across various modes of transportation poses inherent risks of damage due to bumps and vibrations during transit. Implementing proper packaging measures is crucial to mitigate such risks and safeguard your products.

Why Package Your Goods?

Travelling by road, air, or sea involves unpredictable movements that can potentially harm your goods. However, employing appropriate packaging techniques significantly reduces the likelihood of shipping damage. The actual cost of damage goes beyond the tangible expenses and includes time lost in arranging replacements, dealing with dissatisfied customers, additional shipping costs, and disposal of damaged items.

Types of Packaging:

• Carton: Ideal for consolidating loose items, enhancing handling efficiency.

• Crate: Offers versatile protection for various types of goods with sturdy load-bearing structures.

• Pallets: Enhances stability and facilitates handling by palletising your goods.

• Shrink Wrap: Provides surface protection and stabilises palletised goods, minimising the risk of damage.

• Banding/Strapping: Prevents goods from shifting or sliding off pallets during transit.

• Labelling: Essential for conveying shipment details and handling instructions, ensuring accurate delivery.

Key Considerations:

• Depot Environment: Shield goods from diesel dust and debris with shrink wrap due to the presence of trucks and forklifts.

• Road Environment: Ensure stability during transit to navigate potholes and windy roads safely.

• Labelling: Clearly mark shipments with shipping labels for accurate handling and delivery.

• Square Packing: Optimise packing to minimise volume and reduce the risk of damage without incurring additional costs.

26. Warehouse Process

26.1 Accuracy of Information: It is the responsibility of the customer utilising the Ship For Me service to ensure that all information provided to Com&Buy, including tracking numbers and package details, is accurate and up-to-date. Any discrepancies or inaccuracies may result in delays or complications in the shipping process.

26.2 Consolidation of Packages: Com&Buy reserves the right to consolidate multiple packages that can be shipped together into a single shipment, housed within the same warehouse facility. This consolidation aims to optimise shipping efficiency and minimise costs for both Com&Buy and the customer.

26.3 Storage and Disposal Policy: Customers are reminded that failure to arrange shipment within 30 days following the complimentary 30-day storage period will lead to the disposal of the stored parcel. A charge of S$1 per day per package will be incurred for each package exceeding the stipulated storage period. Items remaining unshipped within this timeframe will continue to be stored in the warehouse.

26.4 Advance Shipment Option: Customers who wish to expedite the shipping process for their items upon arrival at the warehouse may proceed directly to Step 3 and submit a delivery order. This option allows for prompt processing and dispatch of the stored items to the designated address or warehouse.

26.5 Routing of Orders: All orders will be routed to the respective Com&Buy warehouse in the country of origin prior to onward shipment to the customer's preferred address or warehouse. This routing ensures efficient handling and tracking of orders throughout the shipping process.

26.6 Shipping Charges: The calculation of shipping charges is based on the final weight of the packaged shipment. Customers who believe they have been overcharged are encouraged to provide photographic evidence of package weight and measurements. Such evidence, along with notation on the delivery record, will facilitate investigation and potential refunds if warranted.

26.7 Amendment Restrictions: Once a shipment (Delivery Order) has been submitted, no changes are permissible. This includes but is not limited to splitting, merging, removing items or packages, changing shipping methods, or addresses. Customers are advised that any attempt to cancel a shipment after processing or packaging will result in incurring handling charges.

27. Import and Export

27.1 General Provisions: Customers are responsible for ensuring the legality of product imports into the destination country and are advised to consult the customs authority of the destination country for relevant regulations and requirements. Compliance with International Air Transport Association (IATA) requirements is mandatory, and prohibited items are not accepted for delivery to our warehouse. Customers must provide accurate information and use appropriate shipping methods to avoid potential losses. Transportation of controlled items is permissible, provided customers furnish necessary licenses and documents at their expense. Customers must provide required customs clearance documents before shipment submission, along with any additional documents requested by Customs and Relevant Authorities. Com&Buy assumes no responsibility for detainment or confiscation of goods by Customs. Any fines incurred and additional charges imposed by the company will be borne by the customers.

27.2 Packaging Requirements: Proper and sufficient packaging is necessary for all shipments. Liquid items should be wrapped in a sealed bag to prevent leakage. Improperly packaged items will be rejected upon delivery. Certain categories of goods, including normal goods, sensitive goods, and prohibited items, are subject to specific shipping restrictions. Customers are advised to adhere to these guidelines to avoid rejection or return by customs authorities.

27.3 Required Documentation: Customers seeking to ship items containing liquids (including creams) or batteries must possess necessary documents, such as Material Safety Data Sheets (MSDS).

27.4 Reshipment After Customs Rejection or Return: If a package is rejected or returned by customs, customers are required to pay the full shipping price again for reshipment. Shipping fees paid earlier will not be refunded. Customers are advised against shipping sensitive goods via normal shipment. If such goods are found to have been shipped via normal shipment, a minimum handling fee of S$10.00 per shipment will be charged.

27.5 Miscellaneous: Com&Buy reserves the right to inspect any item in the shipment at its discretion. Transshipment will not be conducted after Customs rejection or return of items or packages.

28. Services

28.1 General Information: Selected service add-ons are non-cancellable, and fees paid for add-ons are non-refundable under any circumstances. Add-on services labeled "Buy For Me" are mandatory for applicable orders, while other add-ons may be selected at the customer's discretion. Additional charges may apply for custom services not listed on our website, and availability is subject to confirmation.

28.2 For Inquiries: For any queries, please contact us via WhatsApp at +65 8770 0887 or email us at [config id="config_email"/].

29. Right of Inspection

29.1 Com&Buy retains the right to open and inspect any package tendered for transportation.

30. Duty and Taxes

30.1 Customers are responsible for paying any required taxes. Shipping fees do not include duties and taxes, which are typically paid upon package delivery. Customers should verify tax requirements with the customs authority of the destination country. A handling fee will be charged in addition to taxes, if required. Customers are encouraged to contact us before submitting an order to inquire about individual customs clearance availability.

31. Bonus Points from Merchant

31.1 Bonus points, discounts, coupons, and vouchers provided by sellers' stores are not supported by our service. Customers wishing to utilise these benefits must sign up for an account and make purchases directly with the seller.

32. Com&Buy Points

32.1 Com&Buy Points are non-refundable and non-withdrawable once topped up, and associated benefits are non-exchangeable for other benefits.

33. Operating Hours

33.1 Com&Buy operates Monday to Friday from 9:00 am to 12:00 pm and 2:00 pm to 6:00 pm (SGT), with Saturday hours from 9:30 am to 12:00 pm (SGT). We are closed on Sundays, Eve, and Public Holidays. Operating hours may be subject to change at our discretion.