Order Status & Invoice

To find out your order status: Product Order & Delivery Order

You can submit the delivery order even if the status of the package is ‘On the way’ ie. the parcel is waiting to arrive at the warehouse.
The packages will be updated to Arrived once the warehouse updates and the delivery order will be processed.

Pending: The initial status after the order is submitted and waiting for ComNBuy purchaser to process.

In Process: The order is confirmed (order has been placed, waiting for the seller to ship) and assigned to the corresponding ComNBuy purchasing personnel and is being processed.

On the way: The seller has shipped, waiting for the package to arrive at ComNBuy warehouse.

Arrived: The item arrived at ComNBuy warehouse. You can submit the shipment.

Delivery submitted: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.

Invalid order: the product name, price, and submission are inconsistent, the goods are out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are regarded as invalid orders.


Cancellation of pending orders will automatically be credited to your account balance. However, please contact us first as we may have processed it.


Delivery order status

Pending: Products and parcels waiting for ComNBuy warehouse to process.

Wait to Weight: Parcels are waiting in line for packing and weighing in ComNBuy warehouse.

Wait for Payment: The shipment is waiting for ComNBuy customer to make the payment.

Wait for Deliver: The shipment is waiting for ComNBuy warehouse to ship.

Delivery: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.

Goods Received: You have received the goods. You can also click to acknowledge 'Received', it will help us greatly to have more time checking the others that are not yet delivered.

Cancel: For problem goods, staff and members.

On the way: The seller has shipped, waiting for the package to arrive at ComNBuy warehouse.

Arrived: The item arrived at ComNBuy warehouse. You can submit the shipment.

Delivery submitted: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.

Invalid order: the product name, price, and submission are inconsistent, the goods are out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are regarded as invalid orders.


Delivery order status

Pending: Products and parcels waiting for ComNBuy warehouse to process.

Wait to Weight: Parcels are waiting in line for packing and weighing in ComNBuy warehouse.

Wait for Payment: The shipment is waiting for ComNBuy customer to make the payment.

Wait for Deliver: The shipment is waiting for ComNBuy warehouse to ship.

Delivery: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.

Goods Received: You have received the goods. You can also click to acknowledge 'Received', it will help us greatly to have more time checking the others that are not yet delivered.

Cancel: For problem goods, staff and members.

Pending: Products and parcels waiting for ComNBuy warehouse to process.

Wait to Weight: Parcels are waiting in line for packing and weighing in ComNBuy warehouse.

Wait for Payment: The shipment is waiting for ComNBuy customer to make the payment.

Wait for Deliver: The shipment is waiting for ComNBuy warehouse to ship.

Delivery: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.

Goods Received: You have received the goods. You can also click to acknowledge 'Received', it will help us greatly to have more time checking the others that are not yet delivered.

Cancel: For problem goods, staff and members.


Order Tracking

If you have selected a shipping method with online tracking. Click on the Order Tracking to find out the status.
Delivery is usually within the mentioned lead time.

Working days exclude Saturday-Sunday, eve and Public Holiday.

Step1. Go to your Delivery Order
Step2. Under Action > click to view
Step3. Scroll down the page until you see Product Information then Product Order Status.
Product order status

In Process: The order is confirmed (order has been placed, waiting for the seller to ship) and assigned to the corresponding ComNBuy purchasing personnel and is being processed.

On the way: The seller has shipped, waiting for the package to arrive at ComNBuy warehouse.

Arrived: The item arrived at ComNBuy warehouse. You can submit the shipment.

Delivery submitted: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.

Invalid order: the product name, price, and submission are inconsistent, the goods are out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are regarded as invalid orders.


Parcel Tracking

Click View and scroll down until you see the Parcel Tracking, click on it to see if it has arrived at the warehouse.

Step1. Go to My Account
Step2. Under My Product Orders & click on Invalid Order



To retrieve your order: Invoice & Receipt


Step1. Go to your Delivery Order
Step2. Under Action > click to view
Step3. Scroll down the page until you see Invoice > click on the Invoice
Or under My Account > My Orders > Invoice to view all invoices

Step1. Go to your Invoice
Step2. Under Invoice & click Invoice to view